Pure Water Works

4.8
476 reviews

About

Water Softening Equipment Supplier
We are your local authorized Hague dealer, offering a full line of water treatment products that are engineered, tested, and assembled in the USA. Our knowledgeable water treatment professionals will test your water and recommend the right solution for your water problems.

Location

Pure Water Works
720 S Garfield Ave, Traverse City, MI
49686, United States

Hours

Reviews

4.8
476 reviews
5 stars
435
4 stars
16
3 stars
5
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians are consistently praised for their professionalism, knowledge, and helpfulness, with many customers expressing satisfaction with their interactions.

Efficiency

Customers frequently mention the promptness and efficiency of service, with technicians completing installations and repairs in a timely manner.

Communication

The business is noted for excellent communication, including timely updates and clear explanations of services provided.

Technical Expertise

Technicians demonstrate strong technical knowledge, effectively diagnosing and resolving issues while educating customers about their systems.

Overall Satisfaction

Many customers express high levels of satisfaction with the service received, often highlighting long-term relationships with the company.
  • EM
    Emmye Marihugh
    2 days ago
    5.0
    Very helpful and considerate. Service was as quick as would allow for repairs and for the system to be flushed. Will be using them again.
  • KH
    Kevin H
    4 days ago
    5.0
    Every part of the experience with this company was great. Kayleen was very responsive and was able to get me on the schedule for a visit earlier than I had expected. I’m a new home owner and have zero experience with water treatment systems. Mike came over and tuned up both my water softer and iron filter. He was very professional, personable, and knowledgeable. I appreciated his methodical approach to diagnosing and resolving the possible issues with the system. Given the age of my current system, I was worried that this visit would turn into a sales pitch for a brand new system. Instead, I was pleasantly surprised to realize Mike’s goal was to use a stepped approach to get the current system back in tip top shape. The only parts that were replaced were obviously long past due for replacement. Mike is very knowledgeable and throughly addressed any questions and concerns that I had. I found the information he provided to be very valuable, especially given my very limited knowledge on the systems and how they work. I have no doubts that I will be contacting this business for any future needs I have.
  • CB
    Cynthia Bowley
    Nov 16, 2025
    5.0
    Zach arrived in the time window as schedule and was very professional. He was able to install our water softener quickly and without any issues. Appreciated all the help and it’s all set to go! Thank you!
  • SS
    Spunky
    Nov 3, 2025
    5.0
    John was very knowledgable and explained what he was going to do before he did it and he even cleaned up after himself. Job well done!
  • NK
    Nancy Lou Kelly
    Oct 29, 2025
    5.0
    Mike is the best ! We had zero trouble with our waterfall this summer. A miracle after years of struggling with it. So fortunate to have Mike in charge of it. The waterfall brings peace and beauty to our lives. Thank you

Frequently Asked Questions About Pure Water Works

What products and services does Pure Water Works offer?

Pure Water Works is an authorized Hague dealer offering a full line of water treatment products engineered, tested, and assembled in the USA. They test your water and recommend solutions for your water problems.

Where is Pure Water Works located?

Pure Water Works is located at 720 S Garfield Ave, Traverse City, MI 49686, USA.