American Aqua

4.9
803 reviews

About

Water Softening Equipment SupplierWater Purification EquipmentWater PurifiersWater Cooler Supplier
We help local Southeast Michigan families ensure access to great tasting, healthy, soft water so they can live healthier lives and enjoy cleaner homes. Our solutions include under-sink drinking water systems, whole-home filtration, water softening, and well water treatment – all backed by local, reliable service.

Location

American Aqua
723 W Michigan Ave, Saline, MI
48176, United States

Hours

Reviews

4.9
797 reviews
5 stars
759
4 stars
14
3 stars
4
2 stars
5
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, professional, and knowledgeable service provided by technicians.

Timeliness

Many reviews highlighted the punctuality of service representatives, noting that they arrived on time for appointments.

Product Knowledge

Technicians were frequently commended for their expertise and ability to explain systems and options clearly to customers.

Delivery Service

The delivery service was noted as efficient and accommodating, with staff going out of their way to assist customers.

Mixed Experiences

A few customers reported issues with product performance and warranty claims, indicating some dissatisfaction with service follow-up.
  • CK
    Chelsea Kwiatkowski
    3 days ago
    5.0
    We just bought a house that has a water softener and knew nothing about it. Adam Briggs came to test our water and walk us through the system and he was awesome! Super nice guy, very informative, highly recommend
  • BW
    Beth White
    Dec 29, 2025
    5.0
    We were completely satisfied with our water check up. The tech was very kind, considerate, knowledgeable and a pleasure to work with. Water quality is so important. Thank you!
  • DS
    Donna Southwick
    Dec 18, 2025
    5.0
    Adam called before he got here, which is important to us as we have two rescue dogs ( pittie & a pittie mix), and we like to be able to have a calm introduction when people come into our home. Adam arrived on time, explained what we already had, showed us how everything worked, and identified the problem we were having. Gave us options and helped us decide which would work best for us, and then how we could add a particular system that we were interested in. Very helpful, excellent at explaining, and almost more importantly, he was a good listener. Since we are having work done, we will be happy to see Adam again. .
  • RN
    Renee Niemi
    Dec 17, 2025
    5.0
    This service has been a lifesaver since my husband nor I could manage getting the salt to the basement and into the softener. Joshua was very friendly, had no trouble handling this, and also was very helpful in determining how much salt we needed each time going forward. Very happy 😊. Thanks.
  • BH
    Brandon Hole
    Dec 8, 2025
    1.0
    Don’t go with this company! I had to call them out under a year of them installing because we were getting sediment, and it was clogging all of our faucets and shower heads. The technician came out and said it was fine and six months later we still have the same problem. It’s been 18 months since they installed it and they said the warranty is no good. They want to charge 175 for just having someone come out and that does not include labor.

Frequently Asked Questions About American Aqua

What products and services does American Aqua offer?

American Aqua offers under-sink drinking water systems, whole-home filtration, water softening, and well water treatment, all backed by local, reliable service.

Where is American Aqua located?

American Aqua is located at 723 W Michigan Ave, Saline, MI 48176, USA.