Business Details
About
Generator ShopGenerator Service & Repair
Canter got its start as a family owned and operated business in 1948. Now an industry leader, you can still count on everyone at Canter to provide you with the personal touch and friendly service we refer to as the Canter Experience. We only sell, install, and service Generac home backup generators and have received their distinguished ranking of Power Pro Premier Dealer. Built in the U.S. and known for quality and durability, Generac is the nation’s #1 selling brand. We’ll recommend the Generac generator that meets your specific home backup needs.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.6
2,938 reviews
5 stars
2,484
4 stars
167
3 stars40
2 stars31
1 star
216
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians are consistently described as professional, knowledgeable, and thorough in their work.
Communication
Customers appreciate timely communication regarding service appointments and updates on their generator status.
Customer Experience
Many reviews highlight positive interactions with technicians, noting their politeness and willingness to explain services performed.
Timeliness
Most technicians arrive on time and complete services efficiently, contributing to a positive customer experience.
Maintenance Issues
Some customers reported issues with service follow-up and scheduling, indicating a need for improvement in customer service responsiveness.
- JEJamie Edwards4 days ago5.0Jayrell came to our home for maintenance and an issue we had discovered. He was able to identify the problem, took time to show us the issue he found and why it was happening. He had to replace several parts and was very professional, knowledgeable and had a customer service priority mindset. He did not rush the job and took his time to make sure it was complete as well as report to us what all he had done. Thank you, he was amazing.
- ASAnthony Soto6 days ago1.0I bought a 26KW Generac with two transfer switches for a whole home solution. The sales team was fantastic and sold me on a 10 year warranty. They also sold me a monitoring through Mobile Link. The 10 year warranty requires an annual service contract be maintained or the warranty is voided. I am now 1.5 years in and the power goes out and my generator doesn't start (under a service contract and monitoring). The battery was dead and had been dead for 2 months. Monitoring was no help (don't buy it!). The aftercare team has not been good to deal with. 3 weeks to get a tech out. Tech shares verbally that it was an install error which popped some fuses( they claim stink bug). I am billed $691.66 for the service call and a new monitor. I assume that the voltage drop caused the mobile link monitor to fail. I shared I would pay for the monitor since it is out of warranty which is $391.66 but they would rather burn their brand. $16K plus $500 annually for service contracts and monitoring is not enough to be treated fairly. I would strongly encourage you to shop elsewhere!!!
- TITheodore Bess II6 days ago5.0Cantor Power Systems does an outstanding job on our yearly maintenance. They communicate very well through text and let you know 24 to 48 hours in advance of your upcoming service. On the day of service, our technician Jayrell, gives us a notice before he arrives and upon arrival. Jayrell performs our yearly maintenance and does an outstanding job! He is very polite and professional and checks everything thoroughly and communicates well!! He takes pride in his work and even cleans out the area inside our generator with a spray bottle on and towels. Now that is attention to detail. He is a fine representative for the company. We are highly satisfied!
- MGMarc Griffin6 days ago1.0Very satisfied with Clint Moore, generator specialist and the two men who came out and installed our generator over a year ago. Getting my generator serviced, very disappointed. We have called three times and have had excuses or have not come out yet. They are supposed to come out by this Thursday, the 20th. We will see. My generator has been saying the battery needs to be checked and the oil changed in August of this year. Seems to me like Canter would be interested in making sure the unit is serviced so it will continue to operate in tip top shape. I want it to continue to be in top working order so when it is needed, it will run. This is what it was bought for. We have already paid for another year of monitoring, so yes I am a little frustrated.
- ALAndrew LangsamNov 11, 20255.0Nathaniel of GenerX came to my home to evaluate why my Generac generator would not link to a new router. He was on time, very knowledgeable and fixed the issue which was actually a result of a prior technician from another entity which installed a new antenna but did NOT change the Serial Number to reflect that. Natnanial did the service work on the generator, too, efficiently, quickly, cleanly and professionally. I would strongly recommend GenerX as the service company as they really know what they are doing and are quite fair and reasonable on their pricing.
Frequently Asked Questions About Canter Power
What products and services does Canter Power offer?
Canter Power sells, installs, and services Generac home backup generators, providing the Canter Experience with personal touch and friendly service.
What regions does Canter Power serve?
Canter Power serves multiple regions including North Carolina, Georgia, Virginia, Tennessee, Texas, South Carolina, Florida, Alabama, Louisiana, and Oklahoma.
What are Canter Power's operating hours?
Canter Power is open 24 hours a day, 7 days a week.
Where is Canter Power located?
Canter Power is located at 4322 Piedmont Pkwy, Greensboro, NC 27410, USA.
How can customers contact Canter Power for support or inquiries?
Customers can contact Canter Power by phone at +1 336-448-4000 or by email at aftercareteam@canterpowersystems.com.
Does Canter Power require appointments for their services?
Yes, appointments are required for services at Canter Power.
Does Canter Power provide onsite services and online estimates?
Yes, Canter Power offers onsite services and provides online estimates.
Which brand of generators does Canter Power exclusively offer?
Canter Power exclusively sells, installs, and services Generac home backup generators, the nation's #1 selling brand.
Are there any nearby home improvement or contractor-related businesses near Canter Power?
Yes, nearby related businesses include Canter Power Systems (contractor, home improvement store), Canter Power (home improvement store, electrician, generator installation and repair), Hoffman Hydronics (contractor, HVAC services), and Dix Enterprises (contractor, professional services).
What nearby automotive services can customers find close to Canter Power?
Nearby automotive services include Piedmont Auto Works (automotive repair and restoration), Shine Shop Automotive (auto detailing and repair), and Jasper Engines And Transmissions Exchange (car dealer).
Are there any notable nearby amenities or attractions customers might visit when coming to Canter Power?
Customers might visit the Carolina Panther Stadium Charlotte NC nearby for events or explore local businesses like MyFavoriteStyles.com (clothing store) or Framing Supply Center (furniture store) in the area.