Herc Rentals

Reviews

• AN

  Andy Nieves

  May 3, 2022
  5.0
  Just did a delivery, very professional and respectful group.
• JE

  Jeff Evans

  Feb 17, 2022
  1.0
  After years of doing business and spending thousands of dollars. One check for $300 didn't make it. I repeatedly sent Bank of America Bill Pay data to show that I had paid it. But they couldn't find it. Finally, after 3 months, my bank refunded the money to my account saying Herc never cashed it. That day I took a check to them. They informed me that my account was suspended and this should re-activate it. Their equipment is just passable but I let is go because Rebecca was really great to work with and they were nearby. UPDATE 4-2022 Herc searches ownership of the residence that work is to be done and sends the owners a certified mail alerting them that a lien could be placed. This alerts the homeowner to ask for a waiver from Herc. Herc's invoice must be paid to get a waiver even if you have a charge account. The result is you cannot collect from the customer, then pay the invoice. This will cause a cash flow problem So 30 days to pay is of no use and if you are growing it is problematic. I was charged for gasoline even though I filled it to overflowing. They sent the wrong lift at first which wouldn't reach. I ordered a 660 SJ and they sent the 660 articulating. They wanted to pick up the lift weeks after I finished. The invoice stated you can call for a lien waiver and once I finally reached them, I was informed that they only respond to a certain email. Other than that it was great!

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