Business Details
About
Garage Door SupplierGeneral Contractor
Providing professional garage door repairs, installation, and service since 1989. We have a wide selection of residential garage doors. We provide commercial door options including rolling steel doors, sectional doors, gate systems, gate operators, dock levelers, coiling doors, high-speed doors, and folding doors.
Every detail of every door or gate is designed specifically for you. We also offer exceptional service after the sale with trained customer service and maintenance personnel ready to answer questions and handle any necessary maintenance and repairs.
Custom Door & Gate is an authorized Clopay® dealer serving the Raleigh, NC area.
Location
Hours
Reviews
4.2
77 reviews
5 stars
61
4 stars1
3 stars1
2 stars1
1 star
13
- TETim EvansOct 16, 20251.0I usually don't write negative reviews. However 12k plus later, I feel the need. I have used them several times for our commercial needs and the service has been satisfactory. I had a new issue with a door. They came as agreed and assessed the problem. They told me that I needed to replace the door. It didn't make sense, but they're the experts. I gave a deposit on the 12k door and it was ordered. When the door was installed, it did the same thing as before. They then said that it needed an opener. This made better sense. They did replace the opener at no cost, but I had spent 12k on a door that I didn't need. I kept getting a bill for the initial assessment. I challenged that the initial assessment called for a 12k door that I didn't need and didn't feel that I should pay that. They would not budge. I wrote the check for $298.50 and while they won that battle, they have lost the war.
- PMPosey McQueenAug 16, 20252.0Customer service reps who answer the phone need to be trained in Customer Service 101 and Problem Solving 101. Had a new garage door opening system installed - it never worked correctly. I called back to ask them to please schedule someone to come repair the device I just paid almost $600 to have installed. The lady who answered was curt and dismissive, never once apologizing for my bad experience, what could they do to rectify the problem, etc. Train your employees - Garage Door businesses are a dime a dozen in Raleigh/Wake Co. People can take their business and $ elsewhere.
- KNKavita NayarAug 15, 20241.0Exceptionally poor customer service. Liftmaster needs to check their providers in the area and institute a change.
- HBHenry BibbAug 30, 20235.0I accidentally backed my Jeep into the door as it was opening. Custom Door and Gate sent Adam to try to fix it. I think he should have been wearing tails and a top hat - that man is a magician! He was able to undo all the damage in very short order at a very reasonable price. I'm overjoyed at the quality of his work. I'll bet you will be, too.
- JTJim TaylorJun 21, 20215.0Wonderful company. Prompt, efficient service!
Frequently Asked Questions About Custom Door & Gate
What services does Custom Door & Gate provide?
Custom Door & Gate offers professional garage door repairs, installation, and service for residential and commercial doors, including rolling steel doors, sectional doors, gate systems, and more.
Where is Custom Door & Gate located?
Custom Door & Gate is located at 830 South New Hope Road, Raleigh, NC 27610, USA.
What are the business hours for Custom Door & Gate?
Custom Door & Gate is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on weekends.
How can I contact Custom Door & Gate?
You can contact Custom Door & Gate by phone at +1 919-876-4555.
Does Custom Door & Gate sell commercial garage doors?
Yes, they provide commercial door options including rolling steel doors, gate operators, dock levelers, coiling doors, high-speed doors, and folding doors.
Is Custom Door & Gate an authorized dealer for any major brands?
Yes, Custom Door & Gate is an authorized Clopay® dealer serving the Raleigh, NC area.
In which areas does Custom Door & Gate provide their services?
They serve the Raleigh, Apex, Cary, Durham, Garner, Clayton, Chapel Hill, Holly Springs, Wake Forest, and Morrisville areas in North Carolina.
Are there convenient places to fuel up nearby when visiting Custom Door & Gate?
Yes, nearby gas stations include Han-Dee Hugo’s, BP, Exxon, bp America, and Exxon & Mobil Stations, making it easy to refuel your vehicle when visiting.
What local dining options are near Custom Door & Gate?
You can find 3 Olives Pizza & Deli nearby, an Italian pizza restaurant where you can enjoy a meal before or after your visit.
Are there healthcare facilities near Custom Door & Gate?
Yes, there are several healthcare facilities nearby including Fresenius Kidney Care New Hope, Fresenius Medical Care, and New Hope Dialysis for dialysis and medical services.