Technicians consistently demonstrated professionalism, courtesy, and knowledge, leading to high customer satisfaction.
Communication
Customers appreciated the clear communication throughout the service process, with technicians explaining issues and solutions effectively.
Service Quality
The quality of work performed was frequently praised, with many customers noting thoroughness and attention to detail.
Timeliness
Most reviews highlighted punctuality, with technicians arriving on time and completing jobs efficiently.
Pricing Concerns
Some customers expressed concerns about high service costs, feeling that prices were not always justified.
SC
Susan Cooper
Jan 2, 2026
5.0
Ian K. had the knowledge to quickly diagnose and fix our heat pump when the part arrived. He was very friendly as well.
GB
Gage Beam
Dec 30, 2025
5.0
Nick was excellent and did great work! I’m very happy to have gone with Ward. Everyone was kind and helpful from the receptionists to the technicians that did the service.
BS
Bill Schaffner
Dec 30, 2025
5.0
Timely, professional visit by Dwayne. Was very thorough, sharing details of the process, providing pictures of each step and asking of any additional needs existed.
MR
Mike Ralph
Dec 27, 2025
5.0
Allen and Andrew came early on a Saturday. Super nice guys got the water heater replaced and were helpful with additional knowledge. Thanks guys!
JK
JOHN KETCHUM
Dec 24, 2025
5.0
Two guys came out here and did a wonderful job. Very respectful. Went above and beyond. The office was equally as friendly and helpful. Thank you! We love to keep our money here in town
Frequently Asked Questions About Ward Plumbing, Heating & Air (AVL)
What services does Ward Plumbing, Heating & Air (AVL) provide?
Ward Plumbing, Heating & Air (AVL) offers plumbing, heating, air conditioning, air quality consulting, water heater service, and emergency plumber services.
Where is Ward Plumbing, Heating & Air (AVL) located?
The business is located at 48 Grove St Suite A, Asheville, NC, 28801, United States.
What are the operating hours of Ward Plumbing, Heating & Air (AVL)?
Ward Plumbing, Heating & Air (AVL) operates 24 hours a day, 7 days a week.
How can I contact Ward Plumbing, Heating & Air (AVL) for service inquiries?
You can contact them by phone at +1 828-589-2734 or by email at service@wardph.com.
Since when has Ward Plumbing, Heating & Air (AVL) been in business?
Ward Plumbing, Heating & Air (AVL) has been established since 1977.
Which postal codes does Ward Plumbing, Heating & Air (AVL) serve in the Asheville area?
They serve multiple postal codes including 28704, 28715, 28804, 28701, 28801, 28806, 28748, and 28803 in the Asheville region.
Is there a website where I can learn more about the areas Ward Plumbing services?
Yes, you can visit their service area page at https://www.wardph.com/areas-we-serve/asheville/ for more information.
What nearby real estate agencies can I visit if I'm interested in local property while getting HVAC services?
Near Ward Plumbing, you can find several real estate agencies including Abri Realty Group, Troy Flack Group, Jordan Lockaby | Bloom Realty, and Leslie Taylor Realtor-Keller Williams Professionals among others.
Are there any parks or recreational spots near Ward Plumbing that I can visit before or after my appointment?
Yes, Biltmore Park is a nearby location where you can enjoy shopping and outdoor activities before or after your visit to Ward Plumbing.
Are there fitness or community centers near Ward Plumbing, Heating & Air (AVL) that customers might find useful?
The YMCA is close by, offering sports and fitness instruction, gym facilities, and even a men's clothing store for your convenience.