Michael & Son Services Raleigh

Reviews

• NK

  Nikita Kolb

  1 day ago
  1.0
  We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the damaged area cost to fix has been given. This review was left on 1/10/26 I will update with the response of the company when or if that happens.
• WD

  William Dorne

  5 days ago
  5.0
  The service tech(s) seem very knowledgeable and offer options when issues come up. We were under warranty for our new HVAC replacements (which overall was a good deal)and we're glad the service was covered with no clerical issues. Although the customer service is great, and what we got was a good deal, various services for repairs and maintenance seem to be a bit more on the pricey side.
• CC

  chaspfrank

  Dec 31, 2025
  5.0
  Had a significant well pressure tank and filter issue. Josh was recommended to me by a friend, and I reached out to him. He returned my call in 15 minutes and was at my house 30 minutes later, assessing the situation. He arrived early the next morning with all the materials he needed, install the new tank and much larger and more efficient filter after explaining his thought process as to why this was necessary. He finished the work in less than five hours. Everything was professionally done in a neat and clean manner. More importantly, his demeanor and attitude was professional and personal. I would strongly recommend him to anyone!
• DD

  Dimitri

  Dec 30, 2025
  1.0
  Executive summary: When our Carrier furnace's secondary heat exchanger failed with 10 months of remaining parts & labor coverage under bulletin SMB090024, Michael & Son left us in the cold for nearly a week due to terrible customer service; attempted to charge $2850 in labor alone for the 2 to 4-hour job ($711 - $1425 effective hourly rate) and ultimately refused to provide service despite having the parts in stock. Situation: - No heat in 16 degree low weather due to broken 2nd stage heat exchanger. The furnace was working perfectly until that one part broke. - The heat exchanger is verified to have 10 remaining months of parts & labor warranty from Carrier due to a known defect. - I confirmed with Carrier that if M&S give me a reasonable hourly labor rate, I can pay M&S's bill and Carrier will reimburse me directly. Straightforward, right? No. M&S: - Gave us a 6 hour window for the tech in the PM - we wait all day, all afternoon, all evening - the tech failed to arrive after 8+ hours. M&S said the best they can do is give us another 6 hour window NEXT AFTERNOON. - Tech arrives next evening, literally calls me stubborn (!) for wanting to get the free warranty repair done instead of jumping to replace the furnace. Spends two hours looking for other problems with the furnace to justify this - "the resistance of the motor is not to spec, it must be about to fail" (motor was and is running just fine), then spent literally an hour hunting for a refrigerant leak in the middle of winter ("it's my favorite tool to use!"). - It took days AND AN ESCALATION TO THE CUSTOMER SERVICE MANAGER to get a hold of a manager to speak to - customer service keeps saying "we already put in a request for a manager to call you." It has now been three days, we're still without heat. - Finally get a call from a manager the next day after asking for it the previous morning. The manager confirmed that the warranty for parts and labor is valid, and the parts are in stock. THEN QUOTES ME $2845.00 in LABOR ONLY for a job he said would take "2 to 4 hours" - THAT'S AT LEAST $711 AN HOUR! When I point this out he says, "we don't do hourly, we quote flat prices." "You have a failing motor and a refrigerant leak, it's too risky for us to do it." Michael & Son are too big to give a damn, and literally every interaction I had with them shows it - with the exception of the customer service manager who ended up ultimately powerless to help. They took my $100 diagnostic fee and wasted days of my time, ultimately refusing to provide a fully covered 2-4 hour repair that I was willing to pay them for directly. Michael and Son could have chosen to spend 2-4 hours of work to restore heat to our family and get paid any reasonable amount for it. Instead they chose to jerk us along for days and then attempted to extort $700+ an hour or deny service.
• MR

  Marta Rosa

  Dec 26, 2025
  5.0
  Michael & Son was the type of professional service I was looking for. From the integration and automation of their systems sending reminders, letting me know who was coming to perform the service with a professional profile text message with a picture and a personal touch of hobbies. Carlo was wonderful, he explained everything, documented everything, and was able to accomplish everything he was scheduled for and an additional installation the same day. A visit report was sent to me via email with details and pictures of everything. I look forward to keep doing business with this company.

Frequently Asked Questions About Michael & Son Services Raleigh