R&R Remodeling

Reviews

• LZ

  Lauren Zertan

  May 14, 2024
  2.0
  So many parts of our project went wrong. We had R&R replace and completely rebuild two decks for us. One has a privacy wall that was not done to the plan that was provided and approved ahead of time. When I confronted the salesman about one of our decks, not meeting the plans that were agreed-upon, he told me “not to be afraid of the deck builders” and to go out and discuss it with them myself to determine a solution. There was no solution, as the builder informed me that the deck couldn’t hold up the weight of the original plan. So now we have a less than private wall that is not what we thought we were getting. Then they scratched up the decking with their power washer at the end. The expensive composite decking they sold us that is supposed to be scratch resistant is indeed very scratched up, by the installers none the less. The most offensive issue is a bowing seam in the middle of a very large deck. There is a vertical board that meets horizontal boards on either side. Where the horizontal boards meet the vertical board is peeling up on both sides, which is now a tripping hazard and is causing the end of the horizontal boards to chip which really looks bad. It also makes it impossible to move anything across that area of the deck, such as a large umbrella on wheels. I’ve reached out to the company with many photos of the deck issues, also asking if there was anything they would recommend to help fix the scratches visibly and they have ignored me. I wasn’t even asking them to fix the boards which in hindsight I should have. Be warned that once they get the final check you will not hear from them again.
• JE

  Jim Ebeling

  Feb 24, 2020
  5.0
  We had a large deck built by R&R remodeling, and could not be happier!! The quality is exceptional. The deck is absolutely beautiful. We waited a long time to build, making sure we knew what we wanted, researching builders and products etc etc. R&R is top notch. From Josh, who consulted and designed with us, to Rob and Sam who did the carpentry work to build the deck....we have just been delighted!! They are easy to work with, informative, professional, and competitive pricing. Rob does outstanding work. He is knowledgeable, informative and an amazing carpenter!! They showed up on time, were courteous and respectful of our property. Cleaned up each day, took great care to not cause damage to the yard, retaining wall or house. The job is professional and very structurally sound. We are absolutely thrilled with the finished product. Josh has been extremely helpful with information about the structural build of the deck, the material, the process and design, as well as, helping to answer questions about the care and staining of the deck after the project was finished. He is responsive and always willing to help, and that is much appreciated! Robyn is also very helpful and responds to questions or concerns right away. Thank you R&R for making a large project seem effortless, and for supporting us before, during, and after the build!! Can't say enough about you guys!!
• KC

  Karen Cusick

  Aug 18, 2017
  5.0
  This company is the BEST- built a composite deck with partial cover for me. Owners, Bob and Robin, know what it takes to run a successful company. They employ competent people who are personable and who take pride in the quality work they do. Brian and Jason were the leads on my project and I couldn't be happier. Terry, the sales rep, listened to my wants and needs and worked tirelessly to make the design work, as there were some build line issues. The deck has been done now for about 4 months and I have and will continue to enjoy not only it's beauty but its functionality. LOVE IT!! If wanting a quality product make sure you call R & R Remodeling. I'd say quality and value are deeply embedded in this companies mission statement.
• PM

  Patti Martin

  Feb 7, 2014
  5.0
  They do wonderful work. Creative and honest!!!

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