Kate-Lo Tile & Stone Showroom

Reviews

• ME

  Marion Ensz

  Mar 14, 2026
  2.0
  Roseville and discount Kate-lo store Plymouth. I came in with the measurements of the shower wall and floor. Both places refused to give me an estimate of sq feet so I could know how much to order. One said she did not major in math and the other said we don’t calculate square feet, your contractor can do this. If you are in the business of selling by the square feet, provide square feet calculations! Lazy customer service is what I call this. I took my business to Floor and Decor. They provide whatever estimate at better prices. Yes I did figure out how to calculate square feet.
• BZ

  Becky Zimmerman

  Jun 29, 2020
  5.0
  Kate-Lo was incredibly supportive throughout our unexpected bathroom remodel process. I worked directly with Jed, a very kind individual who was helpful in stretching our imagination for making our half-remodel look like anything but a patch job. At no point did Jed EVER push me to stick only with aKate-Lo tile purchase, as there were certain types of tile that they did not specifically carry. Nonetheless, even when it was decided that their color patterns would not match the 14 year old tile that was originally installed in our house, he continued to assist us. Customer service like this seems impossible to come by these days. If you're looking for a company that will do their best in helping you feel comfortable with your tiling process and not just about lining their pockets, Kate-Lo is who you want.
• MB

  Mike B

  Jun 24, 2020
  1.0
  Changed unused tile return policy after tile was already purchased. Shady.
• JM

  Joshua Moore

  Feb 24, 2018
  1.0
  The showroom and staff in Roseville was nice, but nobody answers the phone, or calls back at the warehouse. Also, you can't return the tile unless it's full boxes, even though they don't sell it that way. The warehouse is slow and annoying to pick up tile with the hours it's open. Go to the tile shop if you want prompt easy service.