Business Details
About
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Details
- Requires appointmentNot available
- Credit cardAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Benjamin Franklin Plumbing Billings
5528 Holiday Ave, Billings, MT
59101, United States
Hours
Reviews
4.7
608 reviews
5 stars
529
4 stars
30
3 stars8
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the technicians for their professionalism, knowledge, and efficiency in resolving plumbing issues.
Communication
Several reviews highlighted the prompt communication and scheduling, although some customers experienced issues with appointment confirmations and follow-ups.
Pricing Concerns
There were mixed reviews regarding pricing, with some customers feeling charges were excessive, particularly for service fees and travel costs.
Customer Experience
Overall, customers appreciated the friendly demeanor of the staff, but some expressed dissatisfaction with unresolved issues and follow-up service.
Timeliness
While many reviews noted quick response times, there were instances of delays and missed appointments that frustrated some customers.
- KBKyle Brucker3 days ago5.0Scott was extremely friendly, prompt, and professional! He got the job done quickly and accurately the first time. I highly recommend Benjamin Franklin Plumbing.
- RPRichard P5 days ago5.0Scott did an outstanding job replacing our water heater. First class service all the way, and a terrific product. I would highly recommend BF for you next plumbing job.
- CJChristy Jaeger5 days ago5.0Scott Diebold was amazing! He went above and beyond to fix our clog issues. He was professional, courteous, and incredibly knowledgeable. He quoted me a number and stuck to it. He found and fixed an issue I didn't even know I had in addition to the clog I knew about. I even learned something from this experience. I feel so blessed that he was sent here. Thank you so much!
- LELani EastonNov 3, 20255.0Jarod is a professional. From the first visit to trouble shoot the problem with our water pump to the installation today of the new one we had requested, he made sure that everything was working properly. He knew what he was doing, and double checked the operation of the pump before finishing up. He was cordial and very easy to work with. We are satisfied.
- EEEpankninOct 27, 20251.0Made an appointment using their on line schedule service for the next day. Took off work as this is a 2 hour window for the appointment. Towards the end of the window get a text message saying the business tried calling me. Never got a call and why would you call me when I scheduled an appointment? You then send a text message saying you won't be there in this time frame? I take off work for this specific time and you decide you're not going to show? Why are businesses in this area so flaky?
Frequently Asked Questions About Benjamin Franklin Plumbing Billings
Where is Benjamin Franklin Plumbing Billings located?
Benjamin Franklin Plumbing Billings is located at 5528 Holiday Ave, Billings, MT 59101, USA.
What are the business hours for Benjamin Franklin Plumbing Billings?
The business is open 24 hours a day, every day of the week, including weekends.
What types of payment does Benjamin Franklin Plumbing Billings accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, and Visa.
Does Benjamin Franklin Plumbing Billings offer emergency plumbing services?
Yes, they provide emergency plumbing services along with regular plumbing, water heater sales and service, and water purification equipment.
Is Benjamin Franklin Plumbing Billings accessible for people with disabilities?
Yes, the business has wheelchair accessible entrances, seating, and restrooms, making it accessible for people with disabilities.
Do I need to make an appointment to use Benjamin Franklin Plumbing Billings' services?
No, appointments are not required; you can seek services without a prior appointment.
Can I get an online estimate from Benjamin Franklin Plumbing Billings?
Yes, they offer online estimates to help you plan your plumbing needs efficiently.
What nearby places can I visit when coming to Benjamin Franklin Plumbing Billings?
Nearby you can find places like Yellowstone Cellars & Winery, where you could enjoy local wine, and the Howard Johnson by Wyndham Billings hotel if you need accommodation.
Are there other home and construction-related services near Benjamin Franklin Plumbing Billings?
Yes, nearby businesses like Rimrock Excavation (excavation service), Conditioned Air Systems Inc (HVAC services), and Absolute Fence (fence sales and service) offer complementary home and construction services.
What options are there nearby for transportation or vehicle-related services?
Close to Benjamin Franklin Plumbing Billings, there are places like U-Haul Neighborhood Dealer for truck rentals, Billings Kubota for automotive sales, and multiple automotive repair shops such as Kaercher's Hot Rod Garage and Montana Radiator Works.