Customers consistently praised the professionalism, knowledge, and friendliness of the technicians, highlighting their ability to explain issues and provide options.
Timeliness
Many reviews noted prompt service, with technicians arriving on time and completing jobs quickly.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, citing instances of perceived overcharging or high estimates for repairs.
Customer Communication
Several reviews emphasized excellent communication throughout the service process, with technicians keeping customers informed about the work being done.
DP
Danielle parks
3 days ago
5.0
I forgot his name but he was great! My problem didn’t get fixed but at least I know what the problem is, the previous plumber that came out from another company was clueless.
MS
Marissa Sturrup
Feb 19, 2026
5.0
Jason was fantastic! He explained everything in detail. Told us exactly what we needed installed in our home, and gave us options to pick from to best suit our budget. He was very friendly, which made the experience that much better. I would 100% recommend this company!
JP
Janice Peck
Feb 12, 2026
4.0
I was first scheduled to get plumbing work done with Jason Hogg with Zoom Drain. I had explained to the office staff when I called for the appointment that I forgot to disconnect my outside hose, causing a leak in the spigot due to freezing temps, a recent ice storm and snow storm. The next morning Jason came to my home, looked at the spigot, looked at the hot water heater compartment under the stairs, and under my bathroom sink, then looked his truck and said he didn't have the proper equipment for the job in his truck, and said he'd return the next morning. I was quoted a set price for the job. I have no idea whether that quote was reasonable or not, as it didn't differentiate between cost for materials versus labor. Austin Mazin was the plumber who returned the next day. The plumbing work done by Austin Mazin with Zoom Drain was completed very well and in less than a half hour. He was very professional, and he replaced it with a no-frost spigot and bib.
WN
wanda nieves
Feb 7, 2026
5.0
The gentlemen I dealt with were very knowledgeable and very professional. They did not pressure me and gave me time to think things through.
I got a second opinion and their price was reasonable and in the same bracket, they did offer me a Senior/military discount which helped.
The servicemen worked from the moment they arrived and did not leave until they were done. It was way after dark. I would recommend them to anyone looking or needing their service. 10 stars ⭐️
RL
R. Lee
Feb 6, 2026
5.0
Ethan Gardner provided outstanding service from start to finish. He came out to locate and repair a leak at my property and was 100% professional in both his customer service and job performance. His diligence truly stood out and he identified the issue quickly, completed the repair in a timely manner, and consistently kept me updated throughout the process. Since this is a rental property and I do not live on site, his clear communication and reliability were extremely important and very much appreciated. I couldn’t be more satisfied with the experience and would highly recommend Ethan to anyone in need of dependable, high-quality service.
Frequently Asked Questions About Zoom Drain Smithfield
What services does Zoom Drain Smithfield offer?
Zoom Drain Smithfield provides plumbing, drainage service, emergency plumbing, sewer and drain cleaning, water heater sales and service, and water purification equipment.
Where is Zoom Drain Smithfield located?
The business is located at 3262 S Brightleaf Blvd, Smithfield, NC 27577, USA.
What are the business hours for Zoom Drain Smithfield?
Zoom Drain Smithfield is open 24 hours a day, seven days a week.
Does Zoom Drain Smithfield require appointments for their services?
Yes, appointments are required for services at Zoom Drain Smithfield.
Which payment methods are accepted at Zoom Drain Smithfield?
They accept credit card payments and mobile NFC payments; cash-only is not required.
Is parking available at Zoom Drain Smithfield?
Yes, Zoom Drain Smithfield offers free onsite parking in a parking lot.
What counties and cities does Zoom Drain Smithfield serve?
They serve Johnston, Wayne, and Wilson counties, and the cities of Smithfield, Garner, Fuquay Varina, and Fayetteville.
What nearby restaurants can a customer visit before or after their appointment at Zoom Drain Smithfield?
Nearby restaurants include Tienda y Taqueria La Poblanita, White Swan BBQ, The Frying Pan, and Bright Leaf Hot Dogs, offering a variety of Mexican, barbecue, and American cuisine.
Are there any public transportation options near Zoom Drain Smithfield?
Yes, nearby transportation services include JCPS Transportation Services and the School Bus Transportation, which can help customers reach the business more easily.
What other useful services are located near Zoom Drain Smithfield?
Nearby services include NC License Plate Agency Smithfield and ThompsonGas for propane supply, as well as several landscaping and building supply stores like Talon Construction and NC Quality Lawncare INC.
Brand Certified Facts from Zoom Drain Smithfield
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Certified February 22, 2026Yext Knowledge Graph
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