Business Details
About
Septic System Service
West Michigan Septic, Sewer, and Drain provides residential and commercial plumbing services to the West Michigan area.
Location
West Michigan Septic Sewer and Drain
2542 South Getty St, Muskegon, MI
49444, United States
Hours
Reviews
5.0
1,044 reviews
5 stars
1,013
4 stars
25
3 stars2
2 stars3
1 star1
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the technicians for their professionalism, knowledge, and thoroughness in addressing issues.
Timeliness
Many reviews highlighted the quick response times and same-day service provided by the company.
Communication
Customers appreciated the clear communication from technicians regarding the work being done and options available.
Customer Satisfaction
Overall, customers expressed high levels of satisfaction and willingness to recommend the company for septic and drain services.
Pricing
While many found the service to be reasonably priced, a few customers noted that some charges seemed high compared to previous experiences.
- SLSharon L4 days ago5.0We had an old 1955 plumbing pipe system replaced with new pipes from under our garage to the main sewer line plus other work. Throughout the service starting with Luke to Travis and (Levi, the other Travis, plus the other guys) the communication and repairs/replacement were excellent. The cost was reasonable. I'm 100% satisfied with my new pipes and cleanout. It feels great to have excellent plumbing! For any future needs I will use and recommend WMSSD.
- JHJeff Holstine5 days ago5.0From the time James got here he worked very hard and communicated things with me very well. His work ethic was EXCELLENT. I was very pleased indeed. Thanks to Everyone.
- CPChristos PhilippouNov 15, 20255.0Very responsive, punctual and easy to do business with and up-front clear pricing. They did a good job cleaning the tanks and gave us a good report for tank conditions. We would definitely use the again.
- RRRosa ResendezNov 11, 20255.0James the tech was very professional, knowledgeable and thorough! Definitely recommend this company! Afford able prices and quickly solved my drain issue!!!
- DSDavid StrahOct 24, 20255.0My home was built in 1957 (68 years old). In 2018, I experienced my first sewer back-up of water into my basement floor drain because of tree roots. Luckily it was dishwasher or washing machine water. As a preventative maintenance, each year since then, West Michigan Septic, Sewer, and Drain has come to my home. Today, October 24, 2025, was my annual main-line (home to the City main sewer line) maintenance that was performed by Ryan. He did an excellent job. He kept me fully informed of what he was doing, performed the work efficiently, answered all my questions, and completed the work at a reasonable price to both cut the roots and camera my line. Most of the homes built in the 50’s and 60’s used a pipe material with a 50-year life. If you are concerned about a nasty and costly sewer back-up, give West Michigan Septic, Sewer, and Drain Service a call. I highly recommend them! It will give you a peace of mind.
Frequently Asked Questions About West Michigan Septic Sewer and Drain
How do we choose the best plumbing contractors in Muskegon, MI?
Choosing the best plumbing contractors in Muskegon, MI involves evaluating their credibility, skill set, and ability to respond promptly. Our company holds all necessary licenses and insurance, and we've earned high praise from our local clientele. We bring extensive hands-on experience and employ cutting-edge equipment to tackle a diverse range of plumbing issues, from unclogging drains to performing complex sewer system repairs. Our commitment to upfront pricing and reliable service has made us a top choice for many customers in the area.
What is included in a professional drain cleaning service?
Our professional drain cleaning service begins with a comprehensive inspection, followed by obstruction removal and preventive maintenance. We utilize state-of-the-art tools to eliminate blockages caused by various substances such as grease, hair, roots, and other debris. Our technicians also conduct a thorough assessment of your pipes to help prevent future issues. We ensure that proper water flow is restored, whether you're dealing with a sluggish kitchen drain or a completely blocked line.
How often should we service a septic system?
We recommend servicing your septic system every 3 to 5 years, with the frequency depending on factors such as household size and usage patterns. Regular maintenance, which includes pumping and inspection, is crucial for preventing costly system failures and extending the lifespan of your septic system. Our team conducts a thorough evaluation of the tank, checks for any accumulation, and ensures proper flow. Consistent maintenance is key to avoiding emergency backups and safeguarding your property from potential damage and health risks.
What makes our plumbing contractors in Muskegon, MI, stand out?
Our plumbing contractors in Muskegon, MI set themselves apart through their superior craftsmanship, effective communication, and swift response times. We approach every project, regardless of its scale, with the same level of commitment and attention to detail. Whether you're facing a sewer issue or require emergency repairs, we're committed to resolving the problem efficiently and cost-effectively. Our primary goal is always to ensure complete customer satisfaction with our services.
How does West Michigan Septic, Sewer and Drain ensure quality plumbing services in Muskegon, MI?
The company offers licensed, insured, and highly rated services with experienced contractors using state-of-the-art equipment for all plumbing needs, ensuring transparent pricing and dependable service.
What services are included in West Michigan Septic, Sewer and Drain's professional drain cleaning?
Services include thorough inspections, clog removal of grease, hair, roots, debris, and preventative maintenance using advanced equipment to maintain efficient water flow.
How often should septic system maintenance be performed?
Septic systems should be serviced every 3 to 5 years based on household size and usage, which includes pumping, inspection, and preventative care to avoid costly malfunctions.
What sets West Michigan Septic, Sewer and Drain apart from other plumbing contractors?
Superior craftsmanship, transparent communication, prompt response times, and a commitment to customer satisfaction, regardless of project size or emergency nature, differentiate their services.
What are the operating hours of West Michigan Septic, Sewer and Drain?
They provide 24-hour emergency service, being open all day, every day to respond promptly to plumbing and septic emergencies.
What payment options does West Michigan Septic, Sewer and Drain accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for customer convenience.
Where is West Michigan Septic, Sewer and Drain located?
The business is located at 2542 South Getty St, Muskegon, MI 49444, USA.
What nearby businesses can customers visit before or after their appointment at West Michigan Septic, Sewer and Drain?
Customers can visit OVK BBQ for American cuisine, Taste of Goodness for burgers and ice cream, or Ice Me Down LLC for smoothies and candy, all nearby dining options.
Which nearby automotive services can assist customers visiting West Michigan Septic, Sewer and Drain?
Ade's Collision Service and Ramos and Sons Body Shop offer auto body repairs, while Ramos Towing provides towing services, useful for customers in automotive need around the area.
Are there nearby stores where customers can purchase hardware or building supplies near West Michigan Septic, Sewer and Drain?
Yes, HDI Enterprises is a hardware and building supply store, and Hardware Distributors Inc offers wholesale business equipment and retail supplies close by.