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ElectricianGenerator ShopGenerator Service & Repair
Protect your home from the risks caused by sudden power outages with a generator from Generac, the industry leader, installed by the experts at Carolina Power & Generators. In the event of a power failure, these reliable systems automatically start up, supplying electricity to your home until the local power utility restores service. Permanent installation of a standby generator is not a do-it-yourself project. Carolina Power & Generators has factory-trained technicians who meet Generac's high standards for service and customer satisfaction. Our service professionals meet warranty conditions, ensure safe and proper operation, and are always here to provide Emergency Assistance, 7 days a week. We dispatch technicians quickly, and our team is equipped to resolve most repairs right then and there.
Location
Hours
Reviews
4.9
259 reviews
5 stars
252
4 stars
4
3 stars0
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the technicians for their professionalism, knowledge, and thoroughness in servicing generators.
Promptness
Many reviews highlighted the quick response times and prompt service provided by the company, often addressing issues on the same day.
Communication
While most customers appreciated the communication from technicians, some suggested improvements in scheduling and follow-up from the office staff.
Customer Satisfaction
Overall, customers expressed high satisfaction with the service, recommending the company for its reliability and quality of work.
Professionalism
Technicians were frequently described as courteous, friendly, and willing to explain the work being done, contributing to a positive customer experience.
- JTJohn Allan TallantOct 17, 20255.0Provided assessment and annual service on a General generator very knowledge and took the time to answer all our questions.
- TTTrishie33Aug 26, 20255.0Excellent service.
- ZTZach TaylorJul 8, 20255.0great service and quality
- DWDale WymanJul 1, 20255.0We are extremely fortunate to have Andy @ Carolina Power & Generator service our generator and transfer switch. Andy always gives more than 100% effort each and every time he works on our equipment, today was no exception. Communication with the main office to schedule work and follow up could be better but overall we have been satisfied.
- KLKevin LJun 25, 20255.0I was on the list with other companies and was rescheduled the day of my appointment. I called Carolina Air and was given a same day appointment. The technition responded within the hour! In 20 min, the problem was found and the culprit part was replaced. Back in business, baby! Drexel, or his Superhero name - "Drex" is knowledgeable, courteous, focused, and friendly. 5 stars! Thank you, Drex!
Frequently Asked Questions About Carolina Power & Generators
What types of generators does Carolina Power & Generators specialize in?
They specialize in Generac generators, including whole house and portable home backup power generators.
Do Carolina Power & Generators offer installation services for their generators?
Yes, they provide factory-trained technician installation ensuring safe and proper operation of standby generators.
What should I do if my generator needs emergency repair?
Carolina Power & Generators offers emergency assistance 7 days a week with quick dispatch to resolve most repairs on-site.
What are the business hours for Carolina Power & Generators?
They are open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
How can I contact Carolina Power & Generators?
You can reach them by phone at +1 910-585-4883 or email at info@generacnc.com.
Where is Carolina Power & Generators located?
They are located at 420 Hwy 15 #501, Carthage, NC 28327, USA.
Are there any local farms or farmer's markets near Carolina Power & Generators?
Yes, nearby options include Johnson Family Produce and General Store, Slow Farm, White Hill Farms, and White Hill Farms Strawberries & Produce.
Is there a restaurant close to Carolina Power & Generators where I can eat?
Cracker Barrel Old Country Store, a southern restaurant, is located nearby and is a good option for dining.
Can I visit a farm near Carolina Power & Generators if I want to learn more about urban farming?
Yes, Slow Farm near Carolina Power & Generators is an urban farm and livestock breeder you can visit.
How can nearby grocery stores help if I am visiting Carolina Power & Generators?
Johnson Family Produce and General Store, a grocery store and supermarket nearby, can be convenient for picking up fresh produce or essentials before or after your visit.