Peak Heating and Cooling

Reviews

• JN

  jacob newton

  6 days ago
  5.0
  Mike McCally our technician was incredible! He was informative, thorough, offered every possible option, and professional. We will highly recommend Peak heating and cooling.
• MZ

  Mary Zacharias

  Dec 22, 2025
  1.0
  We had a brand new furnace installed at the end of 2022. Here it is the end of 2025 and this company has been called over 10 times these past few years in the winter months to come look at our furnace. Still to this day we are having problems. Their customer service sucks. It's hard to get ahold if anyone. Just today, my husband calls to tell me that the furnace started smoking. No one is answering their phones until after 10am due to a company party they had last night. We have taken so much time off work to wait for their techs to come out. Definitely do NOT recommend!!!
• TA

  Tyler Aukerman

  Dec 17, 2025
  1.0
  Terrible! Absolute waste of time!!!! Had our furnace go out while we were away for 3 day came back to 50 degree house so I called peak and they siad they could have someone come out same day and try to get it figured out. Eta 4pm to 6pm. Finally at 7:30 i had a tech show up and do Absolutely nothing but take a video and write up a quote without asking any questions and not even look at the part that I assumed was bad. Eventually after going thru a dumb survey I got to the quote. I have Absolutely no clue what the quote was for because he didnt even diagnose the problem so im guessing he went off of what I told him which it was just an opinion I told him because I didnt actually know the problem thats why I was hoping they could diagnose it better for me. After looking at the quote on his phone because they never emailed me one I was quoted for 2600 dollars to repair a blower motor. A fix that takes 5 minutes and a part that cost 200 dollars. I could've did it myself but was hoping for a helpful same day fix but I got the complete opposite from them. Seemed like they didnt even want to help and just wanted to take my money and go on home. End result im currently trying to get my 89 dollar diagnostic fee back that I should've refused to pay but paid anyway. Managers are not being very communicative. ** Next day i paid 200 for a new motor and put it back together in 5 minutes works great now. Still to this day dont understand how they couldve tried chsrging me 2600 dollars Really wish my service was better than it was. So be prepared if u are in a pinch and have to call this company...
• AH

  Amber Harter

  Dec 7, 2025
  1.0
  12/12 new furnace installed again. So far working 3 days later. Customer service at this place sucks. And reaching manager is near impossible. If it wasn’t for me hounding the technicians cell, or giving bad review I prob wouldn’t have gotten a response like the other reviews state. 12/10 at midnight: no heat again. Used the QR code and nothing would load. Called the number on thermostat, and it went inline to request appt. I really hope they can make this right. Got in contact at 740am. Technician is coming out between 1p-5p. I mentioned how Manager on Monday said if this happens again, the next step would be a unit replacement. They said the technician’s gonna come out and look and then go from there, and I said I don’t want them to dinker around with it at the end of a business To only get it working for a little bit and be back with the same problem. I think it was damaged during installation because they had a hard time And ever since there was banging and grinding noise. Which I told them. 12/8: original installers and a foreman came out at 9am. The foreman instantly found the problem. The installers plugged furnace into an already utilized plug which then made the unit not have enough power source. Kept auto shutting off the pilot. My original furnace had its own power supply and they chose to cut the wire and flip the breaker. It has been 26 hours and my heat has not shut off since. I did finally get to speak to a manager after requesting multiple times. I was told I would have gotten faster service if I used the smart thermostats to request service (had no idea this was a feature) even tho I followed proper channel when technician said just call the office if I have any problems. The foreman also made the installs redo installation making it flush to the wall. Looks way better. I’m thankful my furnace is working right now. That was a nightmare and scary. Original installation 12/4: Got a new furnace on Thursday. There was nothing wrong with mine. I was looking to get central heat but unfortunately it was way out of the budget. They recommended upgrading my wall furnace from 35BTU to 55BTU. Day of installation: they had hard time taking off orginal unit About 1.5 hours. As they unboxed the new unit they realized it was incorrect height. They thankfully found correct size and came back to install. I went 5 hours witout heat since they had to disconnect gas line to remove. The install was pretty questionable, which I did ask but was told this is normal. There was metal grinding noise on the fan, and a banging like metal was flexing when on. Not even 10 hours later the furnace kicked off while I was sleeping. Woke up to cold and instantly called the company at 4am. This company advises 7 days a week 24hours. This was another big selling point when I purchase this furnace. I finally get a response at 7:30 in the morning and the guy came at nine. He ended up replacing a part on a new furnace and got the heat back on almost 12 hours later then he left and not even 20 minutes later it started making that grinding noise so I hurry up and took a video to show him the noise and they dispatched him back out and of course. It wouldn’t act up when he was here. I asked him if they had a different number instead of the main office because it was hard to get a hold of someone and I was pretty upset. It took almost 4 hours to get a phone call back when they’re 24 hours and he said he thinks that changed until 8 PM working hours. I said that’s pretty dumb because your false advertising. He said he was gonna get the office on this. And that my heater should not kick off and then it’s all fixed. I woke up Sunday morning to the furnace off again and I called around 8 AM requesting an appointment with no response. I even texted the number and everything and didn’t get a response until 12 hours later. I finally got someone to come out 9am on Monday. A full 24 hours without heat and the outside temp was -1 that night.
• RR

  Ruben Reveles

  Dec 3, 2025
  1.0
  They have been out 7 times to repair issues on the install and damages to my house, when trying to get in contact forget about it they don't respond or get back in touch with people or even show up on time. They owe me for missed labor came out and did the final repairs and was supposed to have a check as promised by 3 different people and the guy keep saying he had the check and he would get it when he's done and when completed he said I had to call and talk to someone. They installed my furnace and put cardboard all around it left a dented filter in for three return visits and I had multiple leaks in my brand new 98 % eff furnace and they shredded all the insulation that wrapped my ac inlet line.they have made the repairs to the house and fixed the furnace but has been super sketchy and tried a couple times to cut corners on repairs that were promised, also I shouldn't forget to add they tried having me sign the final contract multiple times before they installed the machines the right way to be fixed in a certain way. Very unprofessional and I hope people will go and just check there work , especially for the elder who can't go check their shotty work they do. *** Response to ownerd response**** (Won't let me reply on Google) #1-I never said you didn't finish the work.... That you did! I said it took 7 attempts plus all the dropped communication and lies. #2- you didn't replace my hot water heater in "good faith" or whatever you said, your technicians left it off for two days in the cold and cracked the tank, until I found it off (after being told it should of never been turned off by YOUR guy)then your technician replaced the geothermal coupler and it worked only on the highest setting which is fine if I was boiling lobster not my kids (so that wasn't in good faith you did that it was due to a mistake on your workers! It worked before you got here! #3 I called all weekend to the gentleman your technician told me to call after lying to my mom the whole time he installed my outside weatherbox. And also left 2 messages today and called twice without a single reply since they lied and said they would have my reimbursement check.

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