Business Details
About
Air Conditioning ContractorHeating ContractorElectrician
Trusted services for HVAC and Electrical
Location
Acosta Heating, Cooling, & Electrical
3915 Stuart Andrew Blvd, Charlotte, NC
28217, United States
Hours
Reviews
4.7
2,211 reviews
5 stars
1,978
4 stars
86
3 stars29
2 stars15
1 star
103
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Several customers reported poor communication regarding scheduling and service updates, leading to frustration and confusion.
Service Quality
While many technicians received praise for their professionalism and knowledge, there were notable complaints about inconsistent service quality and misdiagnoses.
Customer Service
Mixed reviews on customer service; some praised the helpfulness of staff like Jasmine, while others experienced long wait times and unresponsive communication.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing overcharges and high diagnostic fees compared to competitors.
Positive Technician Feedback
Many technicians, particularly Jay, Shane, and Daniel, were frequently highlighted for their friendly demeanor, thoroughness, and ability to explain technical issues clearly.
- LLLas Vegas Golden Deals LLC5 days ago5.0Jay and Shane professional and courtious! Emergency and they responded quickly! Peace of mind! As the job was being done, we were kept informed. Knowledge base and experience were evident! Represented Acosta very well. Will recommend to neighbors and friends. Be proud of this team! They seem to us to o be the best! They are our "go to" electricians!
- SNStefanie NunneryNov 12, 20255.0Jay came out to replace our smoke detectors for us in our home. He was extremely friendly and answered all of my ( probably annoying haha ) questions. He explained everything I needed to know about when they would need to be replaced again, how I could go about testing and muting them when needed, and provided valuable insight on all of the options out there as it relates to brands and types of smoke detectors. This was my first experience with both Acosta and Jay, and the work was completed too my expectations in a timely manner. I will definitely use them for other electrical needs in the future. Thanks, Jay!
- JOJudith OshoNov 12, 20255.0Shane and Jay installed our ceiling fan,which required a14foot ladder. They took great care while working in my home maneuvering the ladder and installing the fan. They were quick and neat in their work. Before they left they explained how to use the remote and made sure I had the instructions and spare parts. Will recommend Acosta to family and friends.
- JGJordan GoddardNov 7, 20255.0Our technician, Carvel, was fantastic—super helpful and got our unit back online quickly. His partner (didn’t catch his name) was also friendly and personable. The only thing I’d suggest is to check their website for available coupons before your service; we would’ve loved to apply one if we’d known. Carvel even tried to get our call-out fee rolled into the tune-up, but his managers couldn’t approve it. It would’ve been nice if someone had mentioned the coupon option, though!
- RJRodney JonesOct 29, 20251.0Awful communication. Service tech likes to rip ducts apart and tell you the duct was already down. I inspect my house monthly. They tried to upcharge me on a boot that had to be custom made after I was given a full price, all because the tech didnt want to go back and get the measurements. The day of repair came and he couldn’t get the part, so they said it would be more to repair, I fought it and did not get uncharged. Next visit they send me a message the tech was 15 minutes away, I had no idea he was even coming that day as no one had arranged an appointment with me. Today I’m still waiting at 6:30pm for a 4:30 appointment that I have already paid 40% for upfront. And I had to call to see if they were even coming as they still didn’t schedule with me. They informed me when I called they were coming out today. They have horrible scheduling. Horrible communication. And take pride in making a living off their $105 diagnostic fees. Do business elsewhere.
Frequently Asked Questions About Acosta Heating, Cooling, & Electrical
What services does Acosta Heating, Cooling, & Electrical provide?
Acosta Heating, Cooling, & Electrical offers trusted HVAC and electrical services.
Where is Acosta Heating, Cooling, & Electrical located?
The business is located at 3915 Stuart Andrew Blvd, Charlotte, NC 28217, USA.
What are the operating hours of Acosta Heating, Cooling, & Electrical?
They are open every day from 7:00 AM to 9:00 PM.
How can I contact Acosta Heating, Cooling, & Electrical?
You can call them at +1 704-275-3903 or email service@acostainc.com.
What payment options are accepted by Acosta Heating, Cooling, & Electrical?
They accept American Express, Cash, Check, Contactless Payment, Discover, Financing, Invoice, Mastercard, and Visa.
When was Acosta Heating, Cooling, & Electrical established?
The business was established in 1972.
Does Acosta Heating, Cooling, & Electrical have an online presence?
Yes, you can visit their website at http://acostainc.com and find them on Facebook and Instagram (@acostaheatingcoolingclt).
Are there any notable nearby places to Acosta Heating, Cooling, & Electrical?
Nearby places include Transport Graphics (an art gallery), Duncan-Parnell - Headquarters (medical supply), and Ryder Truck Rental (gas station and truck rentals).
How can nearby places like Ryder Truck Rental help when visiting Acosta Heating, Cooling, & Electrical?
If you're renting a truck from Ryder Truck Rental, located nearby, it can make transporting HVAC or electrical equipment to or from Acosta Heating, Cooling, & Electrical more convenient.
What local attractions are near Acosta Heating, Cooling, & Electrical for customers to visit?
Customers might visit Transport Graphics, a nearby art gallery, or the Salvation Army of Greater Charlotte community services close by before or after their appointment.