Gentry Service Group
4.8664 reviews
Certified by Gentry Service Group • Feb 08, 2026
Business Details
100 Buckeye Access Rd, Swannanoa, NC
28778, United States
Certified by Gentry Service Group • Feb 08, 2026
(828) 581-4045
Certified by Gentry Service Group • Feb 08, 2026
https://www.gentryservice.com/
Certified by Gentry Service Group • Feb 08, 2026
About
Certified by Gentry Service Group • Feb 08, 2026
Heating ContractorHeating Equipment SupplierAir Quality ConsultantAir Duct Cleaning ServiceBoiler SupplierElectricianAir Conditioning Contractor
For half a century, the experts at Gentry Service Group have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating and AC repairs on all kinds of equipment in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Service Group.
As a Factory Authorized Carrier Dealer, we’ve met stringent requirements for service and dependability. Our technicians receive special factory training on the latest innovations from Carrier, and our partnership gives us special access to these highly rated HVAC units. A new Carrier AC or heating installation will help you save money on your utility bills while enjoying greater comfort and cleaner indoor air.
Our dedicated heating and AC repair technicians are guaranteed to be courteous, professional, and trustworthy. As a customer, you can expect our tech to arrive on time or to communicate any delay, to diagnose the problem accurately, to fully explain any needed work, obtain your approval for the cost, and make needed heating and AC repairs efficiently. We always stand behind our work.
Whether you need an AC repair, a heating installation or a seasonal tuneup, you can rely on the Team at Gentry Service Group. We’ve been proudly serving the businesses and residents of the Asheville, N.C., area since the 1960s, and we’d like to add you to our family of customers. Call Gentry Service Group for healthy air and dependable service.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by Gentry Service Group • Feb 08, 2026
Hours
Certified by Gentry Service Group • Feb 08, 2026
Reviews
4.8
664 reviews
5 stars
621
4 stars4
3 stars4
2 stars6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, kindness, and efficiency of the technicians, particularly highlighting Joe Clark and Cameron for their exceptional service.
Timeliness
Many reviews noted that technicians arrived on time and were prompt in addressing service requests, often providing quick solutions to urgent problems.
Technical Expertise
Technicians demonstrated strong knowledge and problem-solving skills, effectively diagnosing issues and providing thorough explanations to customers.
Mixed Experiences
While most feedback was positive, some customers expressed frustration with upselling practices and inconsistent follow-up on service agreements.
- GFGuillermo von Foerster1 day ago5.0We got our first service. The technician, Joe Clark, was professional and friendly. We couldn't be happier with the service.
- MRMarcus Rincon6 days ago5.0Tyrell was great…professional, knowledgeable, and engaging. I feel confident he went above and beyond to make sure everything was right
- MJMonty Jay6 days ago5.0Had our winter maintenance service performed by technical specialist, Therrin. We found him to be very thorough and professional. He took the time to answer all of our questions.
- JSJeffrey SkolnikJan 20, 20265.0Excellent service as always from Gentry. With no heat in our house in sub-freezing weather, technical Trent Metcalf went above and beyond to diagnose the problem, locate and procure the parts needed, and have us up in running in just hours. Highest recommendation!
- BWBrian WilliamsJan 17, 20265.0WOW! I cannot say enough about my initial experience with Gentry! Here's what happened. We had some guests staying in one of our homes, and the downstairs heat went out. They texted me around midnight, and after trying troubleshoot, it was clear I needed to call an expert. I called about 4 companies and "Tyrell" from Gentry was the first to call me back. He called me about 15 minutes after I called, which was around 12:30am (middle of the night!). Tyrell was so unbelievably kind, patient, and professional, which as we all know is sadly a rarity in our day and age. He told me he had one more job that night and could get to it next. I asked him if he could come the next day, per my guests' request. He said he'd come the morning of the next day. He arrived about 10:45am and solved the issue. He called me and explained everything. He got my heat up and running again, and I was able to notify my guests who were out that day that it was fixed. And then he gave me the price...gasp... in the BEST way! It was one of the fairest prices I've ever been quoted by a heating & a/c company! Whoever at Gentry hired Tyrell...I don't know who you are... but give that man a raise like YESTERDAY! You have struck solid GOLD with him! I've used a LOT of service companies over the year and have experienced the good, bad, and ugly. This was quite literally the BEST, and that is thanks to Tyrell. My wife was also blown away by the service. May God richly bless your business as you continue to operate with integrity and excellence. You've earned my business over the long-haul now. Blessed! - Brian
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