Hall's Flooring

Reviews

• TC

  tiki cottage

  Nov 1, 2025
  2.0
  Sales rep not helpful - Pushed me towards Karastan carpeting (they were running a special at the time) and not helpful in looking for hardwood flooring as I was trying to decide between the two. I told the sales rep what type/style of hardwood flooring I was looking for and he just pointed to the hardwood selections for me to search through. After looking at some of the options on display, I was able to find exactly what looking for by doing a little research in my own. I did not purchase from Hall’s even though they carried the same product.
• PZ

  PJ Zonie

  Aug 26, 2019
  1.0
  Had Hall's Flooring install Karndean vinyl planks in several rooms of my condo (kitchen,entryway, 2-bathrooms). The glue they used is seeping upward, through the seams of the planks, leaving a sticky mess. No help in resolving issue from Hall's Flooring.
• CJ

  Carla Jansen

  Jul 3, 2019
  5.0
  We recently purchased a townhouse in Charlotte and decided to re-carpet the bedrooms. At the recommendation of our real estate agent, we went to Halls Flooring. We found a great piece of carpet that matched the color of the bathroom tiles and complemented the wall paint. I was so excited about the find. Three weeks later the carpet was installed and we moved into our new property the next day. A day or two later, after living with the carpet and seeing it in different light situations, I realized that the carpet seemed to have pink undertones. I still had the original sample so I pulled it out and placed it on the new carpet. The colors looked completely different. I was quite distraught to think that we spent all this money on new carpeting and it wasn’t the right color. Clearly, the dye lot was different. Every time I looked at the carpet all I could see was pink, not the taupe I thought I ordered! I decided to go back to Halls with the original sample and a cutting of the carpet that was installed. When I showed the two samples to our salesman, Dan, he said he would look into it but it would probably take a couple weeks. I was not expecting a good outcome. I assumed that the manufacturer was going to explain it by saying it as a change in the dye lot and I’d have to live with it. After a few weeks Dan called me to say that he received a new cutting from the manufacturer but he felt it looked worse the what had been installed. He said he’d request another sample from the manufacturer. After the second piece came back with no improvement, he recommended that we select something different. Really? Wow! Dan said he just wanted me to be happy. The new carpet has now been installed and I am thrilled with it. I never expected such a positive experience. I am so happy that I shopped at Halls. They are truly committed to customer satisfaction. I highly recommend them for future carpet purchases. Thank you Halls and Dan!!!!
• JD

  Jane Davis

  Oct 30, 2018
  5.0
  Hugh selections of rug. Nice service.