Elevate your home with Home Genius Exteriors, setting the standard in Charlotte by offering full-service solutions for roofing, siding, windows, doors, gutters and insulation. We support our veterans and communities by supporting local and national charitable organizations through our Home Genius Cares initiative. With an Owens Corning® Platinum Preferred designation, we also offer flexible payment options, industry leading warranties and a wide range of premium products tailored for your home. It’s time for a different experience, entrust your next home project to a genius and schedule your free inspection today!
Customer feedback highlighted inconsistent communication, with some praising project managers for their responsiveness while others reported poor communication and lack of follow-up.
Quality of Work
Mixed reviews on the quality of work; many customers were satisfied with the final results, while others reported issues such as incomplete jobs and poor cleanup.
Professionalism
Several reviews praised the professionalism and friendliness of the crews and project managers, although there were complaints about harassment from sales representatives.
Timeliness
Many customers appreciated the timely completion of projects, while some expressed frustration over delays and scheduling issues.
Customer Service
While some customers had positive experiences with customer service, others reported dissatisfaction with the handling of complaints and follow-up on issues.
MM
Miranda McKinney
5 days ago
5.0
Great roofing experience with Steve O. and his crew. He professionally completed the work. During the final inspection, Steve noticed a hole in a window screen and patio furniture cover from removing the old roof. He personally followed up with me to fix the screen and ensure I was compensated for the torn patio cover. I'm so glad Steve was the PM for my new roof. Steve is the best!!!!
SS
stephanie sample
Feb 19, 2026
5.0
Home Genius installed gutter guards to our home. Our project manager, Justin Davis, was professional, knowledgeable, available for any questions we had, and he completed a walkthrough at the completion of the project. The work crew , Anthony and others, were also knowledgeable and completed the job in a timely manner. I would recommend this company.
MP
Myra Pellish
Feb 17, 2026
5.0
Salesperson was very thorough, the crew was very careful and safety compliance with debris, cleaned up very well after was complete, pleasant to deal with, my project manager Justin kept in touch with me and answered all questions and got all the photos sent to me. Justin was very pleasant and manner able, worked around my schedule to make sure I was satisfied with the work.
AZ
Andrea Zwilling
Feb 17, 2026
1.0
They said to be free for up to 90 minutes for the inspection… he was here for over 4 hours and tried to pressure me into getting a brand new roof (he never went on my roof they used satellite footage of it that he wouldn’t show me) instead of just repairing one spot that had an issue. He got angry that I wouldn’t agree while he was there to work with them and that I needed to talk to my husband and other companies first. I then said to send me the quotes and the pictures. Never got anything from him and then a week later their customer advocate manager contacted me and could care less about my concerns and just said to reach out when I’m ready to work with them. I have since had my roof thoroughly inspected just to be safe and they said it has another up to 20 years on it and there’s nothing wrong with it. So home genius exteriors lies, overstays their welcome by several hours, and tries to pressure you into signing something even after you said you can’t make a decision yet. Do not go with this company!
SC
Sherry Cochran
Feb 2, 2026
1.0
This was not a good experience and now we're experiencing buyers remorse. This project is over 35K for us. The communication was awful. We were told the project will take 4 days from the time the materials was delivered 11/14 - Jan 08. The project was delayed several times as we kept being told that the crew got obtained by ICE. However, it was the same initial crew when they finally started. Our house was never wrapped when built. The crew started off wrapping we believed correctly until it came to the back of the house. They began using ripped pieces and slapped up like a puzzle. We were told that the crew chief was an expert in installing vinyl siding not Hardie Board ??? Issues just went on and on. At the end I signed the contract because we only needed cosmetic finishes now. And boy this was still a mistake.
This is the front of my house. The paint bubbled up in areas because they painted in the rain. The previous white paint is showing through. Additional trimming needed in the front to hide the sloppy silicon. Was told they'll be back out to correct and paint. Well paint was left like we're supposed to do it ourselves? The pallet was also left in the driveway till Jan 7th. I've just been sick not knowing what to do. We're looking into obtaining an inspector to confirm proper wrapping, leaks or moisture etc. We're just so frustrationed with this entire ordeal. And nobody from anywhere in this company has reached out. This is truly sad.
Frequently Asked Questions About Home Genius Exteriors
Are your contractors licensed and insured?
Our team of Genius contractors is fully licensed and insured. We believe in not just meeting, but exceeding industry standards, which is why our company holds the highest level of certifications in the home improvement industry. When you choose Home Genius Exteriors, you can be sure that your home improvement project is in the hands of skilled professionals who are committed to delivering top-notch results, every single time.
What does it mean to be an Owens Corning Platinum Preferred Contractor?
Our Owens Corning Platinum Preferred Contractor certification, an honor reserved for the top 0.03% of contractors in the nation, allows us to offer exclusive platinum lifetime warranties to our roofing customers. The extensive training involved in this certification also ensures that our team has the product knowledge and experience to deliver superior craftsmanship with every installation.
What type of warranties do you offer?
We are proud to offer the most comprehensive warranties in the home improvement industry. Our top certifications, earned from our manufacturing partners through extensive product training, grant our customers access to exclusive warranties that cover both labor and materials. When you work with Home Genius Exteriors, your peace of mind is guaranteed.
Do you offer financing options?
Yes, we’re pleased to offer a range of financing options through our trusted industry partners and reputable financial institutions. Whether you’re looking for flexible payment plans or competitive interest rates, we’ve got you covered.
How long will it take to complete my project?
Every project is different, but our standard of care stays the same. We’ll work with you to schedule the perfect day for installation, arrive promptly, and complete the work within the time allotted on your original quote. Many of our installations are done within one business day!
How long do most roofing systems last?
A properly installed asphalt shingle roof can last around 15-20 years with proper care, while metal roofing can endure for 20-30 years.
How much will a new roof cost?
When it comes to replacing your roof, the cost can vary based on a bunch of factors. Your choice of replacement material—asphalt shingle vs. metal—plays a big role. Plus, the size of your home and its architectural features also come into play when tallying up the bill. Our Home Genius team will work with you to make sure that you get the perfect solution for your home at a cost that you can afford.
How do I know if I need to replace my home’s siding?
If your home has loose or missing siding, warped or cracked siding, signs of pest damage, or color fading – it may be time for a replacement. Keep an eye out for increased energy bills, too, as poor insulation from deteriorating siding can lead to higher heating and cooling costs. If you’re unsure, our experts are happy to perform a free inspection to determine if new siding is right for your home.
How long does siding last?
Vinyl siding generally has a lifespan of 20 years, while fiber cement siding is known for its extended lifespan, often exceeding 50 years when properly installed and maintained.
What are the benefits of new siding?
New siding is more than just a cosmetic upgrade—it’s a smart investment that can lower your energy costs, minimize maintenance headaches, and protect your home from harsh weather and pests for years to come.
Will the siding installation process disrupt my home?
We take great care to protect your home during the siding installation process. Our precise, efficient installations minimize any disruption to your daily life, and our thorough cleanup procedures are triple-checked by your dedicated Genius project manager to ensure that zero debris is left behind. Rest assured, we’re committed to treating your home with the utmost care, just like our own.
How do I know if I need a window replacement?
If you’re feeling drafts near closed windows or noticing rising energy bills, it might be time to consider a window replacement. Visible signs like cracks or condensation between panes also suggest it’s time for an upgrade. If you’re unsure, our team of experts is happy to provide a free inspection to determine if replacement windows are right for you.
What are the main benefits of replacement windows?
Replacement windows are a smart investment for your home’s future. Upgrading to modern, energy-saving windows not only enhances your home’s energy efficiency but also boosts its curb appeal and potentially increases its resale value.
How do replacement windows enhance the energy efficiency of my home?
Equipped with advanced features like insulated glass with Low-E coatings, warm edge spacer technology, and multi-chambered frames, our ProVia replacement windows keep your home comfortable while optimizing energy consumption. Plus, our expert installation ensures a perfect fit to maximize the benefits to your home.
Are replacement windows customizable to fit specific home aesthetics and sizes?
Absolutely! We take pride in ensuring that every replacement window seamlessly blends with your home’s design. Our home remodeling specialists will help you choose from a wide range of styles, colors, and finishes, and our expert install teams will custom-fit them to your space.
How do you ensure replacement windows fit snugly and seal effectively?
When it comes to installing ProVia replacement windows, a perfect fit and seal is our top priority. Our team precisely measures and customizes each window to fit your home’s window frames, and we employ top-quality sealants and insulation materials so your home will remain cozy and energy-efficient for years to come.
What measures are taken to protect my home during the window installation?
We take great care to protect your home during the window installation process. Our seasoned install teams always use drop cloths and protective coverings to safeguard your floors and furnishings from dust and debris. And our extensive training ensures precise installations and thorough cleanup processes which are triple-checked by your Genius project manager. Rest assured, we’re committed to treating your home with the utmost care, just like our own.
Why are seamless gutters better for my home?
Sectional gutters are installed piece-by-piece, and that creates seams where water can leak and leaf matter gets trapped. Seamless gutter systems remove that design flaw, allowing rainfall to pass much easier.
Do I need gutter guards?
While gutter guards are an optional add-on for a gutter system, they are often considered an essential part of the protection of your home by keeping debris away from your gutters. This avoids potential clogging throughout the system, which is the number one cause of water damage and pooling around your foundation and siding. Talk to your dedicated project lead about your home’s unique needs to determine if a gutter guard will be worth the installation.
Are the contractors at Home Genius Exteriors licensed and insured?
Yes, all contractors at Home Genius Exteriors are fully licensed and insured, holding the highest certifications in the home improvement industry to ensure top-quality results.
What does being an Owens Corning Platinum Preferred Contractor mean for customers?
As an Owens Corning Platinum Preferred Contractor, Home Genius Exteriors is among the top 0.03% of contractors nationwide, offering exclusive platinum lifetime warranties and superior craftsmanship backed by extensive training.
What types of warranties are offered by Home Genius Exteriors?
Home Genius Exteriors offers comprehensive warranties covering both labor and materials, thanks to top certifications earned from manufacturing partners after extensive product training.
Does Home Genius Exteriors offer financing options for home improvement projects?
Yes, they provide various financing options through trusted industry partners and financial institutions, including flexible payment plans and competitive interest rates.
How long does a typical roofing or siding project take to complete?
Project durations vary, but Home Genius Exteriors strives to complete many installations within one business day, scheduling conveniently with customers and arriving promptly.
What are the benefits of new siding and replacement windows?
New siding improves energy efficiency, reduces maintenance, and protects your home from weather and pests. Replacement windows enhance energy savings, boost curb appeal, and can increase resale value.
How does Home Genius Exteriors protect your home during installation projects?
They use protective coverings, drop cloths, and conduct thorough cleanups monitored by a dedicated project manager to ensure minimal disruption and zero debris left behind.
What are seamless gutters and why are they recommended?
Seamless gutters lack seams where leaks and clogs can occur, allowing rainfall to flow freely and reducing maintenance compared to sectional gutters.
Which nearby places could be helpful for customers visiting Home Genius Exteriors?
Nearby places like Carolina PRG (employment agency) and American Insurance Marketing Solutions can assist customers with career and insurance needs, while spots such as Sunbelt Rentals offer building supplies relevant to home projects.
Are there nearby professional services that complement Home Genius Exteriors' offerings?
Yes, nearby firms like Partner Engineering North Carolina and The Isaacs Group PC provide engineering and environmental services that can support thorough home assessments and improvements.
What community resources are close to Home Genius Exteriors that customers might find interesting?
Local organizations like A Rood Awakening International and Aviv Fellowships offer community and spiritual support, providing customers opportunities to engage locally before or after home projects.
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