Certified Indoor Air

Reviews

• BR

  Bill Rodriguez

  Nov 26, 2025
  5.0
  excellent service, extremely knowledgeable and detailed in their testing results
• LD

  L D

  Nov 12, 2025
  1.0
  This company cannot be trusted. I hired them and their conduct in my home was unprofessional, their test results were grossly inflated and I believe, manipulated and the scare tactics were unfortunately, very effective. According to their results, we were going to have to do a large, expensive remediation to make us 'safe.' The owner even stated to 'seal up our bathroom and run exhaust fans 24/7" till it is remediated. Then they recommended the company to do the work. That company came in and continued the scare tactics. We went to other professionals and found ZERO evidence of mold. I asked them for my money back, and the owner hung up on me. BUYER BEWARE.
• CB

  Colton Barringer

  Nov 5, 2025
  1.0
  We sought out help from Certified Indoor Air in late August/early September 2025 when we found mold in our home. Bill was quick to call us back and get us scheduled for a home assessment. His 2 sons came to complete our home assessment & spent about 2 hours in our home, in which they used a moisture meter on walls and surfaces & did a visual inspection of our home and crawlspace. We paid $1,100. They were thorough in assessing the inside of our HVAC unit but otherwise, did not use any thermal imaging or other means of assessing inside the home. I thought they would scope behind the shower, etc since the bathroom was a know source of mold. They took air and swab samples x6- however, I wish we were better advised on what samples we needed. David just asked me what I wanted but I’m not the specialist, so I feel like I had to make a decision that I did not know much about. The results came back the following week and Bill called and spoke to us for about 20-30 minutes generally about our results and just told us to call a remediation company. We were not given any official interpretation report outside of the Sporelytics swab and air samples that came from that lab. I emailed, called and texted Bill for 1 month before I finally got a reply after I (Hannah) emailed David, his son who did the inspection. We were requesting an official interpretation report including photos, as stated on their website(see attached photo). David had unofficially texted the photos upon my request, but we didn’t know where each photo was from because they weren’t labeled. First, they were asking for another $500 for the “extensive 60 page interpretation report” but I told Bill that because it states on his website that the home assessment includes a written interpretation of the assessment, that we should not have to pay $500 on top of the $1100 we already paid. After I (Hannah) spoke to David who said “oh we no longer provide a written report interpretation report in the initial fee but thank you for letting me know it’s still on the website”, he told me to call his father, Bill. I called Bill, left a voicemail and eventually he called me back; Bill then agreed to send a written interpretation included in the $1,100 we already paid by end of week that week….we did not receive this letter until 1 week later. Bill did email me an unofficial “interpretation” that was 1 page, somewhat vague, without a letterhead or signature, and in a non-printable format. Even though I don’t feel like this was a thorough written interpretation of our results, I was tired of asking and going back and forth, so I asked if Bill would redo the letter with a letterhead and signature and he said yes. He sent me the same letter with the letterhead for Certified Indoor Air 1 week later. Sadly, because of the poor communication, non-timely service & us having to ask for every little piece of information that we needed for our HVAC claim, I would not reccomend this company.
• RW

  Rhea Wheeler

  Oct 9, 2025
  5.0
  Bill and his team provided exceptional service throughout the entire process. From our initial interaction, space assessment, and then explaining the test results, their high level of expertise was evident. Beyond their professional competence, what truly set them apart was their consistently courteous and polite demeanor. This was particularly evident during the report review session, where I never once felt rushed. Instead, Bill patiently addressed every single one of my inquiries, providing thorough and comprehensive answers that left no room for ambiguity. Their commitment to client satisfaction was clear in every interaction. I would definitely recommend them!
• HH

  Helene H

  Sep 29, 2025
  2.0
  I really was looking forward to using this company for mold testing in my property based on the reviews, but unfortunately my experience was not good. My initial phone consultation with Bill was great, he was very nice and seemed very experienced in mold testing. He told me he would be the one testing my home. Prior to my appointment, I also received several email confirmations that Bill would be testing my home. My appointment was a 9:00 am time slot. At 9:10 I get a text saying Dan was running behind and would be there shortly. Who is Dan? I thought Bill was coming. Dan is his son. When Dan arrived he had no idea on the details of my property and actually confirmed that we were testing a water leak. Nope, wrong case. I had to go over the details with Dan on what and why we were testing. Why the 30 minute initial phone consult if the tech is going to show up to the property with no knowledge of the mold issue/circumstances of the property. Dan is also very knowledgeable about mold but he was very "sale minded" encouraging me to purchase an extra $800 in testing that didn't come with the base testing they offer. My testing was $1600 total. I would have been totally fine with the cost if I felt the value of their service was worth it. The problem I have with this company is their communication. Basically there is none. After you receive your mold report by email you have to schedule a call with Bill through an online scheduling system so he can translate your reports. The earliest appointment was 2 weeks out. I booked my call and Bill didn't call me at my appointment time. I called him. No answer. He called me an hour later with an excuse. I had scheduled my work day around that call and wasn't able to talk as much when he did call me because I was distracted with work. There was some questions to which area had Stachybotrys mold (black mold) due to Dan's labeling of the samples. Bill said he would have to contact Dan to clarify the location of the mold and get back to me to tell me exactly where in the house the Stachybotrys was. I am still waiting on this information 2 months later. I reached out to Bill by phone call, email and text with no answer. I also texted Dan, no response. I also emailed Dave, the other son who emails the report, no response. I also called their office and did talk to the receptionist who sympathized with my frustration and promised me someone from the company would reach out with this information. Still waiting. I gave 2 stars for the tests reports I did receive because Certified Indoor Air does use a good lab, even though I had to use Chat GPT for answers on reports since there is no communication with this company. I gave this company many opportunities to contact me, unfortunately they never did after they received my payment. Disappointed in their lack of customer service and wouldn't recommend them for mold testing.

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