I have been a customer of the Sewer Pros since I bought my house back in 2016. This past year, we had them come out for a sewer main inspection, which indicated we had some kind of blockage out to the city main requiring a camera inspection.
Sewer Pros was aware that for the camera inspection, they would need a liaison from the city to be present to watch the camera inspection as part of a reimbursement program, but they sent someone out to do the work without getting on the city schedule, so I had to spend another $200 to get the work done with the city there.
I politely asked them for a refund several times and they incessantly argued with me about the timing of phone calls, them not knowing that the rules had changed with the city, and finally on the last call, them accusing me of making the situation political. (I asked them if they would be talking down to me if I was a white dude, which had nothing at all to do with race and more of the fact that I felt they were trying to pull the wool over my eyes as a woman.)
I'm super disappointed at how this turned out and will no longer be a customer of Sewer Pros. What ever happened to making it right by the customer?
KM
Kurt Martinson
Jul 18, 2023
5.0
Despite a more challenging inspection, Mark and his team made sure to provide as much information as possible, and then took the time to explain it all in detail. The concluding report was also very clear and comprehensive, with pictures and videos to help diagnose repairs needed.
PE
Paul Edgerley
Feb 9, 2021
5.0
Excellent service and professionals who explained everything very well
PC
Patrice Clements
Mar 24, 2020
5.0
Professional, informative and quick service turnaround. Used them for my home sewer inspection and I will use them for yearly maintenance in the future. Highly recommend this company!
The Sewer Pros provide sewer camera inspections, sewer cleaning, hydro-jetting, line locating, and drain cleaning services in the St. Louis, MO area.
Where is The Sewer Pros located?
The Sewer Pros is located at 700 Crown Industrial Court, Suite P, Chesterfield, MO 63005, USA.
What are the business hours of The Sewer Pros?
The Sewer Pros is open Monday through Friday from 7:30 AM to 4:00 PM and is closed on Saturdays and Sundays.
Which payment options are accepted by The Sewer Pros?
The Sewer Pros accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
In which service areas does The Sewer Pros operate?
The Sewer Pros serves customers in St. Louis County, St. Charles County, and Jefferson County in Missouri.
Which professional associations is The Sewer Pros a member of?
The Sewer Pros is associated with the St. Louis Association of Realtors, ASHI - American Society of Home Inspectors, Women's Council of Realtors, and St. Charles Realtors.
How can I contact The Sewer Pros for service inquiries?
You can contact The Sewer Pros by phone at +1 314-821-1600 or email at info@thesewerpros.com.
Are there any nearby businesses related to home improvement near The Sewer Pros?
Yes, nearby home improvement related businesses include Premier Pools & Spas, Mastercraft Exteriors, AMP Restoration & Roofing, and Heartlands Building Company.
What nearby businesses can assist with insurance needs near The Sewer Pros?
Nearby insurance-related businesses include Farmers Insurance - Julie Gillani and Julie Gillani Agency, which can assist with various insurance requirements.
Are there any nearby recreational or entertainment venues close to The Sewer Pros?
Yes, Sky Zone Indoor Trampoline is a nearby sports and recreation venue where customers can enjoy activities before or after visiting The Sewer Pros.
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