LB
Loves BlueSkies
Jan 29, 2026
11/10 ⭐Highly recommended!
Review Summary
I haven't needed a plumber the 25 years I've lived in my house—until, all of a sudden, last night—and, by this morning, I found myself with a plumber-for-life!
I can't think of anything that could have made this service call any better.
Details
I spoke with Rachel to coordinate the service, and she sent their technician, Colin. Rachel was kind polite, listened, and was easy to work with. Colin was fantastic. He diagnosed the leak and was encouraging by complimenting my overnight solution to keep the leak from spraying. He explaining to me that I showed interested in knowing, and showed me the problem. I felt confident in his experience and the workmanship I observed.
Because he had explained the problem and showed me the issue I was having, I was able to then provide him with additional information that I thought may have contributed, and he confirmed that to be true, so, while he was here, he also repaired that situation which will have a beneficial effect on my pipes and connections going forward.
I was comfortable having Colin in my home to perform the repair, which a key factor for me, and I appreciated his demeanor throughout.
Oh!! And, while I was quoted one price, since the project didn't take as long as anticipated, Colin amended the final invoice to accurately reflect the time spent on the repair. A potentially negative situation (hole in a pipe spraying water in my basement, was handled with such—such something I can't quite find the word for—that, because everything was handled so smoothly, my anxiety diminished to the point that, except for these residual positive feelings toward Zimmerman Plumbing and Heating, it feels like the issue never happened.
I wouldn't want to hope for a plumbing issue, but if I had to choose a problem with my house, that's what I'd want because I wouldn't have to even wonder who to call. Zimmerman Plumbing and Heating would be my first and only call. My review might sound over the top, but it's all true...it was just such a relief to have an "Oh, no!" crisis resolved with so much ease.
Hahaha.... I just re-read my review and feel like I have to add one last thing for any who might wonder—I have absolutely no relationship with this company beyond having them for the first time, today. It simply was just THAT good of an experience that I can't help but share!
I have found that so many find it incredibly easy to criticize, but (imo) I think it's so much more important to share the good experiences, and this was one of them!
Happy Wishes
and
All Good Things ⭐