Business Details
About
Heating ContractorHeating Equipment SupplierAir Quality ConsultantAir Duct Cleaning ServiceBoiler SupplierElectricianAir Conditioning Contractor
For half a century, the experts at Gentry Service Group have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating and AC repairs on all kinds of equipment in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Service Group.
As a Factory Authorized Carrier Dealer, we’ve met stringent requirements for service and dependability. Our technicians receive special factory training on the latest innovations from Carrier, and our partnership gives us special access to these highly rated HVAC units. A new Carrier AC or heating installation will help you save money on your utility bills while enjoying greater comfort and cleaner indoor air.
Our dedicated heating and AC repair technicians are guaranteed to be courteous, professional, and trustworthy. As a customer, you can expect our tech to arrive on time or to communicate any delay, to diagnose the problem accurately, to fully explain any needed work, obtain your approval for the cost, and make needed heating and AC repairs efficiently. We always stand behind our work.
Whether you need an AC repair, a heating installation or a seasonal tuneup, you can rely on the Team at Gentry Service Group. We’ve been proudly serving the businesses and residents of the Asheville, N.C., area since the 1960s, and we’d like to add you to our family of customers. Call Gentry Service Group for healthy air and dependable service.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
647 reviews
5 stars
606
4 stars3
3 stars4
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, highlighting the professionalism and friendliness of technicians like Joe Clark and Cameron.
Technical Expertise
Technicians were frequently noted for their thoroughness and knowledge, effectively diagnosing and resolving HVAC issues.
Response Time
Customers appreciated the prompt response times, especially during emergencies, with technicians often arriving quickly to address urgent issues.
Mixed Experiences
Some reviews indicated dissatisfaction with upselling practices and inconsistent service quality, particularly regarding maintenance agreements.
Overall Satisfaction
Despite some negative feedback, the majority of reviews reflected a high level of satisfaction with Gentry's services and technicians.
- AUA Google User3 days ago5.0Joe Clark arrived on time and was very professional and efficient. He answered my questions quite thoroughly and showed me on the furnace the steps he took to fix a minor problem and maintain it. He was friendly and showed sincere interest in giving us the best service!!
- TBTom Baker5 days ago5.0Joe arrived on time and quickly diagnosed our issue with the oil heater. He dove deep into the issue and even found issues left behind by other providers. I would work with Joe again without hesitation. Thanks Joe!
- PDPamela DevorkinJan 3, 20265.0We have been customers of Gentry for several years and we have been very pleased. They are very professional, knowledgeable in HVAC issues and they extend outstanding customer service. Our service technician, Tim Peek, is the best! Thank-you one and thank-you all
- GCGeoff ConardJan 1, 20261.0Gentry installed a new Carrier heat pump and air handler unit installed 2021. Unit froze up in December 2025 and Gentry came and quote was 2,213 dollars to repair. Got a second quote from local HVAC..934 dollars on high end. Gentry is owned by a service group from eastern NC...not the Gentry family that we all trusted...find yourself a local family owned HVAC for your heating and AC needs. AND 4 days AFTER they seen my review and seen I was 'frustrated in the cold weather ' Gentry called and asked if they could come out and re-access the diagnosis and give a another quote. Nice of them to offer to do that after we have been on Emheat for 2 weeks now....how about sending a check to cover high electric bill.
- WHWayne HargetteDec 31, 20255.0Joe Clark did an excellent job. He did a thorough job of checking everything and even did a washdown of the outside unit though it was pretty cold. Was very friendly and we had a good conversation.
Frequently Asked Questions About Gentry Service Group
What services does Gentry Service Group offer?
Gentry Service Group provides air conditioning repair and installation, heating repair and installation, HVAC repair and installation, indoor air quality solutions, air duct cleaning, ductless mini-split AC systems, commercial HVAC services, and preventive maintenance plans.
Is Gentry Service Group available for emergency services?
Yes, they offer 24-7 emergency services.
Where is Gentry Service Group located?
They are located at 100 Buckeye Access Rd, Swannanoa, NC 28778, USA.
What brands does Gentry Service Group work with?
They work with Carrier and Generac brands.
What types of payment does Gentry Service Group accept?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Is Gentry Service Group accredited or certified?
Yes, they are N.A.T.E. Certified Technicians, BBB Accredited Business with A+ Rating, I.G.S.H.P.A. Accredited Installers, and recipients of Best of WNC 2016 and Angie's List Super Service Award 2014.
What are the business hours of Gentry Service Group?
They are open 24 hours a day, 7 days a week.
What nearby places can customers visit when coming to Gentry Service Group in Swannanoa?
Nearby places include Bittersweet Antiques, Cherry Street Vintage, Red Robin's Nest, Buckeye Antiques Mall, and King Of Glory Church, providing options for shopping, dining, and community activities around the visit.
Are there convenient dining options near Gentry Service Group?
Yes, customers can enjoy meals at nearby restaurants like Papa Johns Pizza and Red Robin's Nest when visiting the area.
Where can customers find automotive services near Gentry Service Group?
Automotive services nearby include Fisher Hydraulics, ACE Roadside Service, Rush Truck Centers, and Ingles Car Wash, which can be convenient for customers requiring vehicle assistance during their visit.