Business Details
About
Heating ContractorHeating Equipment SupplierAir Quality ConsultantAir Duct Cleaning ServiceBoiler SupplierElectricianAir Conditioning Contractor
For half a century, the experts at Gentry Service Group have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating and AC repairs on all kinds of equipment in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Service Group.
As a Factory Authorized Carrier Dealer, we’ve met stringent requirements for service and dependability. Our technicians receive special factory training on the latest innovations from Carrier, and our partnership gives us special access to these highly rated HVAC units. A new Carrier AC or heating installation will help you save money on your utility bills while enjoying greater comfort and cleaner indoor air.
Our dedicated heating and AC repair technicians are guaranteed to be courteous, professional, and trustworthy. As a customer, you can expect our tech to arrive on time or to communicate any delay, to diagnose the problem accurately, to fully explain any needed work, obtain your approval for the cost, and make needed heating and AC repairs efficiently. We always stand behind our work.
Whether you need an AC repair, a heating installation or a seasonal tuneup, you can rely on the Team at Gentry Service Group. We’ve been proudly serving the businesses and residents of the Asheville, N.C., area since the 1960s, and we’d like to add you to our family of customers. Call Gentry Service Group for healthy air and dependable service.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
628 reviews
5 stars
588
4 stars3
3 stars4
2 stars4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, punctuality, and thoroughness in their service.
Customer Service
Customers appreciated the friendly and helpful nature of the staff, both in the field and in customer service.
Technical Expertise
Technicians were noted for their knowledge and ability to explain issues clearly, providing effective solutions.
Communication
Many reviews highlighted excellent communication regarding service details and follow-up.
Mixed Experiences
While most feedback was positive, some customers expressed dissatisfaction with upselling practices and lack of follow-up on complaints.
- MSMaggie Smith3 days ago5.0I had the HVAC system and generator maintained today by Trent and it was a great experience. He explained everything and worked diligently. Glad I switched to Gentry.
- NNNate4 days ago1.0Driving slow in the left lane on I 40 can you please move to the right isn’t that the law?
- DMDaphne Murdock6 days ago5.0We had Mr. Matt Torres with Gentry Heating and Air install our "smart" thermostat today and he was excellent. Matt was expedient and helpful, and very knowledgeable about the technology. He led us through the set up process, familiarized us with the system and gave us helpful information. He is a credit to the Gentry business. Thank you
- EWEdward WrightNov 6, 20255.0My HVAC system was having some trouble firing this fall. I called Gentry and they were able to come service it quickly. The service technician, Tim, showed up on time, was polite, clean, and tuned everything up for us. Tim and the rest of the team at Gentry provided great explanations of the issues we had as well as service. I will gladly continue using Gentry for all my HVAC needs in the future!
- ARAndrew RothNov 5, 20255.0My daughter called me in a panic saying the 30 year old HVAC unit under the house was vibrating badly. She shut off the breaker and prepared for a cold night. I prepared for the co$t. I called Sarah at Gentry the next morning and she quickly set up a service appointment. Technician Chris Boyer showed up exactly on time and got to work in the crawlspace only to find that a mouse had gotten in the squirrel cage fan (identity crises I guess...) This caused the unbalance and the vibration. Chris gave the little guy a respectful burial then cleaned and checked the rest of the system. Fantastic service, fantastic people! No, I don't work there. Yes, this is a real review! I cannot possibly be happier. Andrew
Frequently Asked Questions About Gentry Service Group
What services does Gentry Service Group offer?
Gentry Service Group provides air conditioning repair and installation, heating repair and installation, HVAC repair and installation, indoor air quality solutions, air duct cleaning, ductless mini-split AC systems, commercial HVAC services, and preventive maintenance plans.
Is Gentry Service Group available for emergency services?
Yes, they offer 24-7 emergency services.
Where is Gentry Service Group located?
They are located at 100 Buckeye Access Rd, Swannanoa, NC 28778, USA.
What brands does Gentry Service Group work with?
They work with Carrier and Generac brands.
What types of payment does Gentry Service Group accept?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Is Gentry Service Group accredited or certified?
Yes, they are N.A.T.E. Certified Technicians, BBB Accredited Business with A+ Rating, I.G.S.H.P.A. Accredited Installers, and recipients of Best of WNC 2016 and Angie's List Super Service Award 2014.
What are the business hours of Gentry Service Group?
They are open 24 hours a day, 7 days a week.
What nearby places can customers visit when coming to Gentry Service Group in Swannanoa?
Nearby places include Bittersweet Antiques, Cherry Street Vintage, Red Robin's Nest, Buckeye Antiques Mall, and King Of Glory Church, providing options for shopping, dining, and community activities around the visit.
Are there convenient dining options near Gentry Service Group?
Yes, customers can enjoy meals at nearby restaurants like Papa Johns Pizza and Red Robin's Nest when visiting the area.
Where can customers find automotive services near Gentry Service Group?
Automotive services nearby include Fisher Hydraulics, ACE Roadside Service, Rush Truck Centers, and Ingles Car Wash, which can be convenient for customers requiring vehicle assistance during their visit.