Customers consistently praised the staff for being polite, knowledgeable, and professional, often highlighting their willingness to explain processes and answer questions.
Timeliness
Many reviews noted the prompt response times and punctuality of technicians, with several customers expressing appreciation for same-day service.
Quality of Work
The quality of service and workmanship received high marks, with numerous customers reporting thorough and efficient repairs and installations.
Communication
Customers appreciated the clear communication from both office staff and technicians, who kept them informed throughout the service process.
Pricing
While some customers found the pricing reasonable, a few expressed concerns about high charges for parts and repairs, indicating a mixed perception of value.
GW
Gavrielle Weisberg
Feb 4, 2026
5.0
Great customer service and the tech that assists us regularly is so nice and helpful
JW
Joanne Warren
Jan 22, 2026
5.0
Staff is always so polite and on time! Would recommend this company to others
MH
Mark Hodgins
Jan 19, 2026
5.0
As usual Doty service is the best. All our systems are running perfectly.
JC
Jeremy Coffman
Jan 16, 2026
1.0
I scheduled multiple estimates for getting a standby generator system installed because the previous estimate was still here. The guy from Doty‘s refused to give me an estimate.
KJ
Katherine Johnson-Roberts
Jan 12, 2026
5.0
Doty Mechanical are amazing! Michael and Rob were very skilled, knowledgable, and polite and replaced my water heater in less than 2 hours!