Business Details
About
Tile ContractorFlooring StoreKitchen RemodelerBathroom RemodelerConstruction Company
Find domestic and imported tile for both residential and commercial spaces, in traditional and contemporary styles. Browse our huge selection of ceramic, porcelain, glass, mosaic, marble, limestone, slate and granite tile.
Location
Kate-Lo Tile & Stone Order Desk & Warehouse
701 Berkshire Lane North, Plymouth, MN
55441, United States
Hours
Reviews
4.3
77 reviews
5 stars
53
4 stars
12
3 stars
2
2 stars
2
1 star
8
- EJEric Jeffreys-BernsAug 28, 20251.0In August 2025, I placed a tile order with Kate-Lo for over $2,000. I ordered a single color tile for the floor, shower, and trim, but the warehouse team incorrectly pulled a different shade. The color mismatch was only noticed after my contractor had already installed the tile. Upon returning to Kate-Lo, I was relieved to find that the correct color was still in stock, as this specific tile was soon to be discontinued. However, I was required to pay full retail price for the new tile. A service representative gave me the sales manager's name and number, Jed Seeger. When I spoke with him, he offered a $93 credit on the $231 mistake—a gesture I found to be inadequate. I quickly realized this was likely not his first time handling this specific error, as he was unwilling to negotiate. Mr. Seeger insisted that my contractor was also responsible for the mistake because they did not call out the color difference before installation. While it's true the product should have been double-checked, my contractor's job was to install, not to verify the warehouse's order. As a result, they understandably charged me an additional $400 for the re-installation. I am disappointed that Jed Seeger had no intention of offering more than the bare minimum. A full refund of the $231 would have been a fair gesture toward an excellent customer experience, but his response showed no regard for the significant inconvenience and cost caused by the company's error. Unfortunately, it's clear that excellent customer service is not a priority at Kate-Lo, particularly not for Jed Seeger. I would advise other customers to be cautious.
- LMLee MollanJul 25, 20175.0Unbiased, priced right, my first choice of area Distributors. Always a pleasure. Lee Mollan/Owner of Tile-Rite LLP
Frequently Asked Questions About Kate-Lo Tile & Stone Order Desk & Warehouse
What types of tile does Kate-Lo Tile & Stone Order Desk & Warehouse offer?
They offer a huge selection of domestic and imported tile including ceramic, porcelain, glass, mosaic, marble, limestone, slate, and granite for residential and commercial spaces in traditional and contemporary styles.
What are the business hours of Kate-Lo Tile & Stone Order Desk & Warehouse?
The warehouse is open Monday to Friday from 7:30 AM to 4:00 PM and closed on Saturdays and Sundays.
Where is Kate-Lo Tile & Stone Order Desk & Warehouse located?
It is located at 701 Berkshire Lane North, Plymouth, MN 55441, USA.
What payment options does Kate-Lo Tile & Stone Order Desk & Warehouse accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Kate-Lo Tile & Stone Order Desk & Warehouse open on holidays?
The warehouse is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Which locations does Kate-Lo Tile & Stone Order Desk & Warehouse serve?
They serve customers in Plymouth, Burnsville, Roseville in Minnesota, as well as Des Moines, IA and Omaha, NE.
Can I visit the Kate-Lo Tile and Stone Outlet Center near the warehouse?
Yes, the Kate-Lo Tile and Stone Outlet Center is nearby and offers carpet, wholesale, and masonry supplies, making it convenient for customers to find related products near the warehouse.
Are there fitness facilities near Kate-Lo Tile & Stone for customers who want to exercise before or after their visit?
Yes, Accelerated Sports Therapy & Fitness and 9Round Fitness gyms are nearby, offering options for physical therapy and boxing workouts close to the tile warehouse.
Where can I grab a coffee or a quick bite near Kate-Lo Tile & Stone?
Nearby options include The Buzz coffee shop, Einstein Bros. Bagels, Pizza Hut, Subway, and Clay Oven Plymouth, which offer a variety of food and drink choices for customers visiting the area.
How can nearby businesses like Dakota Supply Group and Aspire Design Showroom Gallery complement my tile and remodeling needs?
Dakota Supply Group offers hardware and furniture supplies, while Aspire Design Showroom Gallery provides home goods and plumbing products, both located nearby to assist customers with comprehensive remodeling projects.