Air Experts has been providing outstanding residential HVAC and plumbing services throughout the Raleigh area since 1986. From heating, cooling, and plumbing repairs to new system installations and maintenance, our team of friendly and professional technicians can solve any HVAC, plumbing, or indoor air quality issue you may have. Contact us today to schedule a service!
Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and quality service.
Customer Service
Many customers appreciate the friendly and helpful nature of the staff, with positive remarks about communication and responsiveness.
Quality of Work
The quality of service and repairs is frequently praised, with customers noting thorough inspections and effective problem resolution.
Timeliness
Customers report that technicians are punctual and efficient, often completing jobs in a timely manner.
Mixed Experiences
Some reviews highlight issues with upselling and customer service, indicating a need for improvement in certain areas.
RG
Raleigh Flower Girl
5 days ago
5.0
Just had Jeremiah Jolicoeur perform maintenance on our gas furnace, heat pump and mini split. He was very courteous, respectful, professional, knowledgeable, and thorough. When he was done he showed me probably 20 pictures of what he had done and explained everything! No one has ever done that before. I called the office to let them know what I am saying here and asked them if he could do our maintenance for now on! Thank you Jeremiah!
LS
Lincoln Sukhu
Nov 16, 2025
5.0
Michael Hatem was very professional. He arrived on time, is courteous, knowledgeable, trustworthy and communicates very well. He explained everything that he did, showed us the photographs to support his conclusions and findings. We felt very comfortable with his explanations. He is a valuable asset to Air Experts Heating & Cooling. He is our go-to service person now and in the future.
AS
Ariana Slade
Nov 15, 2025
5.0
I wish I could give more than 5 stars! Hans Umana was wonderful in explaining the options for total HVAC replacement without the pushy sales tactics. He took great care and patience in answering our (many) questions and made sure we were on schedule for installation as soon as possible, which was the next day.
Alexander Godeaux and team were PHENOMENAL in installation. The project was gnarly, which is why it was so important to find an experienced company, but they got the job done and kept us informed throughout. It took the team longer than anticipated, but they never complained. And it was a Friday, so they totally could have.
If you are looking for excellent service that you can trust, Air Experts is the team for you.
CK
Charles Koermer
Nov 14, 2025
5.0
I just received a call from a gentleman by the name of “Rich” from AirExperts Plumbing and Heating. Thank you very much for following up on my earlier post on 11/14/25 concerning the high charge for replacing three toilet flappers. As a retired business professor from WVU who specializes in service provider/customer communication, your personal approach to resolving this matter is deeply appreciated. I will continue to be a loyal customer. Thank you sir!
TM
Thomas McAlpin
Nov 9, 2025
5.0
Had a tankless water heater installed.
Very quick response. Very easy to deal with. Very professional. Very flexible (I requested a brand and model they don’t typically install and they did it no problem). 2nd best pricing among several competitors and price matched a competitor.
I appreciate that they just show you one simple exact price you’ll pay including taxes and any and all fees, inspections, parts, etc.
Installed within 24 hours of me requesting.
My only complaint is they didn’t install the WiFi module, but said they’d come back if I had trouble doing it.
UPDATE: Within a few days of posting this review, Air Experts Operations Manager reached out to me and said they were supposed to install the WiFi module. They quickly scheduled a follow up technician to come install it. Really good service even when one technician fell short of expectations.
Frequently Asked Questions About Air Experts Heating & Cooling
What types of HVAC services does Air Experts Heating & Cooling provide?
Air Experts Heating & Cooling offers services including A/C system maintenance and repair, heating system installation and repair, HVAC duct and vent installation and repair, thermostat installation and repair, and indoor air quality solutions like air purifiers and humidifiers.
Do you offer plumbing services at Air Experts Heating & Cooling?
Yes, Air Experts Heating & Cooling provides comprehensive plumbing services such as faucet repair and installation, garbage disposal repair, plumbing leak detection and repair, shower and toilet installation and repair, water heater services, and plumbing maintenance.
Where is Air Experts Heating & Cooling located?
Air Experts Heating & Cooling is located at 7 Rupert Rd, Raleigh, NC 27603, USA.
What are the business hours for Air Experts Heating & Cooling?
Air Experts Heating & Cooling operates 24 hours a day, 7 days a week.
Which languages does Air Experts Heating & Cooling support?
They provide services in English.
How can I contact Air Experts Heating & Cooling?
You can reach them by phone at +1 919-436-1181 or by email at clientservices@yourairexperts.com.
Since when has Air Experts Heating & Cooling been serving the Raleigh area?
Air Experts Heating & Cooling has been serving the Raleigh area since 1986.
What cities are served by Air Experts Heating & Cooling?
They provide service throughout the Raleigh area including cities like Angier, Apex, Cary, Chapel Hill, Clayton, Durham, Fuquay-Varina, Garner, Holly Springs, Knightdale, Morrisville, Rolesville, Smithfield, Wake Forest, Wendell, Willow Springs, Youngsville, Zebulon, and Carrboro.
What nearby shopping options are available when visiting Air Experts Heating & Cooling?
Nearby shopping options include Walmart Raleigh - Fayetteville Rd, which offers groceries, nursery and gardening supplies, and mobile phone services, as well as the Walmart Photo Center for event photography and other professional services.
Are there any nearby services that could complement a visit to Air Experts Heating & Cooling?
Yes, customers can find nearby services such as Minute Key for locksmith needs, Western Union for money transfer, and various beauty salons like SEVA Beauty and New Image Barbershop for personal care.
What nearby dining options are accessible near Air Experts Heating & Cooling?
Nearby dining options include Subway, a fast food restaurant offering sandwiches, ideal for a quick meal before or after your service appointment.