Business Details
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Heating ContractorHVAC ContractorAir Conditioning ContractorAir Quality ConsultantBackflow PreventionEmergency PlumbersDrainage ServiceLeak Detection ServicePlumberSewer & Drain Cleaning
Welcome to Ace Home Services! Formerly known as Canella Heating and Air. While our name may have changed, our unwavering commitment to exceptional service remains unchanged. With a team of dedicated professionals, we continue to prioritize your comfort and satisfaction above all else. Rest assured, whether you've been with us for years or are just joining the family, you can expect the same outstanding service you've come to rely on. Thank you for your continued trust in us—we look forward to serving you as Ace Home Services.
Location
Hours
Reviews
4.9
1,682 reviews
5 stars
1,603
4 stars
44
3 stars3
2 stars5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, courtesy, and thoroughness in their work.
Customer Service
Many customers praised the friendly and responsive service, highlighting technicians' willingness to explain details and address concerns.
Quality of Work
Overall, customers reported high satisfaction with the quality of repairs and maintenance performed by the technicians.
Timeliness
The business received positive feedback for prompt service and timely responses to urgent requests.
Pricing Concerns
Some customers expressed concerns about pricing, feeling that certain services were expensive or lacked clear communication regarding costs.
- BRBennett Rhyne5 days ago5.0I’m very satisfied with the service I receive from ACE. Around 8 years ago, I called them for a second opinion regarding a repair on my old heat pump. I ended up buying a new system from them and I’ve been a maintenance customer since then. Recently, we had an issue, covered under warranty, and they handled it quickly and efficiently. Their communication is excellent and their technicians are always very friendly and professional.
- PHPaul Holderman5 days ago5.0We had started to go to Ace Hardware Home Services for our bi-annual HVAC maintenance last year and Samuel Gentry has been our tech every time. Sam gives excellent customer service and he is very professional, always explaining everything. We are loyal customers going forward!
- CTCarter T6 days ago5.0Deeder is one of the best service technicians you'll receive. He shows up on time, ready to provide maintenance, and doesn't start providing service until he asks how we are doing. He thoroughly checks every detail on our HVAC system, AC unit, etc. He completes the job start to finish. And he doesn't leave one wondering whether the service was provided or halfway done.Top notch. We're grateful to have him as a service technician through Ace Home Services.
- MRMichael RoderNov 14, 20255.0Was given multiple options for appointment times and in the end their technician even arrived 30 min early. Very friendly service by TJ and I received explanations about all issues he discovered. He did a thorough inspection of my systems and checked off all the boxes. He cleaned up perfectly after the service and left the system in perfect working order.
- DDDannyNov 13, 20251.0Well you left wires showing on top of my unit . You broke the sensor because my unit was working just fine before you touched it . I want it replaced and yall should pay for it not our hoa because you broke it not the hoa yall need to stand behind your work.
Frequently Asked Questions About Ace Hardware Home Services
What services does Ace Hardware Home Services provide?
Ace Hardware Home Services offers heating & cooling and plumbing services.
What are the working hours of Ace Hardware Home Services?
The business is open from 7:30 AM to 5:00 PM Monday through Friday and from 8:00 AM to 4:00 PM on Saturdays. It is closed on Sundays.
How can I contact Ace Hardware Home Services?
You can contact them by phone at +1 828-414-8521 or email at info.cnl@acehardwarehomeservicescorp.com.
Where is Ace Hardware Home Services located?
They are located at 1204 1st St W, Conover, NC 28613, USA.
What payment options are accepted at Ace Hardware Home Services?
They accept American Express, checks, financing options, and Mastercard.
Does Ace Hardware Home Services have an online presence where I can learn more about their company?
Yes, you can visit their website at https://www.acehardwarehomeservices.com/offices/hickory-and-denver-hvac or follow their Facebook page at https://www.facebook.com/189077337793240.
How can I schedule a service appointment with Ace Hardware Home Services?
You can book a service appointment online at https://www.acehardwarehomeservices.com/offices/hickory-and-denver-hvac/book-service.
What are some nearby places I can visit before or after my appointment at Ace Hardware Home Services?
Nearby you can visit Dollar General for discount shopping or explore Refined Roost Mercantile, a thrift and vintage store, for unique finds.
Are there furniture stores close to Ace Hardware Home Services where I can shop?
Yes, nearby furniture stores include Leathercraft, Discount Bedding and Furniture, Preferred Furniture Components, and Vanguard Furniture Co Inc.
Is there any HVAC service provider near Ace Hardware Home Services I should know about?
Yes, Canella Heating and Air Conditioning, Inc. is a nearby HVAC service provider, which is the previous name for Ace Home Services.