Bauernfeind Goedtel

Reviews

• CE

  chuck evert

  Nov 26, 2020
  5.0
  Great people to deal with and service after the sale. Highly recommend
• SS

  Shannon S

  Aug 8, 2019
  1.0
  Through the warranty company BG came out and found that it was a coil issue, we order the part and they were supposed to come out the next week. They appear to only have 1 installer and he called in sick for 2 days. It was strange to me that they only had one installer, but we waited. After the coil was installed, we noticed that the temperature wasn’t going down and a lot of air was coming out of furnace. It appeared that he didn’t put the vent tape around the unit. We called that night and was told they will not come out to fix it because the warranty company doesn’t cover emergency calls and that they don’t cover their install for emergency calls. Also was told, “it was working when I left”! After talking to the warranty company for 2 hours, we finally got a different company to come out and add tape and seal things up. I would recommend to read reviews before you allow anyone to come out
• NT

  Nick Turner

  Oct 11, 2016
  1.0
  Furnace stopped working and my home warranty issued BG as my contractor. After not reaching out to me for 24 hours I called and left a voicemail. Another 24 hours later I called back again and was treated with so much disrespect over the phone that I requested my home warranty company to issue me a new contractor instead of continuing to work with BG. If you have a choice I would not recommend them just from the awful communication that I witnessed.

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