Bauernfeind Goedtel

Reviews

• SS

  Shannon S

  Aug 8, 2019
  1.0
  Through the warranty company BG came out and found that it was a coil issue, we order the part and they were supposed to come out the next week. They appear to only have 1 installer and he called in sick for 2 days. It was strange to me that they only had one installer, but we waited. After the coil was installed, we noticed that the temperature wasn’t going down and a lot of air was coming out of furnace. It appeared that he didn’t put the vent tape around the unit. We called that night and was told they will not come out to fix it because the warranty company doesn’t cover emergency calls and that they don’t cover their install for emergency calls. Also was told, “it was working when I left”! After talking to the warranty company for 2 hours, we finally got a different company to come out and add tape and seal things up. I would recommend to read reviews before you allow anyone to come out
• MR

  Morgan Robohm

  Jan 12, 2018
  1.0
  After having our furnace go out, we called HSA (our home warranty company) they put us in contact with Bauenfeind Goedtel. We originally didn't hear from them the first time we called. We called and finally got a tech out to our home. They stated the igniter was out, and replaced it. Well, within 12 hours, the furnace was out again. We got another tech, that I was told was their TOP tech, he stated the last tech did put enough ground cables. Of course 12 hours later, it was out again! Finally got a hold of one of the sales manager, and was pretty much told the didn't have time for me. I got another company out to my house (who has 5 stars) and they we out in 2 hours, and found it, it was actually the whole transformer, they stated it probably was never the igniter in the first place... my furnace is now up and running completely. Terrible customer service, messy and does not clean up after themselves, and that 45 years of experience shouldn't take 3 visits to fix the problem...
• SP

  Solomon Poretsky

  May 6, 2016
  5.0
  Last year, my air conditioner stopped working. We went through multiple contractors, either through the home warranty or through our own pockets, and all of them futzed with it and didn't fix it. BG came out, told us the hard truth (that the unit was shot) and worked with our home warranty to get it replaced. We ended up with a better unit, from a better brand, with better technology. And... The best part.... It's a year later, and I'm freezing in my home office! They're honest, diligent, and well worth using!

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