Benjamin Franklin Plumbing of Jacksonville NC

Reviews

• SB

  Spencer Buettner

  Apr 17, 2026
  1.0
  Do not go with this company. A friend of mine requested for them to come out to help find a water line. Despite not finding her water line, they dug around her property creating trenches, and still charged her $450 for a job they didn’t complete. This is stealing.
• WT

  William Titus

  Apr 15, 2026
  5.0
  On the seventh of April Austin from Ben Franklin Plumbing installed a new hot water heater for our home. From our first meeting with Austin he was professional, knowledgeable and addressed our needs for a new hot water heater for our home. The next day Austin installed the new hot water heater, removed the old HW heater, and completely cleaned the job site. It was a completely pleasant process. Everything was handled quickly and professionally. My wife and I strongly recommend Austin and Ben Franklin Plumbing for your Plumbing needs. Wm. Titus
• CK

  Colleen Kofsky

  Dec 25, 2025
  2.0
  Overall not impressed with Benjamin Franklin plumbing. On Sunday, we had an appointment set for 8am, and they did not arrive until 9:50am. Then, for approximately 1hr worth of work, we were charged $500. The only reason we’re giving this 2 stars is because Daniel, the plumber, was very nice and informative.
• BF

  Brown Family

  Nov 22, 2025
  5.0
  Austin Smith went above and beyond during his service visit today. From the moment he was on the way, his communication was clear and timely. Once he arrived, he demonstrated exceptional professionalism, deep knowledge of the issue, and a respectful, customer-focused attitude. He took the time to explain what needed to be done, worked efficiently, and ensured everything was functioning perfectly before leaving. It’s rare to find a technician who combines skill, courtesy, and genuine care for the customer experience—Austin is one of those rare finds. Highly recommended. Benjamin Franklin Plumbing is lucky to have him!