ServiceMaster of Fredericton

Reviews

• CM

  Chantal Murchie

  Dec 28, 2025
  4.0
  After posting my initial review, the owner of ServiceMaster personally reached out to me to discuss my experience and the service provided by his team. He took the time to listen, acknowledged things had gone wrong, and personally met me to refund the assessment fee since a quote was never provided. While the initial communication and follow-through were disappointing, I truly appreciate how the situation was handled once it reached the owner’s attention. His willingness to take responsibility and make things right speaks to his commitment to customer service. Because of the owner’s actions and professionalism, I am updating my review to reflect this positive resolution. Thank you for addressing the issue promptly and fairly. ~~~~~~~~~~~~~~~ I am very disappointed with the service I received from ServiceMaster. On November 12, I contacted them regarding water damage to our ceiling. The water had already been cleaned up, a hole had been cut, and a fan was drying the drywall. We were looking for an assessment and a quote for repairs. We were advised of the assessment fee and told it would be deducted from the repair cost if they completed the work, which we agreed to. A representative attended our home on November 14 and used a moisture meter in several places on the ceiling. We were told we would receive a quote the following Monday. That Monday evening, we received a call apologizing for the delay and were told the quote would come on Tuesday. It never did. By November 25, after hearing nothing, I contacted ServiceMaster and was transferred to someone in charge, who said they would look into it and get back to me. No one followed up. I contacted them again on December 2 and spoke with two different people, both of whom again said they would look into the issue and get back to me. That also never happened. Ultimately, I never received a quote or any follow-up despite multiple attempts on my part. With Christmas approaching, I had no choice but to find another contractor to complete the repairs. I paid for an assessment that did not result in a quote or any actionable service. Based on my experience, I found the communication and follow-through to be extremely lacking.
• JJ

  Jared

  Dec 24, 2025
  5.0
  Just want to say thank you to SM, including Jeff, Mark, and Dylan. And the lady at the reception (don't know her name)! I made a lot of calls and she was always nice.
• DT

  Diane Tower

  Dec 17, 2025
  5.0
  I have recently dealt with ServiceMaster and i could not be happier with the excellent service. Crystal was phenomenal to deal with, caring, knowledgeable, and very quick to act on what was required. I could not have gotten through it without her. Excellent Service!
• WV

  William VanBuskirk

  Dec 15, 2025
  5.0
  Johathan Curtis and His co-worker John showed up right on time to clean our stair carpets , and some furniture . Every thing was completed in a timely manner with great results , even with a power outage that occurred during their visit . It was great that all the cleaning equipment runs from their van and independent of electricity in the house . Great job ! Thanks
• KE

  Ken Eagle

  Dec 8, 2025
  5.0
  We needed our ducts cleaned so called around and found that ServiceMaster provides that service. Wanting to compare between companies they let us speak to their technician, Jonathan Curtis who explained what was done and how. ServiceMaster had the best price so we set up an appointment. Jonathan along with his associate, Cameron showed up right on time. They performed their task thoroughly and efficiently and were professional while being friendly and personable. Nice job men!

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