Velocity Drain Services

Reviews

• CL

  CJ Letvin

  Sep 9, 2025
  5.0
  Contacted Velocity to have a residential sump line inspected. It was an excellent experience from start to finish. Ryan helped me schedule the appointment and went above and beyond to explain the process and accommodate my schedule. Kyle the tech they sent out was super knowledgeable and explained everything in detail and was one of the nicest people I’ve met.
• CC

  Carly

  Jul 28, 2025
  1.0
  AVOID THIS BUSINESS AT ALL COSTS!!! I spoke with Madeline prior to technicians coming out to my house and she told me it would be $235/hour. I received the invoice and it was $375 because they add on a ton of random fees. My fees included: “$10.00 Expense” - No idea what this is. “$85.00 Service Call” - They drove 15 minutes to come from Elk River to St Michael. I don’t know how that quantifies an $85 fee. “$35.00 Parts and Materials” - I want to be clear the plumbers did not fix ANYTHING. We did a drain scope. “$11.00 3% Convenience Fee” - What even is this? Also, the plumbers only spent 30 minutes scoping the drain. They charged me an entire hours worth of work ($235) because they spent an additional 30 minutes writing up the invoice and vaping on my front steps. (yep.. I have it on my security cameras). The video quality of the drain scope was horrible as well. I wanted to forward this video to other plumbing companies for multiple opinions prior to excavation but unfortunately the quality is too poor. My husband called Madeline and she removed the $35 fee but we still feel jaded by the entire experience. Take your money elsewhere.
• KS

  Kayla Smith

  Jul 1, 2025
  1.0
  Was recommended by another septic company to have Velocity come out and diagnose an issue. Such a waste of time and money! They didn’t do anything. Apparently their plumbing cameras don’t turn corners when scoping a septic system. There was no service, just paid for the guy to show up. As he made clear. What a scam! The referral source was dissatisfied as well.
• CM

  Curt Michener

  Jun 10, 2025
  2.0
  Unfortunately, I will never use this company again. I called to get a breakdown of what costs would be before having someone sent out. I was quoted an $85 service fee, $155 per hour labor, and $10 incidentals. Kyle was able to clear the drain in just under an hour but charged my wife for 1.5 hours of labor ($328 total, versus the $250 I would have anticipated). I called to get clarification when Madelyn (who gave me the initial quote) said the extra half hour was for drive time. What's the $85 for then? Getting to the location is NOT labor. She said I would have to talk to the manager (who wasn't in) to get a resolution. I called in yesterday and asked for the manager. Madelyn seemed to think about whether or not they were in when she asked who was calling. Once I said who I was, she quickly said he wasn't in and asked if I'd like a call back. I said I absolutely would. I'm writing this a day and half past that call and I haven't received a call back. I'm assuming I'm being avoided even though I've been perfectly polite but disappointed in how I was quoted and billed. I hope the extra $70+ was worth losing a customer along with any others that think twice after reading/hearing my story. I'm happy the drain got cleared as I was unable to get this one myself, but I'm tired of the money grab that some people feel entitled to.
• SC

  Steve Collier

  Aug 7, 2017
  5.0
  Great honest company. As a real estate broker, I have referred them to MANY of my clients over the years and have received great feedback from each of them. I have also used Velocity Drain for years for services on my rental properties and on my personal property. I have always had great fast service from great plumbers. I highly recommend them to others on a regular basis.

Frequently Asked Questions About Velocity Drain Services