Business Details
About
HVAC ContractorHeating ContractorAir Conditioning Contractor
Location
Hours
Reviews
4.9
343 reviews
5 stars
329
4 stars4
3 stars0
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the responsiveness and professionalism of technicians, there were significant complaints about a specific employee's behavior and perceived dishonesty.
Technical Expertise
Technicians are frequently described as knowledgeable, efficient, and capable of resolving issues effectively, with many customers expressing satisfaction with the quality of work.
Timeliness
Customers consistently noted the promptness of service, with many appreciating quick responses to emergency situations.
Sales Practices
Some customers reported aggressive sales tactics and upselling, leading to dissatisfaction and distrust regarding the necessity of recommended services.
- TATracy axlineDec 31, 20255.0Great service and very informative when asking questions. Always give 100% thank you.
- BBBrandon BrackettDec 11, 20251.0Absolutely horrible customer service especially by NATE, because i tell him on the phone I felt have he screwed my mother, he tells me dont get LIPPY WITH HIM. I tell him yeah I am a little upset with what I see a VENT ROOM HEATER not a furnace shes ( 68 years had a total knee replacement 3 months ago) Nate says I want to talk to your mother not you , I said shes sick and sleep he then HANGS UP, I hope they RECORD CALLS I NEVER SAID A CUSS WORD, I WASNT OVERLY AGGRESSIVE, ( YES I WAS UPSET) Nate really needs get his ego in check and learn customer service.
- CPclaudia PeanoDec 10, 20255.0Matt was my technician. He was able to find and repair a problem with my furnace during a scheduled visit for maintenance. He was polite and efficient. I had to reschedule the original appointment two times because of conflicts on my end and they were very accomodati g which I really appreciate.
- SBseba buzoDec 2, 20255.0I had a great experience with AirLux. My furnace is up and running after 3 days of hiccups. Jim was very professional and helpful. I highly recommend this company.
- BABrandi AmadorNov 26, 20255.0Jim Perrin was very helpful and had our heating up and running in no time. He even arrived early.
Frequently Asked Questions About AirLux Heating & Cooling
What services does AirLux Heating & Cooling provide?
AirLux Heating & Cooling offers HVAC, heating, and air conditioning contractor services.
Where is AirLux Heating & Cooling located?
AirLux Heating & Cooling is located at 2230 West River Road, Niles, MI 49120, USA.
What are the operating hours of AirLux Heating & Cooling?
AirLux Heating & Cooling is open 24 hours a day, seven days a week.
How can I contact AirLux Heating & Cooling?
You can contact AirLux Heating & Cooling by phone at +1 269-684-5196 or email at office@airluxheating.com.
What payment methods are accepted at AirLux Heating & Cooling?
AirLux Heating & Cooling accepts American Express, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does AirLux Heating & Cooling have a website I can visit for more information?
Yes, you can visit their website at https://www.airluxheating.com/.
Is AirLux Heating & Cooling active on social media?
Yes, you can find them on Facebook at https://www.facebook.com/AirLuxHeating and on Twitter with the handle @AirLuxHeating.
What timezone is AirLux Heating & Cooling located in?
AirLux Heating & Cooling is located in the America/Detroit timezone.
Are there any points of interest near AirLux Heating & Cooling?
AirLux Heating & Cooling itself is listed as a nearby place categorized as an HVAC service, contractor, and wholesale store, making it convenient for customers to access professional HVAC services in the area.
How can I find AirLux Heating & Cooling when visiting local attractions in Niles, MI?
AirLux Heating & Cooling is centrally located at 2230 West River Road in Niles, MI, making it easy to visit alongside other local sites and attractions in the city.