SmithCo Mechanical Heating & Cooling

Reviews

• DR

  Deanna Rogers

  5 days ago
  5.0
  Brad found collapsed ductwork heading to a room that had always been hotter. Now the temperature is even everywhere that’s to Brad and High efficiency.
• KN

  Kirby Norman

  Mar 17, 2026
  5.0
  I highly recommend SmithCo to everyone who asks! Matt & his team are awesome! 🙂
• ES

  Emily Smith

  Mar 12, 2026
  1.0
  DAMAGED MY SEWER LINES THEN CLAIMED THEY DIDNT. I bought a whole new system from SmithCo in Jan 2026. My home is on a septic tank. When they installed the condenser unit they crushed my sewer line. -The sewer lines were clear and operable prior and up to installation; I had a full septic/sewer inspection just the month prior. -There was no one else in that area of the yard between the time they installed to the time the break was discovered. -Sewer lines don’t freeze, as the owner Matt tried to suggest. -It was broken on each side of the condenser unit where they installed it. -The plumber pointed out that the break was new because the broken part of the pipe was white and if it were old it would be dirty. -There are no requirements where I live for depth of sewer lines. -Matt came out to my property to look at everything. My plumber was even here to show him everything and explain plumbing questions Matt had. -Matt offered to move and replace the condenser unit for the sewer repair but not cover the repair costs and said he just didn’t believe at all that it was caused by his team. -After leaving he sent me a text letting me know that he would not move the condenser but he would file a claim with his insurance company with the evidence he has (before and after photos they took that don’t show my sewer line broken under the unit) and let them decide. -Given his lack of accountability I doubt they are receiving my & the plumber’s evidence as well. -$13,778 in business from me and this is how they treat their costumers. -I personally will not be using this company again or recommending them to anyone. -SmithCo states in their response to this review that I bought my house the month before they did the install. They installed in Jan 2026, I bought my home in June 2025. -Their review response also said there was a clog two months after the install: where the condenser sits literally cuts off the sewer pipe. The units foundation is sitting lower than my sewer pipe. It caused mud to clog the sewer pipe right up against the condenser unit into the pipe that my plumber had to unclog to stop the pipe from back flowing into my garage. -The guy who came out to look at everything saw clearly that the unit was cutting through the ground and the sewer line on both sides (back & front) of the condenser unit and the entire time he kept saying “the line shouldn’t have been buried so shallow”, “I just don’t see how that could be our fault”. -I have requested their insurance company’s info and have received no response. -So if you’re looking to have a new condenser installed be sure you know what’s underground around your home because if SmithCo happens to damage anything they will not replace/repair what they broke.
• MA

  Miss Amy

  Aug 23, 2020
  5.0
  When my ac unit started to struggle one evening I left a message for SmithCo. The next morning I got a call that the technician could work in my almost emergency in just a couple hours. A quick check and replacing of the capacitor, and everything runs like new. Always helpful, responsive, and not overly expensive.
• WH

  Wiley Hendrix

  Oct 19, 2017
  5.0
  First off, SmithCo gave us a great deal on our new heating and air conditioner system for our home. They were there less than 24 hours after our system broke down and gave us a very reasonable offer. One month after the installation, Gary Johns came back out as a courtesy to make sure the unit was operating properly. While checking things out he noticed that we had no air being pulled into the upstairs returns. He discovered that there was no air being pulled from the entire upstairs of the house. After looking into the issue, he found that the builders (17 years ago) did not put the appropriate duct work in the house and this somehow got past inspectors. Gary told us he had "never seen anything like this." At that point, he got on the phone with Matt Smith, owner of SmithCo. My wife and I braced ourselves for another huge bill. Gary and Matt came up with a solution to fix the upstairs air flow and told us they would take care of it at no charge. My wife and I were blown away. This is how you take great care of your customers. Matt, Gary, Cory Willbanks and Karrie from the SmithCo office have been amazing and we will always give them our business. If you want to be treated like a friend and be given great service and extremely affordable rates, then you need to go to SmithCo. They are amazing and we will always be grateful for this amazing experience. Thank-you SmithCo!!!!!