Mad City Windows & Baths of Raleigh

Reviews

• GB

  Genie Byrd

  1 day ago
  1.0
  I was quoted a price and my monthly payment for a bathroom remodel, but when I signed the contract it was 3k higher than quoted, and error on my part for not completely reading the contract, but was taking the word of .y sales rep. I requested that my contract be voided because of this, a company spokesperson said they would send a representative to my house on March 21 2026 at 2:00 pm to sign the release of contract but the rep never showed up for me to sign. I had also text my sales person several times regarding this, but he never returned my text. I also emailed the company in Raleigh with no response except to setup a date for someone to come to my house to sign the release, which as I stated above no one showed up. I feel I was taken advantage of with their underhanded way of jacking up my quote. G. Byrd
• KW

  Katie Webb

  3 days ago
  5.0
  We had a fiberglass corner shower stall replaced with a beautiful, sturdy acrylic one. Our installer, Mark, worked long and hard in a very small space and we really appreciate him. Thanks Mark! This is our first experience with Mad City and we would definitely recommend them. They check and double check their work and the company guarantees 💯%. Also, they left the shower and surrounding area clean when they left. 👍
• CC

  Chuck Carter

  6 days ago
  5.0
  We recently had our new kitchen cabinets installed by Mad City, and the entire experience was excellent from start to finish. The installation crew was extremely friendly and professional, making us feel comfortable throughout the process. They worked efficiently and kept disruption to a minimum, which we really appreciated while continuing our daily routine at home. Communication was great as well. Any questions we had were answered quickly, and the team was very responsive and accommodating. The crew was consistently polite and respectful of our home, and they took the time to clean up thoroughly at the end of each day. When the project was finished, everything was neat, tidy, and ready for us to enjoy. We also appreciated that any small issues identified after the initial installation were addressed swiftly and professionally. The team responded promptly and made sure everything was corrected to our satisfaction. The quality of the work and the professionalism of the crew truly stood out. We are very pleased with our new kitchen cabinets and would gladly recommend Mad City to anyone looking for a smooth, well managed installation experience.
• DD

  David

  Mar 14, 2026
  5.0
  I had four larger bathroom remodelers quote my bathtub to shower conversion. It was only Mad City that gave me exactly what I wanted at the exact price I wanted. A big shout out to John the salesman. Very polite, professional, knowledgeable, and friendly. No pressure at all, just genuinely interested in customer satisfaction. I would say the very same things about the installer. Daniel arrived on time and got right to work. The demo work is messy of course but the entire job was cleaned up when he left. And he did an outstanding job! I am very pleased to see our new shower - it looks amazing! My wife was not happy to spend that money. But when she saw the final result she loved it. Most importantly the kids love it and are so glad the tub is gone. It’s hard to find home improvement companies where you can let your guard down and trust that you’re getting quality workmanship. Mad City is definitely one of those companies. If I ever need more remodeling I’ll be calling Mad City.
• DW

  Dana Wood-Martin

  Mar 11, 2026
  1.0
  I sadly asked for a quote after I ignored the numerous reports on social media and review sites that highlight harassing sales approaches, constant and demanding calls, etc. I have asked this company to stop calling me and they continue to call 10-12 times a day. I will never use them! I am contacting an attorney for harassment though.

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