United Rentals

Reviews

• BB

  Brandon Burks

  Jan 3, 2026
  5.0
  Great place to rent equipment from.
• LH

  Larry Hicks

  Aug 18, 2021
  5.0
  She got what I needed when I needed it
• AP

  Amadeus “mozartman87” Perez

  Apr 14, 2021
  1.0
  Well, I just had an awful experience. I call these guys and set up a 30 day rental for a backhoe/excavator. And nothing was right. I'm a sticklar for details. first we were told it would be delivered about 9am on Friday, it didn't get dropped till after 11 (granted the property may have been a little hard to find. but we informed them to call ahead to get directions). We are constantly being told the 'machine was inspected and was in good order before drop off.' But on DAY 1 there was an issue with a loose pin on the boon or bucket. (FYI: my buddy took some photos while it was still on the trailer the moment it was dropped off. So you can't say that we caused any of the damage.) They had to send someone out to fix it. and that is time lost on our renting time. and instead of replacing the pin, he cut off the old one and welded part of it back into place. Then the next day one of the tires went flat. Turns out the bead/seal breached on the tire near the rim. So the guy comes out on Saturday and reseals the tire on the rim. then the next day some time the tire goes flat again and the seal breached. Then Monday they said someone out again. this time the guy had to straighten the rim (which was bent to begin with). then resealed the tire. so out of 4 days of renting, we have been only able to operate about 1 1/2 days. Their solution was that they would only give me 1 additional day of renting, and wanted me to pay another $160 for the rim repair. I did not agree. My compromise was to have 2 additional days on rental and split the cost of the rim repair. And only because I didn't want to continue arguing about "the equipment was inspected and in working order before arriving." Well, obviously it WAS NOT inspected or someone messed up. Because we had issues on the first day. It's my guess that they probably just picked it up from one site where it was being rented out and immediately brought it to my site. My friend who used to operate these machines says the contractors do this type of behavior all the time. Also keep in mind that the person I'm speaking to at United Rental is the 'middle man.' He needed to take these 'suggestions' to his manager/owner. And I caught him a few times not relaying correct details. this matters when you are trying to deal out a compromise. I caught him saying he told his boss, 'i told him you wanted 3 days and split the rim repair.' Well, that's not what I said. They are just failing to take any responsibility. Their solution now is just to refund me my cost and come pick up the machine. I mean...ok, whatever. but now I can't complete my project. Absolute horrible experience!
• GV

  Geni V

  Mar 9, 2020
  5.0
  Excavator worked great. Delt with Mandy, very professional.

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