Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and options without upselling.
Customer Service
Customers appreciate the friendly and responsive service, with many highlighting the ease of scheduling and prompt arrival times.
Quality of Work
The company is recognized for its effective repairs and installations, with many reviews noting successful resolutions to HVAC issues.
Transparency
Customers value the honest communication regarding pricing and repair options, with technicians providing clear explanations and avoiding unnecessary upsells.
Reliability
Santa Air is frequently praised for their reliability and quick response times, especially during urgent situations.
EK
Eric Knapp
5 days ago
5.0
Wonderful company to deal with! We had them do our initial install and maintenance years later, both experiences with Tyler the tech and Jose the installer were exceptionally professional and positive! We won’t ever need to call anyone else.
MF
Mike Fisher
Nov 17, 2025
5.0
Tyler did a great job finding and fixing the heat for my 2nd floor unit. Tyler arrives on time is very couteous and is an expert system technician.
MO
Michael Orme
Nov 15, 2025
5.0
SantaAir and Alex did a great job on getting our system replaced. They gave us many different options. The installation was not rushed and they were detailed in their work. The staff is friendly, knowledgeable and professional. Thank you!
JG
Jessi-James Grey
Nov 12, 2025
5.0
Tyler was professional, more than willing to answer any questions, and repaired my system quickly and effectively! And, as an immunocompromised person, I appreciated his willingness to wear a mask when I answered the door wearing mine.
A+! No notes.
SE
Scott Eddi
Nov 5, 2025
5.0
We have a 20 year old furnace that has a 2 stage blower . Tyler was quick to recognize that it was high end even for a older system. Once he determined it was the control panel he admitted it would be costly to replace .
As we have spent almost nothing on this furnace in the 20 years of service I let him earn his money.
About an hour or so later the heat was back on at our house.
Good experience overall.
Frequently Asked Questions About SantaAir Heating and Air
What services does SantaAir Heating and Air provide?
SantaAir Heating and Air offers repair and replacement services for residential heating and air conditioning systems in Raleigh and surrounding areas.
Where is SantaAir Heating and Air located?
SantaAir Heating and Air is located at 2940 Trawick Rd, Unit 11, Raleigh, NC 27604, USA.
What are the business hours for SantaAir Heating and Air?
SantaAir Heating and Air is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
How can I contact SantaAir Heating and Air?
You can contact SantaAir Heating and Air by calling +1 919-522-3567.
When was SantaAir Heating and Air established?
SantaAir Heating and Air was established in 2013.
Does SantaAir Heating and Air treat customers' homes with special care?
Yes, SantaAir Heating and Air treats your home like it's their own.
Is there a real estate service near SantaAir Heating and Air?
Yes, ITM Real Estate, a real estate agent and service, is located nearby, which can help customers looking for property in the Raleigh area.
If I need a taxi or airport shuttle after visiting SantaAir Heating and Air, is there a nearby service?
Yes, Amigo Cab Company provides taxi and airport shuttle services close to SantaAir Heating and Air, convenient for customers traveling to or from the area.
Are there professional home improvement services near SantaAir Heating and Air?
Yes, Arrow Exterminators offers pest control and home improvement services nearby, which could be useful for customers managing their home's maintenance.
Can I find religious organizations near SantaAir Heating and Air?
Yes, From the Heart Perfecting Ministries and Iglesia De Dios Fuente De Vida Eterna are nearby churches that customers might want to visit before or after their appointment.