Technicians were consistently described as professional, knowledgeable, and courteous.
Communication
Customers appreciated the clear communication and updates provided throughout the service process.
Service Quality
Most reviews highlighted the quality of service and effective problem-solving by the technicians.
Pricing Concerns
Some customers expressed concerns about pricing being higher than expected, though many felt the service justified the cost.
DF
Danielle Fischer
1 day ago
1.0
I had a leak at the valve under my bathroom sink. Jason barely looked under the sink before checking my other bathroom & then going to the crawl space. At that time, he told me all of the brass fittings had to be replaced with pvc & I needed a water softener & iron remover.
He gave me a verbal quote of approximately $4,800 for the whole job. I asked if he could at least fix the leak while he was here. He said maybe he could come back with the parts the next day, but it probably wouldn’t work.
He then went to his truck to write up the estimate. Work that he verbally said was $4,800 was now $9,977! To fix the leak was $464. I also paid $95 just for him to come here.
Thankfully, my BIL, who’s a contractor, was able to come look at it. He didn’t have to replace anything. He just tightened up the fittings. It took him 5 minutes! He also said the quote from Zoom Drain was absolutely ridiculous.
ES
Ernestine SUGGS
3 days ago
5.0
Jason is a super rep for your company . He proved his knowledge in evaluating service needed . Very professional and pleasant personality. He exhibits the kind of business expertise you can be proud of. My experience was excellent! I can only evaluate actual work upon completion which is forthcoming. Thanking you in advance for scheduled service.
AW
Anthony Wright
6 days ago
5.0
Drew was very professional.I would recommend him anytime to come out to do a repair to anything in my yard.I really enjoyed his service and he an credit to your company.I recommended promotion and pay raise as soon as possible. This young man has a bright future. Thank you!
TK
Tasha Kenon
Jan 4, 2026
4.0
Had to wait next day tho. But gentleman was very nice and professional when came. Alot weekend services too pricey it got done.
RB
Ronald Bonner
Dec 27, 2025
5.0
The technician came right out and repaired the problem within hours of our initial call, even though it near the end of the day on Friday. I live in Alabama, but I own a house in Fayetteville so I have to deal with problems that arise from a distance. The tech communicated with me and identified the problem and told me what he could do to fix it. The whole process was very stress free.
Frequently Asked Questions About Zoom Drain Smithfield
What services does Zoom Drain Smithfield offer?
Zoom Drain Smithfield provides plumbing, drainage service, emergency plumbing, sewer and drain cleaning, water heater sales and service, and water purification equipment.
Where is Zoom Drain Smithfield located?
The business is located at 3262 S Brightleaf Blvd, Smithfield, NC 27577, USA.
What are the business hours for Zoom Drain Smithfield?
Zoom Drain Smithfield is open 24 hours a day, seven days a week.
Does Zoom Drain Smithfield require appointments for their services?
Yes, appointments are required for services at Zoom Drain Smithfield.
Which payment methods are accepted at Zoom Drain Smithfield?
They accept credit card payments and mobile NFC payments; cash-only is not required.
Is parking available at Zoom Drain Smithfield?
Yes, Zoom Drain Smithfield offers free onsite parking in a parking lot.
What counties and cities does Zoom Drain Smithfield serve?
They serve Johnston, Wayne, and Wilson counties, and the cities of Smithfield, Garner, Fuquay Varina, and Fayetteville.
What nearby restaurants can a customer visit before or after their appointment at Zoom Drain Smithfield?
Nearby restaurants include Tienda y Taqueria La Poblanita, White Swan BBQ, The Frying Pan, and Bright Leaf Hot Dogs, offering a variety of Mexican, barbecue, and American cuisine.
Are there any public transportation options near Zoom Drain Smithfield?
Yes, nearby transportation services include JCPS Transportation Services and the School Bus Transportation, which can help customers reach the business more easily.
What other useful services are located near Zoom Drain Smithfield?
Nearby services include NC License Plate Agency Smithfield and ThompsonGas for propane supply, as well as several landscaping and building supply stores like Talon Construction and NC Quality Lawncare INC.