Benjamin Franklin Plumbing of Charlotte

Reviews

• JB

  John Bankey

  4 days ago
  5.0
  Technician arrived on time, kept me very much informed, cleaned up his mess up upon completion and completed an excellent repair
• SB

  Scott Boswell

  Apr 20, 2026
  1.0
  Way over priced. Sat in his truck for 30 mins to write up an estimate to flush tankless heater for $1,700. Getting it done by Brothers for less than $400
• BB

  Bill

  Apr 14, 2026
  4.0
  Good company with good techs. Not exactly "emergencies are us". Member or not doesn't matter. They do good work and I trust that and they also do the delay and deflect dance inside. They got the AM appointment done even though arrived late afternoon and took till 9pm. Techs stayed till complete so that's the 4 star rating. Waited a week for inspection to find out it was never scheduled. I would still recommend them for the work their outside staff does.
• MR

  Mary Anne R

  Apr 7, 2026
  1.0
  Dont call if you need water in a hurry. Called on 3/23 about water heater and waited 10 HOURS for a tech! Replaced hose and said water heater in good shape. BUT yesterday the water heater poured out water under the house (around 3pm or so) They came and said today a.m. water heater install. No explanation as to why water heater was good condition (per their tech)on 3/23 and not on 4/6. Here we are today at 1130am still no water heater, no tech and now they say no permit yet. Now saying they are hoping we get water today. So if you want water in a hurry... just a follow up to comment about permit...WE called County and then WE called Benjamin Franklin and let them know permit had been approved. Benjamin Franklin did not stay on top of it.
• BB

  Brian Beck

  Mar 31, 2026
  4.0
  Very quick to respond. I could have had a Serbia tech at my home with an hour , if needed. When they arrive for the appointment, everything was on the truck the tech needed to fix my two issues. Happy with the service as I no longer have a dripping shower or faucet. My only negative was the end cost. It seemed high to me but this is the first experience with a plumber I have ever needed in my 61 years. I would recommend this company based on the convenience.

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