About
Air Conditioning ContractorHVAC ContractorHeating Equipment SupplierHeating ContractorAir Quality Consultant
Wondering what makes our company unique? It’s because we not only take care of you but we also take care of our own! We believe in having a family culture that provides for our team and our customers.
Location
Hours
Reviews
4.6
1,280 reviews
5 stars
1,103
4 stars
47
3 stars
21
2 stars15
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the technicians for their professionalism, knowledge, and efficiency during installations and repairs.
Communication Issues
Numerous reviews highlighted poor communication, including missed appointments and lack of follow-up, leading to frustration among customers.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that quotes were high or that they were pressured into unnecessary purchases.
Customer Experience
While some customers had positive experiences and recommended the company, others reported significant frustrations, including unfulfilled promises and inadequate service.
Employee Performance
Technicians received commendations for their friendly demeanor and thorough explanations, but there were also complaints about the inexperience of some staff.
- SSSabrina Swales6 days ago5.0We brought peak out to check on our furnace when the pilot wouldn’t stay lit after lighting it. They were able to diagnose the issue quickly & helped us choose the right option moving forward. Choosing to replace the furnace entirely due to age, they sent out Jake and Carson to do the install and they were great! Not only was the job done quickly but when they ran into an issue with the original furnace they brought in not being the right fit- they were able to locate and get the correct size needed and still complete the install that day! I’d definitely recommend peak heating and cooling for your hvac repair needs!:)
- FLFernando LopezNov 17, 20251.0My experience with Peak Heating & Cooling has been extremely disappointing on multiple levels. I am still owed $9,500 that was never paid, and despite reaching out repeatedly, I received no updates, no communication, and no effort from the company to resolve what they owe me. In my experience, the lack of responsiveness and accountability has been unbelievable. My family also had serious issues with the company. Work done for my uncle failed inspections, and to our understanding, the proper permits were not pulled for the job. When he tried contacting the company for answers, the conversations became unproductive and argumentative. He eventually had to hire another reputable company to correct the mistakes that were left behind. Based on my personal experience working there and what my family went through, I strongly advise being cautious about doing business with this company. Between not being paid what I’m owed, poor communication, and concerns about the quality of work, I cannot recommend Peak Heating & Cooling to anyone. DO NOT GO TO PEAK HEATING AND COOLING
- SSSlater SawdyNov 11, 20255.0I just had a furnace installed by Johnathan and Q they were fast and showed me how to use the new thermostat I’d recommend them to anyone
- SHSalina HoffmanNov 7, 20255.0Jaret and Riley helped us with a new furnace was extremely fast and helpful they were the fastest company to get back with us within 24 hours got approved and installed a new furnace very helpful
- ZGZachary GagnonOct 31, 20251.0Dishonest and incompetent! Beware! Peak provided a written estimate for my furnace in our cottage of $750 (of which $180 of a tune-up fee was supposed to be included). An appointment was scheduled weeks in advance for 8-10am. After driving hours to meet the technician at 8am, I received a text at nearly 11am that an "earlier appointment" (earlier than 8am?!) "ran long" and that the technician couldn't arrive until that afternoon. I was then served a $1,400 bill despite the estimate AND the $180 tune-up check was cashed in addition). DO NOT CONSIDER THIS COMPANY unless you have no other option!!! Weeks after the visit I still have not received any invoice or explanation of >$1,400 in charges and my furnace isn’t running!
Frequently Asked Questions About Peak Heating and Cooling
What type of services does Peak Heating and Cooling offer?
Peak Heating and Cooling provides HVAC services including heating and cooling installation, maintenance, and air quality consulting.
Where is Peak Heating and Cooling located?
Peak Heating and Cooling is located at 3682 Northridge Dr NW, Grand Rapids, MI 49544, US.
What are the operating hours of Peak Heating and Cooling?
Peak Heating and Cooling operates 24 hours a day, seven days a week, including weekends.
What makes Peak Heating and Cooling unique?
The company is unique because it maintains a family culture that takes care of both its team and its customers, fostering a supportive environment.
Since when has Peak Heating and Cooling been established?
Peak Heating and Cooling has been in business since 2019.
How can I contact Peak Heating and Cooling for HVAC services?
You can contact Peak Heating and Cooling by phone at +1 231-237-7969 or visit their Facebook page and Instagram @peakheatingcooling.
Is Peak Heating and Cooling highly rated in West Michigan?
Yes, they are described as the Highest Rated HVAC Company in West Michigan.
What nearby places can I visit before or after my appointment at Peak Heating and Cooling?
You can visit Jester's Court, a nearby park and sports venue, or enjoy the natural beauty of Fred Meijer Pioneer Trail, a popular local park and hiking trail.
Are there any convenient nearby stores or services near Peak Heating and Cooling?
Nearby stores include Aunt Millies grocery store and Sherwin-Williams building supply store. For home improvement needs, Laser Access and Disaster Response are close by.
What other industrial or manufacturing companies are located near Peak Heating and Cooling?
Nearby industrial companies include BW Manufacturing, OneMonroe, and Viking Products Inc., which could be useful contacts or points of interest for those in related fields.