Canter got its start as a family owned and operated business in 1948. Now an industry leader, you can still count on everyone at Canter to provide you with the personal touch and friendly service we refer to as the Canter Experience. We only sell, install, and service Generac home backup generators and have received their distinguished ranking of Power Pro Premier Dealer. Built in the U.S. and known for quality and durability, Generac is the nation’s #1 selling brand. We’ll recommend the Generac generator that meets your specific home backup needs.
Customers consistently praised the professionalism, knowledge, and friendliness of the technicians, highlighting their thoroughness and ability to explain services clearly.
Customer Service Issues
Several reviews noted significant difficulties in reaching customer service, with complaints about delayed responses and poor communication regarding service scheduling.
Installation and Maintenance Quality
Many customers expressed satisfaction with the quality of installation and maintenance services, emphasizing attention to detail and effective problem-solving during service calls.
Communication
While some customers appreciated the communication from technicians, others reported frustrations with the lack of follow-up and clarity from the sales and scheduling departments.
MH
maxine h
1 day ago
3.0
The generator itself does a good job, however, I was told when I purchased it that there was a 10 year warranty at no additional charge It also had a 1 year maintenance at no charge. We'll, after 1 year I found out from the maintenance company that the contract for maintenance is $359+ and if I don't get the maintenance , the warranty will be voided. What happened to the 10 year at no additional charge? Looks like false advertising.
I contacted the Canter company that sold me the unit, and was told by the representative that they would check with the manager and get back with me. Noone ever contacted me.
If you get a generator from this company, be sure to ask how much the warranty will cost(because of maintenance) after the first year and don't believe the "at no additional charge" bull.
CD
Cheryl Davis
2 days ago
5.0
Great Company!!!! No problems from day one. Today Alec came out to add a
Surge protector to my generator. He explained all the benefits of having the Surge protector. Took time to answer all my questions in a way I could understand. Very knowledgeable and friendly.
CM
Craig Matthews
3 days ago
5.0
The install technicians from Canter Power Systems were outstanding. They showed up on time, were professional, and clearly knew what they were doing.
They worked efficiently, paid close attention to detail, and treated my property with care throughout the installation. The work area was kept neat, and everything was installed cleanly and safely. They took the time to explain what they were doing, answered my questions without rushing, and made sure I understood how the system worked before they left.
You can tell these technicians take pride in their work. Their professionalism, work ethic, and friendly attitude made the whole installation experience much better. Based on the quality of their work alone, I would absolutely recommend the installation team to anyone getting a generator installed.
JD
Jeff Deel
5 days ago
5.0
Brandon with Canter Power Systems is a professional and did an excellent job at performing annual maintenance on our 24kW standby generator. Brandon communicates well to avoid any scheduling problems and I am extremely happy with his service, maintenance report and follow up to address a problem he identified in his report. The generator is a great addition to our home and gives us peace of mind in the event of an electrical utility power interruption. 👍
RB
Robert Borum
Feb 18, 2026
5.0
Excellent experience with Cantor Power. Love my Generator.
Also Jayrell is a really good technician and a super friendly. Today 2/18/26, he came by for my yearly PM, and when I saw him today. I immediately recognized him from my last years PM and he had the same demeanor and professionalism.
Thanks Jayrell for service. Today
What products and services does Canter Power offer?
Canter Power sells, installs, and services Generac home backup generators, providing the Canter Experience with personal touch and friendly service.
What regions does Canter Power serve?
Canter Power serves multiple regions including North Carolina, Georgia, Virginia, Tennessee, Texas, South Carolina, Florida, Alabama, Louisiana, and Oklahoma.
What are Canter Power's operating hours?
Canter Power is open 24 hours a day, 7 days a week.
Where is Canter Power located?
Canter Power is located at 4322 Piedmont Pkwy, Greensboro, NC 27410, USA.
How can customers contact Canter Power for support or inquiries?
Customers can contact Canter Power by phone at +1 336-448-4000 or by email at aftercareteam@canterpowersystems.com.
Does Canter Power require appointments for their services?
Yes, appointments are required for services at Canter Power.
Does Canter Power provide onsite services and online estimates?
Yes, Canter Power offers onsite services and provides online estimates.
Which brand of generators does Canter Power exclusively offer?
Canter Power exclusively sells, installs, and services Generac home backup generators, the nation's #1 selling brand.
Are there any nearby home improvement or contractor-related businesses near Canter Power?
Yes, nearby related businesses include Canter Power Systems (contractor, home improvement store), Canter Power (home improvement store, electrician, generator installation and repair), Hoffman Hydronics (contractor, HVAC services), and Dix Enterprises (contractor, professional services).
What nearby automotive services can customers find close to Canter Power?
Nearby automotive services include Piedmont Auto Works (automotive repair and restoration), Shine Shop Automotive (auto detailing and repair), and Jasper Engines And Transmissions Exchange (car dealer).
Are there any notable nearby amenities or attractions customers might visit when coming to Canter Power?
Customers might visit the Carolina Panther Stadium Charlotte NC nearby for events or explore local businesses like MyFavoriteStyles.com (clothing store) or Framing Supply Center (furniture store) in the area.
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