Air Experts Heating & Cooling

Reviews

• RG

  Raleigh Flower Girl

  5 days ago
  5.0
  Just had Jeremiah Jolicoeur perform maintenance on our gas furnace, heat pump and mini split. He was very courteous, respectful, professional, knowledgeable, and thorough. When he was done he showed me probably 20 pictures of what he had done and explained everything! No one has ever done that before. I called the office to let them know what I am saying here and asked them if he could do our maintenance for now on! Thank you Jeremiah!
• LS

  Lincoln Sukhu

  Nov 16, 2025
  5.0
  Michael Hatem was very professional. He arrived on time, is courteous, knowledgeable, trustworthy and communicates very well. He explained everything that he did, showed us the photographs to support his conclusions and findings. We felt very comfortable with his explanations. He is a valuable asset to Air Experts Heating & Cooling. He is our go-to service person now and in the future.
• AS

  Ariana Slade

  Nov 15, 2025
  5.0
  I wish I could give more than 5 stars! Hans Umana was wonderful in explaining the options for total HVAC replacement without the pushy sales tactics. He took great care and patience in answering our (many) questions and made sure we were on schedule for installation as soon as possible, which was the next day. Alexander Godeaux and team were PHENOMENAL in installation. The project was gnarly, which is why it was so important to find an experienced company, but they got the job done and kept us informed throughout. It took the team longer than anticipated, but they never complained. And it was a Friday, so they totally could have. If you are looking for excellent service that you can trust, Air Experts is the team for you.
• CK

  Charles Koermer

  Nov 14, 2025
  5.0
  I just received a call from a gentleman by the name of “Rich” from AirExperts Plumbing and Heating. Thank you very much for following up on my earlier post on 11/14/25 concerning the high charge for replacing three toilet flappers. As a retired business professor from WVU who specializes in service provider/customer communication, your personal approach to resolving this matter is deeply appreciated. I will continue to be a loyal customer. Thank you sir!
• TM

  Thomas McAlpin

  Nov 9, 2025
  5.0
  Had a tankless water heater installed. Very quick response. Very easy to deal with. Very professional. Very flexible (I requested a brand and model they don’t typically install and they did it no problem). 2nd best pricing among several competitors and price matched a competitor. I appreciate that they just show you one simple exact price you’ll pay including taxes and any and all fees, inspections, parts, etc. Installed within 24 hours of me requesting. My only complaint is they didn’t install the WiFi module, but said they’d come back if I had trouble doing it. UPDATE: Within a few days of posting this review, Air Experts Operations Manager reached out to me and said they were supposed to install the WiFi module. They quickly scheduled a follow up technician to come install it. Really good service even when one technician fell short of expectations.

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