Builders FirstSource

Reviews

• VA

  Vivian A

  6 days ago
  1.0
  I stopped by Builders First Source in Hendersonville, NC last Tuesday (3/31/2026) Re: replacing a set of 8' in-swing patio doors, 4 panels OXXO. Heidi/millwork specialist stated that they have 2 certified windows/doors installers but she would not give me their contact info so I could get 1 of them to come out to check what the issue is with my doors, measure and get an accurate quote. She copied the measurements I made of the doors, said she would email me an estimate with the contact info of their certified installers. I went to Builders First Source again 2 days later (4/2/2026) when I didn't get a response from her, Heidi's desk was covered with papers, she said she's swarmed with work and would email me the info. I told her I understood and wished her a Happy Easter. Today is 4/7/2026, still no email, no phone call from Heidi. How hard is it to give me the contact info of the 2 windows/doors installers? It would have taken her a minute, a much shorter time than telling me that she's swarmed and would email me the info. I would have been glad to schedule an appointment but she insisted both times that I stopped by that she would email me the info. I am sure Heidi does good work when she gets to it. She needs an assistant or AI to help her with her workload. I shudder to think what kind of response, if any, will I get if I order the doors from them and run into quality issues, etc. I watched a YouTube video yesterday of Builders First Source in Mar Vista, CA . All Builders First Source should have a similar Windows and doors set up: knowledgeable and helpful salespersons, extensive display of several windows/doors manufacturers. Someone from Builders First Source headquarter should look into the Hendersonville, NC facility. There are lots of people working at that location but Heidi is the only person to talk to for windows and doors. Builders First Source is not the only dealer in this area for Jeld Wen, Sierra Pacific, Windsor, etc.
• JM

  Justin Mezick

  Aug 22, 2025
  4.0
  They have harder to find items. Knowledgeable staff, prices are higher than most other places
• HH

  Hank Hill

  Apr 7, 2023
  5.0
  I ordered all the materials to build a large covered deck using salesman Tony Wilson. I got top quality materials delivered promptly at very competitive pricing.
• RW

  Rob Wood

  Feb 24, 2022
  5.0
  Gr8 staff
• DM

  Dan Meyer

  May 17, 2021
  5.0
  Totally awesome. Been working with Karen and she has a great personality and listens and takes her time to see your needs and they give fantastic prices. Always call Karen first!

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