Bauernfeind Goedtel

Reviews

• WM

  Wendy McHugh

  Jul 27, 2020
  1.0
  Sounds like home warrenty companies need to know NOT to use this company. We have been dealing with them off and on for 3 years. Not only myself but the insurance adjuster is getting no response from them. Air handler started leaking and now we sit with a hole in out ceiling and can't get it fixed until the problem with the air handler is fixed. So much more to explain but not nearly enough space. According to other reviews I have seen they will not take any responsibilty for their screw ups. I wish I didn't even have to pick 1 star for them. DO NOT USE THIS COMPANY!!
• JF

  Jennifer Fisher

  Dec 18, 2019
  1.0
  How would you enjoy living in a house that sounds like airplane engines are running? Learning from their tech that the exhaust had not been installed, by them, correctly...which the tech said caused the failure of a part in the furnace? Being billed for labor to replace that...which they caused? Not enough space here to right how much we have gone through with a new unit from the start, stopped counting how many times techs have been here, and no returned emails, requests to B & G. No willingness from B & G to replace the unit covered by the warranty that they continuously milk out the time we suspect to have expire and then we are stuck...a complaint will be filed and possibly more if necessary.
• MR

  Morgan Robohm

  Jan 12, 2018
  1.0
  After having our furnace go out, we called HSA (our home warranty company) they put us in contact with Bauenfeind Goedtel. We originally didn't hear from them the first time we called. We called and finally got a tech out to our home. They stated the igniter was out, and replaced it. Well, within 12 hours, the furnace was out again. We got another tech, that I was told was their TOP tech, he stated the last tech did put enough ground cables. Of course 12 hours later, it was out again! Finally got a hold of one of the sales manager, and was pretty much told the didn't have time for me. I got another company out to my house (who has 5 stars) and they we out in 2 hours, and found it, it was actually the whole transformer, they stated it probably was never the igniter in the first place... my furnace is now up and running completely. Terrible customer service, messy and does not clean up after themselves, and that 45 years of experience shouldn't take 3 visits to fix the problem...
• SP

  Solomon Poretsky

  May 6, 2016
  5.0
  Last year, my air conditioner stopped working. We went through multiple contractors, either through the home warranty or through our own pockets, and all of them futzed with it and didn't fix it. BG came out, told us the hard truth (that the unit was shot) and worked with our home warranty to get it replaced. We ended up with a better unit, from a better brand, with better technology. And... The best part.... It's a year later, and I'm freezing in my home office! They're honest, diligent, and well worth using!

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