Air & Heat Service Co

Reviews

• JB

  Joseph Broughton

  Oct 30, 2025
  5.0
  I don’t know why they don’t have a high rating on here! Don’t overcharge or have high prices. They over communicate your appointment time with reminders and call or text you when they’re on their way. Actually troubleshoot to find issue and can and will repair the issue instead of just recommending a replacement unit. My tech Anthony was awesome, he deserves a kudos, that’s 2 issues he’s fixed with my Rheem heat pump for minimal cost compared to what others places recommended and quoted.
• MB

  Matthew Bracknell

  Sep 2, 2025
  5.0
  They are outstanding people with great work ethics and I am happy to be able to call them my friends
• JW

  Jasmine D Walker

  Aug 10, 2025
  1.0
  If there was such a thing as no star, that is absolutely what I would give this company! With me working so much it’s hard for me to lead projects at home, but with my husband having Multiple Sclerosis and not knowing what to ask in my absence and having a company like this one come out and take advantage of you is the worst experience a customer should ever have to experience. This company installed for our builder and honestly over the last 2 years I have seen the have to return to just about every property in our subdivision. I honestly do not think that is any fault of my builder and I do plan to discuss with him. This company is just one of the worst that I have ever worked with as far as integrity, customer service, skill, and care. On last year I called this company out 2xs. The first time within 6 to 7 months of closing on our property because there was a weird smell coming from our HVAC system while running. The company came out and stated that the smell was caused by dirty sock syndrome…never heard of it. No solution was offered, they said system usually runs its course and it would go away. At 12 month 1 day after closing my downstairs unit air went out. I was told when I called that we were just outside of our warranty and there would be a fee to come out. I asked to speak to a manager, he was very rude when I asked what if the air was going out when we called you all out the first time but your technician failed to catch it. He said his technicians would never do that. Something did not feel right with this company then, so I tried reaching out to other companies. Everyone I spoke with said that they would not come out because of they touched my unit it could void warranties I had. I called back to this company thinking I had no choice. Worst decision ever! They came out and said my could was leaking and needed replacing and they would cover cost of new coil through warranty and I would have to pay labor and freon. My husband did not know that our family was taken advantage of until we had to call another company to help because I refused to make the same mistake twice. When the guys did the work that was the only time it dawned on him. He told me that they did not do any of this stuff and claimed they did the same things. I worked that day and even though I know how much damage the MS did cognitively sometimes, it costs me big trying to scale down my stress and anxiety by letting him take care of an issue. This company saw a vulnerable family of 6 and took full advantage. They never replaced our entire coil. Almost exactly a year later the system had a similar smell, another company comes out and confirms a leak in our coil and shows us a video of it. They explained that the smell was the Freon leaking out of our coil in multiple locations. We saw them take a brand new coil in and bring the old one out. It took the company with integrity 7 + days to get the new parts in to make the repairs correctly. It took this company 24 hrs to come up with some part and make a repair that did not hold up it should’ve been a red flag when they were not willing to provide another full year warranty since they were claiming to replace the part. This company is the worse and I wanted to be detailed to help you see the extent and the cost to my family to have to pay for a service multiple times that should have been properly done the 1st time. They did not care!
• DR

  Dewey Ramsey

  Jun 25, 2024
  5.0
  Phenomenal service. Brian and Stephen came to my home for a second visit. The initial did not fix the problem, to no fault of their own. They quickly fixed it and communicated the issue clearly. Great guys and even harder workers.
• RJ

  Rodney Jones

  May 16, 2023
  5.0
  They are awesome and they came out when they said they would. I recommend this company to all my friends and family

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