Michael & Son Services Raleigh

Reviews

• CB

  C.L. Bax

  1 day ago
  5.0
  I recently had the pleasure of working with Jonathan Webb from Michael and Sons, and the experience was outstanding from start to finish. Jonathan was extremely knowledgeable, professional, and thorough in diagnosing and servicing my HVAC system. He took the time to explain everything in a way that made sense, walked me through what he was checking, and made sure I understood my options before moving forward. His customer service was top-tier respectful, patient, and genuinely committed to helping me get the best results. It’s rare to find someone who combines technical expertise with great communication skills, but Jonathan delivered both. Because of his work, my system is running better than it has in a long time. I highly recommend Jonathan Webb and the team at Michael & Sons for anyone needing reliable HVAC service. Outstanding job!
• DD

  Dean

  5 days ago
  1.0
  I recently contacted Michael & Son for a simple installation of a reverse osmosis filter. I already had all the hardware — all I needed was the installation, which the manufacturer manual states takes about an hour. Right away, they wanted to charge a $69 service fee just to come out. I understand service fees, even though 99% of the other contractors I contacted didn’t charge one at all. What really surprised me was the quote: $650 just for the installation. No parts, no extra work — just labor for something that should take an hour. For context, three other companies quoted me between $125 and $150 for the exact same job. I’m a contractor myself, with five-star ratings on all platforms and almost 10 years in business, and I would never charge someone a fee just to provide a quote — nor would I ever price gouge a customer like this. Fair pricing and transparency matter, and unfortunately, that was not my experience here. Based on this encounter, I can’t recommend this company.
• EM

  Erin Melanson

  5 days ago
  5.0
  We had a pipe burst to our hot water heater that caused quite a bit of water damage. We noticed it around 6:30pm and called Michael and Sons. Houston came out and examined the damage and talked us through everything. He was thorough and very kind. Adam was the plumber that came out. Again, he was very thorough and kind. Explained exactly what happened and what needed repaired. Malik was the restoration guy that came out and spent the majority of his night with us setting up the dehumidifiers and blocking off rooms to try to get everything dried as quickly as possible. He was wonderful! Highly recommend Michael and Sons and this emergency team because they were all so great.
• DA

  Danielle A

  Nov 14, 2025
  5.0
  Austin came out to look at my electrical needs. He arrived promptly. He was very thorough, and offered clear explanations to all my questions. He pointed out the good parts of my system and the few things that needed to be fixed. He is obviously very skilled. He also patiently tested fixtures over and over until he found the switches that controlled them. Highly recommended! And without having to be asked, I was pleasantly surprised that he took time to put on shoe covers to protect my wood floors each time he was in the house. Very thoughtful.
• RM

  Robert McKernie

  Nov 12, 2025
  1.0
  Replaced both the upstairs and downstairs HVACs with Michael & Son ~2 months ago. I'm already on my 6th service call for these brand new units (~$27k). Downstairs unit was taking over an hour to increase the temperature by 2 degrees (it was only spitting out 77 degree air, well below the 105-115 the technician said I should be getting). The heat on the upstairs unit has had issues as well. For a while it wouldn't kick on, had to use AUX heat to keep our house at 65. First technician that came out replaced thermostat then said we needed a senior technician because he didn't know what else to do. Senior technician comes out and determines its a compressor issue. Has to order the part. Replaces it, still doesn't work, has to order a new computer board. Literally within a week of those "repairs" the upstairs unit is only spitting out 80 degree air if I'm lucky. It takes forever to warm up the house. I'm not sure what happened with the install, seemed smooth, but it's unacceptable how many service calls I've had to schedule on brand new units.

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