Benjamin Franklin Plumbing of Charlotte

4.8
3913 reviews
Get DirectionsCallWebsite

Business Details

3030 Whitehall Park Dr Suite 2, Charlotte, NC
28273, United States
(704) 703-4220
https://dependaworthyplumbing.com/?utm_source=GBP&utm_medium=organic&utm_campaign=charlotte

About

Emergency PlumbersDrainage ServiceSewer & Drain CleaningWater Heater SalesWater Heater Service
Residential and Commercial Service Plumbing Company offering installation and repair of water heaters, toilets and drains.

Details

  • Requires appointmentAvailable
  • Credit cardAvailable

Location

Benjamin Franklin Plumbing of Charlotte
3030 Whitehall Park Dr Suite 2, Charlotte, NC
28273, United States

Hours

Reviews

4.8
3,913 reviews
5 stars
3,599
4 stars
116
3 stars
20
2 stars
38
1 star
140

What are people saying?

AI-generated from recent customer reviews

Professionalism

Many customers praised the professionalism and knowledge of the technicians, highlighting their courteous and friendly demeanor.

Service Quality

Overall, customers reported high satisfaction with the quality of service provided, with several technicians going above and beyond to resolve issues.

Pricing Concerns

There were multiple complaints regarding high prices and perceived overcharging for services, leading to dissatisfaction among some customers.

Customer Service

While many reviews noted excellent customer service, there were also instances of poor communication and negative experiences with certain staff members.
  • SH
    Scott Higgins
    4 days ago
    5.0
    Adam took as much time as i needed to understand the current system and related issues occurring. His proposed remedies and related pricing were well explained. My overall experience with Adam and Ben Franklin Plumbing has been very positive. Highly recommend these guys.
  • JM
    James Moeller
    6 days ago
    5.0
    Great experiences from Benjamin Franklin Plumbing. The time was short and quick from my telephone call for help to David S. arriving to evaluate trouble and make needed repairs after receiving my approval of the estimated repair cost. When all finished David was thorough and meticulous cleaning up after his work. His years of experience, plus his professionalism, helped us know we were with a good company.
  • CA
    Cornelius Anderson
    Jan 4, 2026
    5.0
    Mr. Adam Wahl, pf Benjamin Franklin Plumbing was extremely helpful in solving my plumbing needs. I feel that he went beyond the scope of his duties to ensure that the service needed was accomplished. I highly recommend him to any one who is in need of plumbing services.
  • IE
    Isha E
    Dec 31, 2025
    5.0
    It was my first time using Benjamin Franklin Plumbing. The service was excellent from start to finish. Leslie received my call for service, she was courteous and made sure she understood the issue. Same day service, in which the technician, Lauren, provided gold star service. She was pleasant, knowledgeable and diligent in locating the issue. Lauren went above and beyond to resolve timely. Highly recommend, thanks!
  • RL
    rick lynch
    Dec 29, 2025
    1.0
    I still haven’t received an itemized bill and the charge of 847.00 for less than an hours work is outrageous after talking the general manager I now understand why there are so many 1star reviews This company charges twice what it should cost They are terrible at customer relations never again!
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Frequently Asked Questions About Benjamin Franklin Plumbing of Charlotte

What types of plumbing services does Benjamin Franklin Plumbing of Charlotte offer?

They offer installation and repair of water heaters, toilets, and drains for both residential and commercial properties.

What are the operating hours for Benjamin Franklin Plumbing of Charlotte?

They are open 24 hours a day, 7 days a week.