Quality Service Today Plumbing & Septic

Reviews

• WM

  wandolyn merritt

  4 days ago
  1.0
  Technician, Nampier came out to our home yesterday to diagnose problem with our sewer pump. We were charged $659 to take pump out and to put it back together for the diagnostic. He quoted a price of $2000-3000 to replace it with new pump. Of course we did not accept this offer. Think twice before using this company.. Please do not use them. They are not certified through BBB. On top of this bad experience, the technician pulled across the street in front of our neighbors home to do his paperwork. He parked there for approximately 1 1/2 hour and slept in the truck. He pulled off at 4:45. Also the technician gave us his business card if we wanted his personal plumbing work services for a cheaper price! Guess he wanted to make sure he was using all this time doing plumbing job for us so company would believe he was working. Please, seek help from any other company.
• SS

  Scott Smith

  Mar 6, 2026
  5.0
  Nice meeting Kenneth, cool dude, did a great job, fun to talk with. The price more than doubled from the advertised initial cost with the standard nessary add ons. Not sure if this is a new industry standard, but it sure was a shock. ...And I even did the digging and cover up.
• KL

  Keith LeBlanc

  Mar 5, 2026
  5.0
  Charley was great, very knowledgeable and gave me a first class education on septic systems. Then he gave me sticker shock with estimate. At the time of this post we haven’t decided what to do. We are reaching out to our builder to see if he is willing to fix the poor quality of workmanship before we decide.
• CD

  Cynthia Daye

  Mar 2, 2026
  5.0
  Omg…My experience with Alex the technician was Awesome!! Thanks Alex for being patient & resourceful with your knowledge referencing my options available with my hot water heater. In addition to providing me my options he actually provided photos of the things that were in question while taking time to explain all areas of concern. Everything I needed was done the day of the service call with no hesitation. Although I was stressed about the situation,Quality Service Today most definitely lived up to their company’s name. I highly recommend them for any plumbing needs . Thanks again for your excellent service!!!!! And thanks Alex for being so easy to talk to. Shout out to the office staff for making sure I was taken care of in a great time frame. A local business that cares about their customers… I will continue to use them for any future plumbing needs.
• KG

  K G

  Feb 25, 2026
  5.0
  We first hired QST last fall for a tricky well issue, and Hunter was our specialist. He was kind, humble, and exceptionally knowledgeable, one of those rare people who’s both deeply skilled and genuinely passionate about the craftsmanship of his trade. His attention to detail isn’t fussy; rather, it reflects that he enjoys the work as a form of art and not just a means to a paycheck. I kept (a little annoyingly) requesting him for future appointments because it’s honestly rare to meet someone so openly nerdy about (and so good at) what they do. Today we had a separate concern with our septic system, and Charlie Smith came out. Whatever QST does to cultivate their team, it’s working, because Charlie and Hunter are cut from the same cloth: they blend deep technical knowledge, clear communication, and genuine kindness. When they explain things, it doesn’t feel like I’m the target of a sales pitch or being talked down to. They’re actually really interesting and energizing to talk to about plumbing… like i may or may not have considered whether I took the wrong career path because they are so fun to talk to…? Both Charlie and Hunter also train others at QST. As a pedagogy nerd, this is one thing that will keep me coming back to this company. They both possess knowledge about how people learn, and are calm, patient people. Charlie even mentioned a definition of humility that is going to stick with me: understanding that there’s always more to learn. I would say a prerequisite to that belief is a deep commitment to curiosity, which is a really special quality in a seasoned tradesperson. QST isn’t cheap, but they also don’t cut corners or take advantage. For example, when Hunter was here working on our well system, he noticed our propane pipe wasn’t painted according to code and just quietly fixed it. He didn’t have to; he just did. We originally contacted QST because we needed someone who services wells in Orange County. Now we’ll be turning to them in Durham too, even though we’re on city water and sewer here. And for anyone with older or historic homes: Hunter loves old houses and has real experience with it, which is a huge plus for us. We’re very grateful and genuinely happy customers! Big thanks to Hunter and Charlie for converting us to QST fans.

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