Business Details
About
Heating ContractorHeating Equipment SupplierElectricianAir Quality ConsultantAir Duct Cleaning ServicePlumberHVAC ContractorAir Conditioning Contractor
Cape Fear Air Conditioning, Heating, & Electrical Company, Inc. has two offices. Our convenient locations give you easy access to AC repair in Fayetteville, NC, and Raleigh, NC as well as Apex, Cary, and Clayton, NC. Whether you need commercial AC repair in Raleigh, NC or rural residential services for your indoor air quality, we’ll schedule a prompt appointment that suits your needs. From same-day visits to middle-of-the-night emergency care, our trained technicians are always there when you need them.
Details
- Credit cardAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Onsite servicesAvailable
Location
Cape Fear Air, Electric, & Plumbing
1139 Robeson St, Fayetteville, NC
28305, United States
Hours
Reviews
4.9
1,416 reviews
5 stars
1,349
4 stars
34
3 stars7
2 stars6
1 star20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and knowledgeable service provided by technicians and staff.
Installation Quality
Many reviews highlighted the efficient and thorough installation of HVAC systems, with teams being respectful of customers' homes.
Communication
Technicians were noted for their clear communication, explaining processes and answering questions thoroughly.
Reliability
The company was frequently commended for being prompt and reliable, with technicians arriving on time and completing work as scheduled.
Trustworthiness
While most feedback was positive, there were concerns about pricing and trust in diagnoses, suggesting a need for transparency in estimates.
- TPTerry PlummerJan 6, 20265.0We had our downstairs HVAC system replaced today by Cape Fear Air and they did an awesome job. Tom, Max and Brian never stopped until it was done, completed in one day! We can't say enough about their professionalism and knowledge. Tom took the time to help us install the remote thermostat app on our smart phones after the install and explain how it works. Great job guys! -Terry and Jeannie Plummer
- TETaylor EllisJan 2, 20265.0I recommend Cape Fear Air, Electric & Plumbing to all my friends/coworkers/neighbors if they need work done- I’ve only had great experiences. This is my second time working with this company (first time was a new air handler/heat pump install, which was also five star). This service was for toilet installs and new water heater. Chris Cash was extremely helpful- he walked me through my options and was direct in what products I should choose and which route for the water heater I should go. I’m not an expert, but I’ve done a lot of reading online about my issues and everything Chris said corroborated what I read and he provided more information for me to make an educated decision. I will be using this company for anything related to HVAC, electric, and plumbing.
- SBSamantha BrittJan 2, 20265.0Thomas, Max, Hayden, Eddie, Eric, Bryan did a fantastic job. We had two crews come out at once to replace both of our units. They were all very kind, respectful, and professional. They treated the inside and outside of my home like it was their own. Highly recommend and grateful for their service!
- KPKip PotterDec 31, 20255.0I had a new main Trane multi-stage Heat Pump system installed this past summer by Cape Fear Air, replacing an old Trane unit that was well past its prime. I chose Cape Fear Air based upon their many excellent reviews on-line. And I was not disappointed. It was a difficult crawlspace installation due to the cramped quarters. But the install team had anticipated that ahead of time, factoring that accurately into their quote and the expected increased duration of the install time. Since the install, Cape Fear Air has been out twice to perform some adjustments and to perform their complementary maintenance. The same technician (Bobby Cole) has been out both times which I view as a big plus, as he remembered me and what he'd done to my system on his 1st visit. Bobby is knowledgeable, very professional and amicable. He was not rushed and took a substantial amount of time to fully explain what he was checking for, including showing me the multiple readings that he took and how they compared with the ideal values. He also explained all the fine tuning adjustments he was making and their significance, taking the additional time to educate me on the many nuances of the newer multi-stage units which operate quite differently from older units.
- ECEileen R CunninghamDec 23, 20255.0I am very satisfied with the job Cape Fear Air, Electric, & Plumbing did! Tom, Max, and Thomas were on time and did an excellent job. The team was quick, thorough, professional, and focused. Training on how to use the new thermostat was provided along with instructions on how to connect the unit to Wifi. have used the company before and plan on using them in the future.
Frequently Asked Questions About Cape Fear Air, Electric, & Plumbing
What services does Cape Fear Air, Electric, & Plumbing offer?
Cape Fear provides air conditioning repair and maintenance, heating and furnace repair and installation, commercial HVAC services, indoor air quality solutions, ductless mini-split systems, and home automation services.
Where are Cape Fear Air, Electric, & Plumbing's locations?
They have two offices with convenient locations in Fayetteville, NC, and Raleigh, NC, also serving Apex, Cary, and Clayton, NC.
What are the business hours for Cape Fear Air, Electric, & Plumbing?
They are open 24 hours a day from Monday to Saturday, closed on Sundays, and offer 24-7 emergency services.
Which brands does Cape Fear Air, Electric, & Plumbing work with?
They work with Trane products and services.
What payment options are accepted by Cape Fear Air, Electric, & Plumbing?
Payments can be made via American Express, Cash, Check, Discover, Financing, Mastercard, PayPal, and Visa.
Is Cape Fear Air, Electric, & Plumbing certified or recognized by any professional associations?
Yes, they are N.A.T.E. Certified Technicians, Angie’s List Award 2018 recipients, Trane Comfort Specialists, and BBB Accredited with an A rating.
What nearby building supply stores can customers visit when working with Cape Fear Air, Electric, & Plumbing?
Nearby building supply stores include Builders Firstsource and L&W Supply - Fayetteville, helpful for customers needing materials for HVAC or plumbing projects.
What convenience stores or gas stations are near Cape Fear Air, Electric, & Plumbing?
Nearby convenience stores and gas stations include Circle K, BP, and Kangaroo Express, which customers might use while visiting the area or waiting for service.
Are there any educational or healthcare facilities near Cape Fear Air, Electric, & Plumbing?
Yes, Ashley Elementary School and Rainbow Pediatrics are nearby, convenient for families visiting the area.
Can customers find automotive services close to Cape Fear Air, Electric, & Plumbing?
Yes, Greg's Auto Service & Repair and Top of the Line Auto Sales are nearby for automotive repair and used car services.