Business Details
About
HVAC ContractorAir Conditioning ContractorHeating ContractorAir Quality Consultant
Ace Heating & Cooling provides heating and cooling system installation, repair and maintenance services to Muskegon County, MI and the surrounding areas.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
187 reviews
5 stars
178
4 stars2
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service from technicians, highlighting their communication skills and willingness to explain issues.
Professionalism
Technicians consistently demonstrated professionalism, arriving on time, being respectful, and maintaining cleanliness during and after service.
Pricing Transparency
While some customers expressed concerns about unexpected costs, many appreciated the transparency in pricing and the absence of hard selling tactics.
Efficiency
Customers noted the prompt response times and efficient service, with many issues resolved quickly and effectively.
Trustworthiness
Several reviews emphasized the reliability and honesty of the company, with customers feeling confident in their recommendations and service.
- CWChris Wiswell2 days ago5.0I'm very happy with Ace services. Nick was great in evaluating my furnace and getting the repairs needed. Explained everything and completed in timely manner.
- WJWendy jesko4 days ago5.0We were really happy with nick.He did a great job.I feel like he did over the top of what he had to do, and we definitely will be calling for any other problems.We have, but we definitely want nick
- JCJessica CarlsonNov 15, 20255.0Ace installed our furnace in 2011 and has done all the maintenance on it since. We’ve had zero issues with it. The guys are always friendly and helpful.
- GDGail DakeNov 7, 20255.0Ace Heating and Cooling staff are helpful, knowledgeable and friendly. Our system went out and we upgraded, moving the new system to the attic. Everything was done in a professional and timely manner. I would definitely choose Ace again!
- JSJake SmithNov 5, 20251.0Don't trust Dennis L on pricing went in there to talk to him in person on some sheets of metal he gave me a price told me I had to come back because he has to dig it out so I said ok. I called back the next day when the lady answered the phone I asked to talk to him and she said he wasn't there I will have him call you back. He never returned my calld, she did and said the price of the material and it was higher than he told me so I said Dennis said it was this price I asked to talk to him and he wouldn't get on the phone and talk to me he had her talk to me. Not a professional way to run a business!
Frequently Asked Questions About Ace Heating & Cooling
How often should I change my air filter?
Air filter replacement frequency varies based on factors such as filter type, pet presence, and equipment size. Clean filters are essential for optimal airflow and to prevent furnace strain. For specific recommendations tailored to your system, we encourage you to reach out to our team for expert advice.
Should I have my furnace and air conditioner serviced every year?
We strongly recommend annual maintenance for your heating and cooling systems. Regular servicing helps lower energy consumption, reduce repair costs, prevent unexpected breakdowns, and extend equipment lifespan. Without routine maintenance, you may experience decreased performance and increased energy bills over time.
Why should I purchase a service agreement?
A service agreement provides protection against unforeseen repair expenses. While it doesn't cover every possible issue, it significantly reduces the risk of costly breakdowns. Our team can provide detailed information about our comprehensive service agreements, which can help you avoid substantial bills for parts and labor.
What is a heat pump?
Heat pumps are efficient systems that provide both heating and cooling for your home. They're rated using SEER for cooling and HSPF for heating efficiency, with higher ratings indicating greater energy savings. These versatile units operate like air conditioners in summer and reverse the process in winter, making them particularly efficient alternatives to electric heating. They're typically paired with a backup heating source for extremely cold days.
What if I smell gas?
If you detect a gas odor, whether propane or natural gas, immediate action is crucial. Leave your home immediately and avoid any actions that could create a spark, such as using a phone or starting a car. From a safe location, contact your gas supplier or call 911. If possible, turn off the gas supply. Don't return to your home until authorities confirm it's safe. Remember, both gas types have distinct odors added for detection purposes.
My air conditioner is very loud when I entertain outside, what can I do?
Air conditioner noise levels are measured in decibels (dB), with even small increases representing significant changes in sound intensity. For example, a 6 dB increase quadruples the compressor sound, though it takes about 10 dB to double perceived loudness. Modern units have significantly reduced operating noise due to technological advancements. We'd be pleased to demonstrate the varying sound levels across our product range to help you find a quieter option.
What type of maintenance should I do on my water heater?
While professional maintenance is recommended for water heaters, there are some steps you can take. Ensure no flammable materials are near the heater, keep the top clean and dry, and maintain a clutter-free area around it for easy access. If you notice any leaks or issues, contact a professional plumber. For specific maintenance guidelines, consult your water heater's owner manual.
Can carbon monoxide build up in my home?
Carbon monoxide accumulation in homes is a serious concern. This odorless gas results from incomplete combustion of carbon-based fuels and can be fatal. The U.S. consumer product safety commission reports over 200 deaths and 5,000 emergency room visits annually due to carbon monoxide poisoning. To safeguard your household, we strongly advise installing carbon monoxide detectors, as they're the only reliable method to detect this dangerous gas.
My system doesn't work well in a couple of rooms, what should I do?
Uneven heating or cooling can result from various factors, including solar heat through windows, undersized systems, improper balancing, clogged ducts, or inadequate zoning in multi-story homes. As each situation is unique, we suggest scheduling an on-site assessment. Our technicians can evaluate your specific circumstances and provide customized solutions to enhance comfort throughout your home.
How does 2-stage heating or cooling work?
Two-stage heating and cooling systems offer enhanced temperature management and energy efficiency. In cooling, these systems utilize either two compressors of different sizes or a single adjustable compressor. For heating, heat pumps use dual compressors, while furnaces employ modulating gas valves. This design allows the system to operate at a lower capacity when full power isn't required, resulting in energy savings and more consistent comfort levels in your home.
How often should I change my air filter for optimal furnace performance?
Replace your furnace's air filter regularly; frequency depends on filter type, pets, and equipment size. A dirty filter reduces airflow and makes your furnace work harder. Contact our team for personalized advice.
Is annual servicing necessary for my furnace and air conditioner?
Yes, annual servicing reduces energy and repair costs, prevents breakdowns, and extends equipment lifespan. Lack of maintenance can decrease AC performance and increase energy use.
What are the benefits of purchasing a service agreement?
A service agreement offers financial protection against unexpected repairs by reducing parts and labor costs during breakdowns. We can explain its comprehensive coverage and benefits.
What is a heat pump and how does it work?
A heat pump provides both heating and cooling by operating like an AC in summer and reversing to heat in winter. It saves energy and often pairs with a backup for very cold days.
What should I do if I smell gas in my home?
Immediately exit your home without creating sparks, call your gas supplier or emergency services from a safe place, and turn off the gas if possible. Do not re-enter until professionals declare it safe.
Why is my air conditioner noisy when I entertain outside, and what can help?
AC noise is measured in decibels; small increases significantly raise perceived loudness. Newer HVAC models offer quieter operation. We can demonstrate quieter options to suit your needs.
What maintenance can I perform on my water heater?
Keep flammable materials away, maintain dryness on top, and ensure clear access. For technical checks like anode rod inspection, consult a professional and refer to your owner's manual.
How can I identify and prevent carbon monoxide buildup in my home?
Install carbon monoxide detectors for early warning. Symptoms include sudden headaches and difficulty waking family members. Evacuate immediately if suspected and seek medical help.
What should I do if my heating or cooling system doesn’t work well in some rooms?
Uneven comfort may be caused by windows, system sizing, duct issues, or lack of zoning. Schedule an evaluation with our technicians for tailored solutions.
What are the service hours and emergency availability of Ace Heating & Cooling in Muskegon, MI?
We operate Monday to Friday from 7:30 AM to 4:30 PM and offer 24/7 emergency service for urgent heating and cooling needs.
What nearby amenities can customers visit when coming to Ace Heating & Cooling in Muskegon?
Customers can grab coffee at Tim Hortons, enjoy fast food at Wendy's or Taco Bell, or shop at ABC Warehouse near our location for convenience before or after their visit.
Are there convenient car-related services near Ace Heating & Cooling?
Yes, Quality Car Wash and Pacer Service Center Inc offer car wash and automotive repair services nearby, useful for customers managing errands alongside HVAC needs.
What financial services are accessible near Ace Heating & Cooling in Muskegon?
Best Financial Credit Union and Jackson Hewitt Tax Service are nearby for banking and tax assistance, helping customers handle finances close to their HVAC service appointments.