Many customers praised the helpfulness and professionalism of the staff, particularly in sales and installation.
Installation Quality
Overall, the installation quality received mixed reviews; while many praised the attention to detail, some reported issues with improper installation and follow-up.
Product Satisfaction
Customers expressed satisfaction with the variety and quality of flooring options, though some noted issues with durability over time.
Communication Issues
Several reviews highlighted poor communication regarding scheduling and follow-up, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, a notable number reported significant issues, particularly with customer service and installation.
CM
Candice Middlebrook
5 days ago
5.0
Great experience, well-explained process, quick turnaround. High quality materials and took good care and attention to detail during the installation process. Would purchase again.
LP
Linda Pesonen
Feb 9, 2026
5.0
Excellent experience having used them twice. The first was for the purchase and installation of hardwood floors for my bedroom, foyer, hallway, closet and study. The second was for the same hardwood flooring a couple years later in my kitchen and laundry room. The experience was great both times. I worked with Tom Williams to choose the hardwood flooring and Darren was the installer on both occasions. He did a great job taking his time to ensure the flooring was installed with high-quality. He carefully installed the kitchen flooring meshing it with the same existing hardwood in the hallway so it’s all one level and it looks like it was all put in at the same time even though it was a couple years apart. when he took the washer and dryer out of the laundry room he told me that the laundry hoses were older and recommended they be replaced. He also noticed that the water shut off valves in the laundry room didn’t shut off all the way and there was a small drip. He went into my garage and found a bucket to place underneath and alerted me right away so I could call the plumber. Overall I’m extremely happy with the product I purchased, the installation, and my overall experience.
GH
George Hansen
Jan 17, 2026
5.0
Our entire experience with Perfect Floors was great. From scheduling, quoting and re-quoting when we changed our carpeting type. The installation crew was a couple of pleasant and polite young men that removed and installed carpeting in 4.5 bedrooms, a hallway and 2 stairways. Everything looks great!
I highly recommend Perfect Floors.
MB
Monoseta C Burwell
Dec 11, 2025
5.0
From the first contact everyone was helpful and knowledgeable.. They allowed my husband and I time to look at the various carpet swatches without pressure. My husband now walks on the carpet in the lower level and says it feels like a cloud. We really appreciate the installers as well. They were diligent making sure everything was correct. Thank you for a job well done. The carpet is beautiful!
DF
Debra Fontana
Nov 13, 2025
5.0
Our carpet installation went very smoothly. Workers showed up on time, worked very hard, moved furniture back to proper places and cleaned up after themselves. They were polite and finished the job in a very timely manner.
What are the business hours for Perfect Floors in South Lyon, MI?
Perfect Floors is open Monday, Wednesday, and Friday from 9:00 AM to 8:00 PM; Tuesday and Thursday from 9:00 AM to 6:00 PM; Saturday from 9:00 AM to 5:00 PM; and Sunday from 11:00 AM to 3:00 PM.
Where is Perfect Floors located?
Perfect Floors is located at 21946 Pontiac Trail, South Lyon, MI 48178, USA.
What type of services does Perfect Floors offer?
Perfect Floors is a flooring store offering a range of flooring products and services.
Which cities does Perfect Floors serve in Michigan?
Perfect Floors serves customers in Rochester Hills, South Lyon, Pontiac, Troy, and Novi, Michigan.
How can I contact Perfect Floors for inquiries or appointments?
You can contact Perfect Floors by phone at +1 248-437-2838 or visit their website at https://www.perfectfloorsinc.com/.
Does Perfect Floors have a social media presence?
Yes, Perfect Floors has a Facebook page which can be found at https://www.facebook.com/profile.php?id=100063813170382.
What nearby dining options are available around Perfect Floors?
Near Perfect Floors, you can enjoy meals at McDonald's, Aubree's Pizzeria & Grill, Sakura Sushi, Jet's Pizza, and Dairy Queen, offering various types of cuisine.
Are there healthcare providers near Perfect Floors for convenient visits?
Yes, several healthcare providers nearby include South Lyon Family Physicians, Pontiac Trail Dental Studio, Oakland Oral Surgery & Dental Implant Center, South Lyon Dental Care Center, Dunwell Dentistry, TNT Orthodontics, Brostrom Physical Therapy, South Lyon Foot & Ankle, and Athletico Physical Therapy.
Is there a gym or fitness center near Perfect Floors for customers to visit?
Yes, customers can visit nearby fitness centers such as Jazzercise and Powerhouse Gym South Lyon for their workout needs.
What other types of stores are located near Perfect Floors?
Nearby stores include The Coin Shop (gold buyer), AutoZone (automotive parts and repair), Dollar Tree (discount store and arts & crafts), and Rhea Lana's Of Metro Detroit (discount store).
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