Barber Heating & Air

4.9
1701 reviews

About

HVAC Contractor
Barber Heating & Air Refrigeration started out in 1988. Presently we have both full time and part time employees. Barber Heating & Air Refrigeration does installations for commercial and residential properties, as well as servicing everything we sale. We also install and service commercial refrigeration equipment. Ex: walk -in coolers, freezers, and ice machines in the restaurant industry.

Location

Barber Heating & Air
1620 W Webb Ave, Burlington, NC
27217, United States

Hours

Reviews

4.9
1,701 reviews
5 stars
1,626
4 stars
34
3 stars
7
2 stars
13
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and professional demeanor of the technicians, highlighting their thorough explanations and willingness to help.

Response Time

Many reviews noted the quick response times for service calls, often with technicians arriving sooner than expected.

Technical Expertise

Technicians were frequently described as knowledgeable and skilled, effectively diagnosing and resolving HVAC issues.

Communication

While most interactions were positive, some customers expressed concerns about communication regarding service updates and pricing.

Overall Satisfaction

The majority of customers expressed high satisfaction with the service provided, recommending Barber Heating & Air for HVAC needs.
  • VE
    Vondelle Evans
    Dec 26, 2025
    5.0
    On Christmas day of all days, my air-conditioning unit upstairs went out. I called Barber’s Heating & Air at 5:09 PM, I received a call back within an hour, and the technician was here within two hours. His customer service skills were fantastic, took him less than an hour to resolve my problem and the price was great. I would definitely recommend Barber’s Heating & Air.
  • HA
    Hailey Allen
    Dec 26, 2025
    5.0
    Ronnie was the best technician I’ve had in a long time! Will definitely be coming back to this company because they didn’t jerk me around or have an extremely long wait list. I needed a new control panel since my heat was only half working and it was because the control panel. He took pictures and videos of the problem, showed me and presented options for me. A control panel is of course expensive but we also bundled it with their maintenance deal which is a great deal for us. After Ronnie diagnosed the problem, we figured out what part I need, he drove across town and was back quickly with it. (Unlike another local company who would have taken days to get back to us with a part.)
  • KT
    Kenneth T
    Dec 22, 2025
    5.0
    Small business, We had Cody Robeson come out to look at our alternative air chocolate cooler. From calling and setting the appointment to how quickly he fixed the issue everything was fantastic. My wife hates dealing with contractors, but she was raving how much of breath a fresh air Cody was. 100% recommendation.
  • JW
    Jeremy Wall
    Dec 19, 2025
    5.0
    We needed a minor repair, malfunctioning thermostat and such, that left our house freezing. The technician was able to get out to is far earlier than initially expected (9 am vs after 12 pm). He was professional and a very calm personality. He learned what the problems were, went right to fixing everything, and checked in with me about a couple of other upkeep items that are important for homeowners. He took care of those too. I'm talking with him, I also learned from him that he was a brother in Christ. It's always encouraging when brothers and sisters represent us well.
  • JB
    Jerry Royster (BoBo)
    Dec 17, 2025
    2.0
    I had a rather unpleasant experience with Barber Heating & Air. System was diagnosed on 09 Dec, 25 and parts were finally installed on 16 Dec, 25. My point is periodically there should been some updates in between, as cold as it was during these times. Finally service was restored and working fine. The answering service never had any information to share, which probably was to be expected. No criticism just points of view. Military discount $25.00 really. Not even worth it, but grateful just the same. Everywhere else, atleast 10% was offered for Veterans. In the end, you ask about the price paid, if the customer was really your priority, as your TV commercial indicate, then you'd consider the hardship of the customer with your delay in parts ordering. Thank you

Frequently Asked Questions About Barber Heating & Air

What services does Barber Heating & Air provide?

Barber Heating & Air offers installation and servicing for HVAC systems in both commercial and residential properties, including commercial refrigeration equipment like walk-in coolers, freezers, and ice machines.

Where is Barber Heating & Air located?

Barber Heating & Air is located at 1620 W Webb Ave, Burlington, NC 27217, USA.