Service Professor, Inc.

Reviews

• NB

  Nicholas Baker

  6 days ago
  1.0
  Call Someone else and save your money! This is my second review since my first one has disappeared. Had a faulty pressure release valve, and ended up with hot water coming out of my valve(this information will be important later). I cleaned the mess while my wife scheduled a repair. The technician named Steve came to our house early in the morning as promised. He looked at my water heater for as long as it took him to see the date it was installed and said ”how much do you know about water heaters”. I told him the truth- that I have never experieced a water heater issue as a home owner, and he told me he would get some quotes in his truck and come back. I wanted to see what the price range for a new water heater was going to be, so i looked up cost and average price to install ranging from 1000$ to about 2400$ for the size tank i needed- and this is when it gets horrible. Steve qouted me 5 estimates 1.) $13000+ 2.) $9000 3.) $6000 and $3000 for a simple swap of the tank to repair my water heater, then said $1600 for a repair. I asked when the repair would be, and Steve told me tomorrow morning. so service processor never even sent me a technician, just a sales guy. We got a second opinion at a local spot, They charged 200 for the first hour and told me about my preasure relief valve. total cost 265$ told me my tank looked great and the total cost to replace was 1450$. i cant begin to even understand how a company with these morals are still around.
• JH

  Jessica Hudak

  Nov 14, 2025
  5.0
  Had electrical, heating, & water/sewage issues - all at different times. Service Professor always had quick response and resolved asap. All the staff have been kind, trustworthy and provide different options to help resolve the issue, while still making sure to keep you safe. Such great experience, that we joined the membership. Highly recommend!
• RD

  Richard Dunlap

  Nov 14, 2025
  5.0
  Working with Chad Grinell, the plumbing manager at Service Professor, has been nothing short of outstanding. He’s overseen multiple projects for us, and every single one has gone incredibly smooth from start to finish. Chad’s organization, professionalism, and attention to detail truly set him apart. His technicians reflect the same high standards—polite, respectful, and exceptionally clean on every visit. It’s clear they’re well-trained and well-led, and it gives you complete confidence in the work being done. What really puts Chad over the top is his responsiveness. Any question, any request—he gets back to you quickly and with clear, helpful answers. You never feel left waiting or unsure about the next step. If you’re looking for someone who delivers excellent service, consistent communication, and smooth-running projects, Chad is the person you want in your corner. Absolutely five stars.
• SS

  Slater Sawdy

  Nov 13, 2025
  1.0
  Update they fixed the error I guess the diagnosis I got got merged with another job they did that same day so they didn’t mean to add the extra money to my invoice. DO NOT HAVE THESE GUYS COME OUT I had them come diagnose my furnace and they said it was a $79 driving fee and then came and looked at my furnace told me what was wrong then I ended up paying $158 for the diagnosis and trip charge. They left and then the next day I get an invoice saying the diagnosis is $495 and I have a $337 balance that has to be paid off. $500 for a diagnosis are you serious. STAY AS FAR AWAY FROM THIS SCANDALOUS COMPANY.
• TS

  Tyler Shannon

  Nov 4, 2025
  1.0
  We had our water heater leak, called Service Professor for a repair, and they were able to come out the next day. Without even assessing the actual problem, the technician was talking about full replacement costs, upgraded systems, water softeners, etc. He gave us a quote with 7 options- ranging from $13,000 all the way down to $1,600 for the original repair we asked for. We fortunately got a second opinion, and were told the water heater is fine for a few more years- but that the valve needed to be replaced. It was $300 for the repair, and they let us know that WHEN we did need a full replacement down the line it would be $1,400- less than the cost of the repair of the water heater from Service Professor. Ridiculous I am disgusted that we almost got conned out of that much money for something we didn’t even need. My advice is to shop around always.

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