Michael & Son Services Wilmington

Reviews

• MM

  Melinda Miller

  4 days ago
  2.0
  DO NOT USE MICHAEL & SONS UNLESS YOU CAN BE PRESENT. This job was at rental property. I was not present, tenants were there, I was in contact with the technician over the phone. The technician was very good about communicating to me over the phone what the problem was and what he was doing to fix it. This was a lot to take in over the phone but he assured me he would provide written documentation as well as pictures and I approved the job. But once the job was completed and my bill paid all I got was “provide and install standard tamper resistant receptacle “. No pictures, none of the instructions he allegedly gave the tenants were supplied to me. His explanation hardly justified the cost of the job
• MP

  michael pinson

  5 days ago
  5.0
  I had Jay and Mitch come to check out faulty outlets and a breaker. They immediately diagnosed the issue, explained the problems behind it, explained their fix and executed perfectly for a very reasonable price. Such nice guys. Zero regrets
• KA

  Kristin Amis

  Feb 23, 2026
  1.0
  Technician came for an annual inspection. The unit had no problems but was told we needed a $1,000 part or a new system. I had a second opinion and had it tuned up for $106. I am canceling all contracts with Michael & Sons.
• RS

  Rachel Sandler

  Feb 20, 2026
  2.0
  I used to have M&S as my go-to contractor for HVAC and plumbing issues but not anymore. The last couple of times I have run into everything being a giant sales pitch for their subscription service. The final straw for me is the pricing. I asked about a sink drain plug that I was installing that would not stop leaking. Tech said it would be $275 for him to just take a look plus additional costs for the installation. It just needed more plumber’s putty. I have had HVAC issues for the last year or so after an electrical surge from a lightening strike. First tech told me to change out my Nest thermostat to an Ecobee as the thermostat was exacerbating the issues. A year later, that same tech told me the Ecobee thermostat is an issue and to change my heat pump settings to well beyond anything considered industry standard. Yesterday, I was quoted $1400 and a five day waiting period for a fan unit. I called Tony Franks and, two hours and $500 later, my HVAC was back up and running. They told me the Ecobee was just fine and not to change my settings unless I wanted higher heating costs and more service visits. Unless you like setting money on fire, find a different contractor.
• EK

  Ethan Kosem

  Feb 11, 2026
  5.0
  Brandon is the man! I had a late night plumbing issue that needed to be resolved ASAP. After a full day of work, Brandon had just gotten home and taken off his boots when he received my urgent call. He strapped back up and drove 45+ minutes to get to my house at 12:30 in the morning. He is knowledgable, friendly, and eager to thoroughly fix any plumbing issues and concerns. He truly saved the day/week. My wife and kids woke up in the morning with running water, no leaks, and no idea anything was ever wrong. I would 10/10 recommend Brandon to friends and family. He is genuine and looks out for your best interest.

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