The Stone Studio Inc

Reviews

• WJ

  Waverly Jones

  Jul 8, 2021
  1.0
  Went back and forth for weeks trying to get a quote. Poor communication. Finally got the quote and then the company just stopped responding to us. Tried and tried to get in touch to move forward with a serious household project but they couldn’t take the time to respond and let us know what was going on. We waited for weeks in between hearing from them. Not sure how anyone gets work done with this company - I tried and tried to hire them to no avail. Wasted a lot of time. Edited to include my perspective: I never once implied I was in a rush to get this job done, but I couldn't even get anyone to respond to settle on a date or even timeline of when we could expect the job, take a deposit (I specifically asked how to proceed with the job but never got a response), or even confirm the job would be taken on by this company. My "sporadic emails" came about once a week after we spoke initially late March, when you said you'd come by to give me a quote. Someone did come to the house but never sent me a quote. I left town around that time so about a month later, late April, I contacted you again for the quote, which you did send via email. I responded to this email quote immediately saying "YES please let's proceed and how do we proceed". No response. I emailed to follow up a week later. No response. A week after that I responded again asking why no one was getting back to me. By that point two months had gone by trying to get anywhere with this company when someone could have just responded to my first inquiry about moving forward with the job. You actually never responded to my email asking you if you knew anyone who could help - you never responded at all to my last email. "Your total communication with us consisted of a handful of sporadic emails stretched over a couple months time". This is absolutely not true. I called and spoke on the phone with you more than once, as well as other associates. I did mention I live 3 hours away and was remotely trying to get this work done. My "sporadic emails" were simply me following up trying to get confirmation or directions on how to proceed, which I never recieved. "You never came into our showroom, signed a contract or paid any deposit to start any work for you." I TRIED! I tried to pay a deposit but could not get anyone to respond to me to confirm the job would be done at any point in time. I mentioned to you on the phone and via email I live far away and needed to handle this job remotely. To say you're amazed by this poor experience despite never working with the company completely dismisses the experience I had trying to hire or even get a job confirmation from the company.
• EC

  Emily Collins

  Apr 1, 2015
  5.0
  We had a great experience with The Stone Studio. The workmanship and customer service was great and we are very satisfied with our new countertops!
• KB

  Kevin Barnwell

  Mar 1, 2015
  5.0
  We had a wonderful experience with The Stone Studio. Our new kitchen countertops and tile backslash are beautiful and perfect. Justin and David both took a lot of time with us to make sure we got exactly what we wanted. The customer service was excellent and we highly recommend The Stone Studio.
• MP

  Maria Purcell

  Jan 27, 2015
  5.0
  What a great experience! This represents a large investment in my home. My husband and I are glad we partnered with The Stone Studio. Justin and David were incredibly helpful and knowledgeable. My counter tops are beautiful. I am saving up for my next project with The Stone Studio.
• NB

  Nancy Broos

  Jan 16, 2015
  5.0
  My experience was excellent. The customer service went above and beyond what I expected. My granite countertops are beautiful. Justin took the time to explain the differences in granite and what to expect at install. I highly recommend this business and its employees.

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