Michael & Son Services Raleigh

Reviews

• GH

  Gary Holly

  3 days ago
  5.0
  I had a contractor break my water shut off valve in the afternoon and never spoke of it. He left. I went to turn valve on and nothing happened. I called Michael and son’s at 9 pm on Friday evening and they were on the way. The shut off valve was located outside at the street for my residence and the valve and pressure valve were relocated to the proper spot and I am very pleased. Nick was very professional and thorough. I was told of the price of everything before the job began and the things he found along the way. Was it cheap you ask, nope. Was the work worth the cost? Very much so.
• SD

  SYLVIA DANIELS

  5 days ago
  5.0
  I had a great experience with Michael & Sons for an emergency toilet tank repair and water damage. Our technician, Danny Rosario was fantastic! He was extremely knowledgeable and took the time to explain exactly what was wrong and how he would fix it. It’s rare to find someone so thorough and patient with questions. I will keep his name for future needs for sure! Several days of repair from drying out floor, constant updates and replacing water heater. All staff were great and courteous. Most importantly they responded to my call and concerns.
• TH

  Tyler Heil

  Feb 12, 2026
  2.0
  The technician that came to my house seemed rather inexperienced. They needed to do discovery to find out where a leak was coming from in our shower so they cut into our ceiling, which is fine and part of the process. The problem he diagnosed wasn’t a problem at all and was definitely not the source of the leak. He said part of our drain had a small crack in it which wasn’t the problem. He then proceeded to rip it off and break it in the process while not having a replacement part. He then came back two days later with a part that didn’t attach. My wife and I diagnosed the problem ourselves which ended up being a failed caulk seal at the corner of the shower. So now we are fixing the problem ourselves and will have to call them back to replace the part they ripped off and broke unnecessarily. It is my sincere hope they will not charge us for this replacement.
• EK

  Erin Kraft

  Feb 10, 2026
  2.0
  Unfortunately, my Yelp review was removed for suspicion that I was bias and worked within the industry. God forbid I research equipment and attempt to help my senior citizen father. He chose to continue service and get a thermostat installed by M&S, and seemed to be confident in the tech - perhaps only after I had coached him on proprietary heat pump and air handler systems, and how Nests handle Trane signals and so forth. He opted for an Ecobee install per the tech, which is great since it is better at mimicking proprietary signals for these boards. I bumped my review one star up as a result. However, I still question the quality of service. To summarize: After a clean and inspection of my fathers systems, he was given a proposal for a softstart kit on his system without questioning costs. My father thought he had a furnace. He was not given proper explanation as to the work being performed. Upon a callback inquiring about cold hair coming out of the system, the Nest thermostat was deemed bad, damage was done to a drywall, the tech on site attempting to replace an Ecobee couldn't get it to work; then claimed it was bad from a previous call (this makes no sense, why would you try to install an open/used ecobee that requires registration?). He was left with non-answers and a promise for a fix. If you actually check Yelp reviews; you will see several individuals suffering similar or worse fates. They do not have a good track record with HVAC systems, and split systems are popular in NC. The work order summary didn't even mention make, model, or serial number of the system the work that was performed on. He was given an attachment with 19 photos, some of which were screenshots of calculator apps from a phone, others from standard electronic volt meters with no context. Frankly, the cost of a third party softstart system should be around $400. Surge protector? I don't know what you installed; it could be a $30 part or a $300 part. None of these part numbers were provided on the invoice. What are you labor rates anyway? Nothing is itemized. This is inexcusable, unprofessional, and leaves the door wide open for exploitation on your two page terms and warranty information. Furthermore - some Trane systems come with proprietary softstart systems. So how do we know you didn't warranty out a part and replace it with third party anyway? The warning signs are plainly listed on their front page: HVAC, Electrical, Indoor Air Quality, Plumbing and Restoration. Listen, Jack of All Trades: master of none. You're a contractor, sending random techs out with ??? experience in any one field. There is a non zero chance all of your techs are certified plumbers, electricians, and HVAC techs, and installers. Having to come back and send a guy that actually maybe knows what he's doing after three calls is unacceptable. Also, when calling the place a human doesn't pick up the phone. So who knows where you're calling to and if you can ever get in touch with someone who works within an on site shop. Not that their work orders detail anything anyway. So here are the photos you want, as proof, forwarded to me by my father. And yes you can check my previous HVAC reviews and run-ins, I've been through the ringer. Maybe some of us are just trying to get our families quality service. And good lord, you offer way too many different services.
• CM

  Carolyn Mayo

  Feb 9, 2026
  5.0
  Great service all around. I waited to write this review until after all of my contact and experiences with Michael and Sons were complete. I genuinely cannot say enough nice things about how helpful and great they were. Long story short I experienced a water leak that required an emergency visit to have my power shut off ( at 11 at night) and eventually my electrical panel replaced. Travis Phipps was my electrician through this whole process. From the emergency visit to the completion of my panel replacement he was communicative, consise, and overall pleasant to deal. He took the time to answer every question I had and made sure I was comfortable and understood everything before doing anything. Michael and Sons got the necessary permit and even scheduled my inspection after the service was done. I also had to corrdinate some items through the manager Ashley and she was great as well. She always promptly returned any calls and provided updates in a timely manner. Overall, I would say this experience was really great. Michael and Sons took an extremely stressful situation and made it better by showing up and providing great customer service throughout. I would definitely recommend their services as well as use them in the future.

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