Classic Aire Care

Reviews

• RM

  Richard Meyer

  3 days ago
  1.0
  The repair person was rude. He told me that I replaced the air filter with the wrong filter. I explained I called and spoke with someone at the office but wasn’t convinced I was getting the right information so I called my salesperson who gave me the size but told me to buy the 24 instead of the 25 because it would fit easier. He went to the truck and put what he called was the right size in. He made sure he tried to sell a service warranty. Then said he wouldn’t charge me for the replacement and eluded that the ones I bought (which was a two pack) was useless to he. So I told him he could have them. Unprofessional is an understatement to say the least.
• GR

  Geoff Rowland

  5 days ago
  1.0
  We made an emergency call to have our boiler serviced and the employee who answered the phone for the service call ensured us they would. We made it very clear we needed someone who knew how to work on a boiler, and the employee confirmed they could. Fast forward, we leave work, respond back to our house to meet the technician and explain the issue we are having. The tech stated he doesn’t work on boilers then asked if he could take a look anyways. Wasting more of our time, the tech takes a look and then has the audacity to request a service fee for him responding to our residence. It doesn’t end there, even after we cleary explain the call taker guaranteed us they would send the appropriate person out, the tech wanted to still argue over the service fee. Avoid this headache and look elsewhere.
• ME

  Mike Emerson

  Feb 18, 2026
  5.0
  Had an issue with our 26 year old furnace. We knew it was on it's last leg. The whole experience from start to finish from original diagnosis and replacement recommendation, to the sales side, and then the installation of the new furnace and AC unit was smooth. Every employee we had contact with was friendly and professional. Would have no problem recommending this company to anyone. Thank you for the great service!
• EE

  eez

  Feb 18, 2026
  5.0
  I was looking for a new heating and cooling since most have been bought out etc.... I called Classic Aire Care and Jack came to service my Furnace. He was very professional and friendly and a seasoned knowledgeable person. He did an excellant Job...I may obtain a maintenace program from this company.
• JB

  Jessica Bretana

  Feb 1, 2026
  3.0
  The install process was great! The technicians were quick and efficient, and cleaned up after themselves. The 3-star rating is based on the post-install experience. Days after the install, the furnace stopped blowing hot air, on the coldest night of the year (-24 wind chill). The website states “Open 24/7” and that’s NOT accurate. I spoke to an AI bot which claimed it would schedule the next technician in the morning (this was 11 pm). I woke my Dad up to help us troubleshoot ourselves, Googling potential causes, messing with the breaker, shutting off the power, waiting 5 mins, turning back on. We did this several times. It did not work. Because it was a brand new system, we were hesitant to mess with anything else. Thankfully we have a fireplace that we had to keep going all night to keep the pipes from bursting. We got zero sleep and had to work the next day. My husband ended up going to Home Depot at 6 am the next morning and spent over $300 on space heaters to keep the house somewhat warm. After no follow-up from Classic Aire Care in the morning, we called again and found out that a technician was never scheduled by the AI bot (shocking). Needless to say, a technician (who was great by the way) showed up around 11:30 am and was able to get the system going again but couldn’t figure out the root cause - maybe a loose wire? Since no root cause was found, I’ve been a little uneasy about the system and obsessively checking the thermostat and feeling the vents to ensure the furnace is blowing warm air. The fact that the website claims “24/7 support” made us comfortable with our decision to go with Classic Aire Care. However, after this experience, I’m not sure I would recommend this company to others solely based on the lack of support we received during a serious situation.