Business Details
About
Garbage Dump Service
American Eagle Waste provides residential dump and garbage services to St. Louis, MO, and surrounding areas.
Location
American Eagle Waste Industries
7717 Alabama Ave, Saint Louis, MO
63111, United States
Hours
Reviews
3.5
161 reviews
5 stars
93
4 stars
5
3 stars
3
2 stars
6
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and unprofessional interactions, long wait times, and unresolved issues.
Service Reliability
Many customers experienced inconsistent trash pickup, with reports of missed pickups and lack of communication regarding delays.
Positive Experiences
Despite the negative feedback, several customers praised the friendly and helpful nature of the sanitation workers, noting their willingness to go above and beyond.
Pricing and Policies
Customers expressed frustration over hidden fees and strict policies regarding what can be picked up, leading to dissatisfaction with the service.
Long-term Customers
Some long-term customers reported satisfaction with the service in the past but noted a decline in quality over recent years.
- MDMelissa DiemerDec 29, 20251.0Worst company ever. Worst customer service. Do not recommend.
- VGVictoria GraySep 25, 20255.0They do a great job and I have had a lot of trash cleaning out the house. Drop off when they say they will and pick up on time every time for years that I have used them.
- BHBonnie HodgesSep 9, 20251.0Worst waste company ever, Receptionist are terrible. , rude , unprofessional, purposely deflect situations. Just the worst . Paid for services I did not receive and they will not refund or even let me speak with Managment. DONT USE AMERICAN EAGLE WASTE. Have had issues with them From day 1
- NCNiko CarneroSep 8, 20251.0Extremely rude customer Service. They never say their names when they answer but every time They are very rushed to end the questions and concerns, and are always rude.
- JPJenn PaulAug 26, 20251.0Didn’t have the decency to pick up one medium papa johns pizza box that must’ve fallen out of trash can to the ground. Unbelievable…
Frequently Asked Questions About American Eagle Waste Industries
What residential areas do you serve?
Our service area covers St. Louis County, including South County, Town & Country, Sunset Hills, and the City of Green Park. We also provide service to select areas within Jefferson County.
What are your office hours and contact info?
Our office operates Monday through Friday with varying hours: Monday and Tuesday from 6 am to 5 pm, Wednesday and Thursday from 6 am to 4 pm, and Friday from 6 am to 3 pm. We are closed on weekends.
What roll off/dumpsters areas do you serve?
We provide roll-off and dumpster services throughout the St. Louis metropolitan area and surrounding regions, extending our coverage to O'Fallon, Illinois.
How often is trash collected and what's allowed?
We offer weekly curbside collection for household waste. Our standard service allows for up to two cans or their equivalent per collection.
What if I need more than two cans?
For waste exceeding the standard two-can limit, additional fees will be applied to cover the extra collection.
What recyclable materials are accepted?
Our single-stream recycling program accepts a wide range of materials. This includes various containers such as aluminum, steel, plastics (#1-5 and #7), buckets (5 gallons or less), and glass bottles and jars. We also accept paper products including newspapers, cardboard, magazines, office paper, and paperback books.
How should recyclables be prepared?
All containers must be emptied and rinsed before recycling. Please note that we do not accept plastic bags, plastic film, expanded foam, or containers that previously held hazardous chemicals.
Is recycling included or extra?
Recycling collection is available on a weekly basis. Depending on your specific service plan, there may be additional fees associated with this service.
What qualifies as bulky waste and what are the limits?
Bulky waste items include furniture, mattresses, televisions, large toys, and exercise equipment. These items require special handling and incur extra charges. Customers must contact us to arrange for pickup of bulky waste items.
What about yard waste?
We accept yard waste such as grass clippings, leaves, and tree branches or limbs. Branches should not exceed 4 feet in length or 5 inches in diameter and must be bundled or bagged. We allow up to 10 bags or bundles per week, with potential extra charges for exceeding this limit.