Air Experts Heating & Cooling

Reviews

• JD

  John Donnelly

  3 days ago
  5.0
  Air Experts I used for my A C unit issues. Tech Mark Fachorn was Outstanding. He was on time , clean , notified me before his arrival. He explained to me the issue and showed me photos. Best Tech I had so far. He installed a Gel Capsule device that breaks down dirt residue built up from water flowing from A C to outside of house. Gel capsules supposedly break down the residue so the water does Not get clogged . I have AC Unit in attic and there is a long water flow. I have a Warranty Maintenance Contract with them so the Visit was free but I bought the 2 Gel Capsule Devices for $212.00 Thank you to Mark and Air Experts. John D.
• MM

  Magnus Mortensen

  4 days ago
  5.0
  We have been Air Experts customers for quite some time. When our water heater sprang a leak in the middle of the day, they responded quickly. After I shut off the water, Luis arrived promptly and capped, diagnosed, and isolated the leak so we could restore running cold water. He also helped drain the unit and reduce the risk of further leakage until it was replaced a day or two later. Friendly, professional, and efficient. Excellent service all around.
• HW

  Heather Wilson

  Feb 18, 2026
  1.0
  We bought a brand new HVAC system from Air Experts in July of this year. Our new system has broken 6 times- each time we are told it is “fixed.” The company is not willing to replace it. Each time we are forced to spend time without heat and take time off of work to wait for service people from the company to come tell us it’s fixed only to have it break again. Beware of buying from them- they have the lowest price for a reason- dysfunctional systems and an unhelpful management.
• DD

  David Dubner

  Feb 16, 2026
  5.0
  Jason was on-time, friendly, knowledgeable and provided me with a thorough description of my heating issue. The diagnostic fee was extremely affordable and Jason also provided a detailed description along with accompanying photos that he emailed to me. I would highly recommend Air Experts and certainly Jason as HVAC technician.
• TT

  Tammy

  Jan 31, 2026
  1.0
  TLDR: You want to stay away from this company if you don't want them keeping your banking information without your permission or if you want your maintenance contract fulfilled and complaints addressed. 1. They retained my banking information without my permission and charged my account without my permission in mid December. They refunded the charge when I alerted them. The apology I got was that they 'were sorry I was so upset about this'. I didn't yell, or use bad language. If you have used a banking card with them in the past, you need to be sure they don't still have your information if you didn't give them permission to keep it. 2. They failed to fulfill the visits on my maintenance agreement. When brought to their attention I did get a refund for this missed visit. I have seen other reviews mention this issue. Check you records and get your refund if they didn't bother to fulfill your contract too. 3. Complaints about service have been ignored, specifically about an HVAC repair in August when I never got the calls I was told I would get. My house sat at 80F for over a week while I waited for a replacement fan. When brought up in a discussion with a complaint I filed with the DOJ, I was told they have never once failed to address a call for need. I made two complaints about this repair and they were both ignored. 4. Also part of the same DOJ complaint were issues with my water heater install in May of 2025. The service team I was sent said they had never installed my particular unit before. The install ended up failing inspection and needed additional work. They also switched my hot and cold water lines during install. When I complained about issues with my water temperature I was told it was my water recycler, which was also not setup correctly. They never actually figured out they reversed my lines. These visits to repair the failed inspection and address the installation issues were presented as being provided 'at no charge to the customer'. Considering it is their job to do an install to code, at the very least, they haven't done me some favor by coming out to address a FAILED INSPECTION. I ended up adjusting the recycler myself once I finally got connected over the phone with a technician that knew how to operate it. I gave up on the water line switch and have just accepted being backwards. I paid 6.5k for that install, and won't be doing any further installs with this company. Overall, I have spent over 40k with this company since 2019. I wish I hadn't spent so much money that I will be tied up with this company for years on my warranty, but such are the lessons your learn in adulthood. Learn my lesson and go somewhere else.

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