Barber Heating & Air

Reviews

• BW

  Bill Walker

  3 days ago
  5.0
  Cody knows his HVAC systems and found an old issue that I knew about the original installers did not repair the right way. He saw it, checked it and repaired it. A screw in a gas control unit was stripped and leaking gas and the original installers put a tube on it and caulked the tube. It was under warranty and now it is not. Thank you for replacing the defective part even though it was expensive. I have the part and will be sending it to the manufacturer . He also made a couple recommendations that were logical and we agreed it was the best thing to do. Thank you
• PR

  Polly Russell

  5 days ago
  5.0
  This was my first maintenance service with Barber Heating & Air. Jahn was super thorough in servicing and taking pictures of the insides of the unit. He also did an excellent job of explaining what was shown in the pictures. Jahn is very knowledgeable, pleasant, and easy to work with. I am very pleased with the service received. Great job, Jahn!!!
• AU

  Adan Urdaneta

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Service from Kris Young Kris Young from Barber Heating & Air was excellent. He came out to complete maintenance on all of my systems and was extremely thorough throughout the entire process. He took plenty of pictures, explained everything clearly, and made sure I understood the condition of each unit. Five stars all around — Kris was great. Highly recommend!
• MH

  Marc Hunter

  Nov 4, 2025
  5.0
  We recently had Barber heating and Air come and do a tune-up in July, when they found the heat exchanger had holes burned through. They ordered the part, found out that it was under warranty and quoted me a price for labor for replacement. They ordered the part and it was on back order for at least 2 months, I checked periodically with them and they were trying their best to get it in sooner but the manufacturer didn't have it. Every time I called they were exceptionally nice and cooperative and every time the service technician s have come out to my house over the last 10 years but nothing but good service. So if anybody needs a good, honest and courteous AC company to work with Barber heating and Air is a good choice.
• HC

  Heather Carter

  Oct 14, 2025
  3.0
  Edit: The owner contacted us, sent a senior technician to inspect the unit, and confirmed it's in working order. We'll continue maintenance and hope for no further issues. I plan to update the review positively if all goes well. We did not have a pleasant experience. We had our house built and Barber installed our upstairs and downstairs units for the built. They installed in 2023. We have lived in this house for less than 3 years. They have been out to service the units at least 9 times for problems. The last time was upsetting. I was in tears because I thought our house was going to burn down. First I want to say the last technician we had was fantastic, very knowledgeable, and friendly. The call center is the same. Friendly and they seem to really care about your concerns. But this last issue scared us and they wanted to charge us for quality checking the work they did. This first issue was a flashing light, but unit would not work. The drain was clogged and the tech cleared it and we updated our float switches for both units. We decided that we needed to be on a maintenance plan because they had to keep coming out for issues and we wanted to extend the life of our units. The tech went ahead and serviced the upstairs unit so the maintenance plan will be at the same time for both units. I'm glad he did, because he found that the contactor for the heat strips was sparking and had burned the contactor. It was melted and he said it could be because the screw was loose and arcing it. He advised to replace it, so we agreed. All in all $1200. So within a few days after that fix, the fire alarm goes off. The one that is less than a foot from the the attic space where the contactor on the unit was replaced. We called because we were sure that it was related. They said they would charge us to come out and look to quality control and make sure the contactor isn't catching fire again. If it was their fault they would not charge us, but if it wasn't their problem they would. We said maybe it was just a coincidence, maybe dusted stirred up, and so we told them not to come out. We replaced all the batteries in our fire and carbon monoxide alarms, hoping that was the issue. All seemed fine until that evening it started going off again, so we called them, and it's after hours so of course it's going to be more expensive. The call center said that they will forward this over to dispatch and they will call us. A while later I called the call center again because we haven't heard anything, and I explained that turning the AC unit on (dropping it 2 degrees to trigger it to start for cooling) the fire alarm went off. Clearly this was the unit right? They still said it would be a charge and that they do not do good faith service, and service industries do not do that. We just paid $1200 less than a week ago for the last issues. All we asked was them to have a senior member come by and look at it because clearly there was something going on with the unit they installed. I understand they have to pay their techs for time, all my family works various service jobs, I get it. But I have never had a service industry say we will charge you to check up on the work we repaired a few days ago that is still causing issues. We are not talking months after the repair...we are talking days, but they still wanted to charge us. How many of their techs went to that attic unit in the two years we have lived in this home to see that the contactor was melted and screws were loose? They installed the units, so why are we paying for them to constantly put band-aids on the units that are clearly faulty and were not quality controlled when installed. In my experience and opinion, I would not recommend them this time. The last home we had with their units were fine, these units they installed in our current home has us very concerned. I wish they would replace these units and take pride in their quality control.

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