Mad City Windows & Baths of Minnesota

Reviews

• BW

  Bob Weston

  5 days ago
  5.0
  I'll spare you the "i don't hardly ever write review" story ( it's true) although by even mentioning it, I guess I didn't spare you after all. We were looking to get our basement shower ( standard "cheap" 3 piece ) replaced. I looked at doing it myself, didn't like the looks of it, and started exploring other options. Mad City was one of the first places we looked - honestly, because their advertising was everywhere. Their service and execution was exemplary - I was initially a little concerned about handoffs -one visit from the salesman to get the basics and options we wanted - basic measurements and cost (I'll get back to cost later) one visit from the measurement and spec guy and a third visit from the actual installer. I cannot stress enough how simple this whole process was. I had some water damage to the drywall from the initial install and a few other quirky transition items that I was concerned about. The "full service" pledge - all permits (building permit and plumbing permit), disposal, alterations...all seemed too good to be true. We have had the shower for several months now - it gets used daily - and I do not have a singe issue with it - well, cost. I would have liked to paid less, but this is certainly a case of you get what you pay for. The only work I did was talk and sign paperwork. I am beyond pleased with the final product and everyone was fantastic to work with. My expectations, which were already high at the outset - were exceeded.
• EM

  Erin Martin

  Nov 14, 2025
  2.0
  I invited Mad City to my home to give me a bid for a new tub and shower insert installation. It was a very odd experience. The rep. was friendly and informative. But he would not leave even after I said I want to think about the bid. He had a very long presentation about the company and product...he was at my home from 6:30pm-11:45pm. I don't think he actually revealed the price for what we wanted until three hours in. It was bizarre. We signed a contract after a lot of pressure from the rep. We cancelled within the three-day window they allow. Even if their product and services are good, I'm not comfortable working with them because of the high-pressure nature of the sale.
• BO

  Bria Olson

  Oct 28, 2025
  1.0
  Scam. They booked me for a quote for a bathtub resurface/color change. 1st they canceled last minute. Then when I called to reschedule, I was told they don’t even do that service. So they lied when booking me and just wanted to get in my house to upsell me. Waste of time. Do not have them out. They lie and don’t follow through.
• AH

  Araceli Hamilton

  Oct 24, 2025
  5.0
  Love, love my new refacing kitchen cabinets it’s beautiful! The most important things, Scott, Simmon and Mike are very professionals and respectful makes me feel comfortable. They did such a great job installing the cabinets. Cleaned the drawers and kitchen floor before they left I am one very happy customer. I would recommend Mad city to my family and friends. Thank you, Ara Hamilton
• AH

  Aiyana Hernandez

  Oct 20, 2025
  5.0
  I had such a great experience with Mad City Windows! From start to finish, the team was professional, friendly, and really took the time to explain everything. The installers arrived on time, worked efficiently, and cleaned up after themselves — you’d never even know they were here except for the beautiful new windows! I’ve already noticed a big difference in both comfort and energy efficiency around the house. The quality of the windows is excellent, and I feel so much better knowing my home is more secure and insulated. Highly recommend Mad City Windows if you’re looking for great service, quality products, and a company that truly cares about their customers!

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