Business Details
About
Flooring Store
Location
Hours
Reviews
4.5
211 reviews
5 stars
177
4 stars
7
3 stars
4
2 stars
8
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, particularly Brian and Nicole, who provided excellent support throughout the selection and installation process.
Installation Quality
The installation teams received high marks for their professionalism, attention to detail, and efficiency, with several customers expressing satisfaction with the final results.
Product Satisfaction
Customers reported being very pleased with the quality and variety of flooring options available, often highlighting the beauty and craftsmanship of the installed products.
Mixed Experiences
While many reviews were positive, some customers reported issues with installation quality and customer service follow-up, indicating a need for improvement in these areas.
- RFRachel FrewJan 4, 20263.0Quoted as a 2-day flooring install, the project ended up taking 6 visits and almost a month. I paid in full upfront. Project management and communication were poor—I repeatedly had to contact the office, and missing or damaged materials, along with poor time management, caused additional delays. Customer service was lacking and unprofessional. The work was eventually completed but the process was stressful, disruptive, and below expectations. Revised: please note everything does not look great (this remark in the response is a misrepresentation). The flooring looks good. The baseboards are not satisfactory. Issues with transitioning in the foyer and no end return near door-wall. Given the last interaction onsite I choose not to have these fixed by Perfect Floors as I do not want them coming back out. I still have to deal with replacing the face of my dishwasher (to which I was credited $200), repainting my front door, which was scratched during installation and throwing out left over material left in my garage. This is after material was not ordered correctly, received damaged material, late arrivals and some visits of only a couple hours led to delays over the holidays. I am glad they will learn from this as I too will learn. I was offered an additional credit of a couple hundred dollars but declined. I feel my review is more than fair as a 3 star (okay).
- BNbaylee nicoleDec 29, 20255.0We had a great experience with this flooring company. The staff member who assisted us took the time to answer all our questions, explained our options clearly, and made sure everything stayed on track. We’re extremely happy with how the floors turned out.
- VSVaughn ShewellDec 15, 20255.0Brian helped me out and did a great job!
- BLBrendan LowryDec 15, 20255.0Brian and his team got me exactly what I wanted and in a timely manner. Would definitely recommend
- AUArif UlkuDec 15, 20255.0Great service and a variety of options. Very professional and easy to work with!
Frequently Asked Questions About Perfect Floors
What types of flooring services does Perfect Floors offer?
Perfect Floors offers services including carpet, wood flooring, tile, luxury vinyl, rugs, indoor and outdoor tile, sheet vinyl, and operates as a carpet and flooring store.
What are the operating hours of Perfect Floors?
Perfect Floors is open Monday, Wednesday, and Friday from 9:00 AM to 8:00 PM; Tuesday and Thursday from 9:00 AM to 6:00 PM; Saturday from 9:00 AM to 5:00 PM; and Sunday from 11:00 AM to 3:00 PM.
Where is Perfect Floors located?
Perfect Floors is located at 1015 John R Rd, Rochester Hills, MI 48307, USA.
What payment options does Perfect Floors accept?
Perfect Floors accepts American Express, Discover, MasterCard, and Visa credit cards for payment.
Which languages are supported by Perfect Floors for customer service?
Perfect Floors provides customer service in English.
What is the best way to contact Perfect Floors?
You can contact Perfect Floors by calling their main phone number at +1 248-650-5199.
In which cities does Perfect Floors provide its flooring services?
Perfect Floors serves customers in Rochester Hills, South Lyon, Pontiac, Troy, and Novi in Michigan.
Are there any fitness centers near Perfect Floors?
Yes, nearby fitness centers include Jungle Gym Fitness Studio and Crossfit Maven, where customers can exercise before or after visiting Perfect Floors.
Which nearby businesses could be useful for home improvement along with Perfect Floors?
Nearby businesses include Saltroom Builders for beauty and spa services, Pilot Mechanical Heating & Cooling for HVAC and plumbing, and All Season Window Restoration for building supplies.
What attractions are close to Perfect Floors that customers might enjoy visiting?
Customers can visit Eysters Bloomer Park in Rochester Hills for outdoor recreation and the Michigan Humane Society Pet Education Center for community and animal services near Perfect Floors.