Peak Heating and Cooling

Reviews

• TS

  Tom Sumerix

  4 days ago
  1.0
  Beware of bait n switch conversation from the person booking the appointment stating what the initial cost will be. The person arrived late. Was here less than 15 minutes and determined the root cause was a flame sensor. No problem, replace it right?! Then, proceeds to tell me it will cost over $400 dollars for the work and the part after fixing it. Maybe a $150 max for a job like that. Just my opinion. I showed him I can buy a three pack of the flame sensors for less than $10 on Amazon. I asked why is the bill so high? The lady on the phone at the time of booking said we don’t charge customers for weekend calls and that is not how they conduct business. So, I booked an appointment with her. Otherwise, I would have waited until the first business day. I called the office and asked to get clarification about why such a high charge and they were supposed to have a manager call me. No one called. Poor customer service. I told the worker I know this isn’t his fault that he just works for them. But, he can remove the part and he could leave. I got it from here. He already done so because the manager had called him and told him to instead of calling the customer. Beware of high pricing. Get the quote before you let them install anything on your furnace.
• LL

  LewD

  Feb 9, 2026
  1.0
  We got a new furnace, new AC, all new duct work and new thermostat. After extensive discussion and asking many questions we made our selection. Once I agreed to the purchase everything then went downhill and we did not get what we were promised. The installation took much longer than we were advised, we ended up with a roof leak, tools carelessly left on our roof, torn up insulation, duct work that was not installed as requested, damage to my brand new floor and a brand new smart thermostat from them that we cannot link with out smart phones after more than a year. Nothing to be corrected, followed up on and cant get a tech here to do simple annual maintenance. Requested an itemized invoice. They never provided one. Essentially refused. I would not recommend to anyone.
• RC

  Rolando Casipit

  Feb 9, 2026
  1.0
  Our furnace have power but the bigger blower does not work. The Peak technician look at it and in few minutes it worked and the technician told me that should work for the whole winter. In less than 24 minutes, the same problem ocurred. I called them and sent different technician. The new technician did it for less than 5 mins. Again, in less than 24 hrs, same problem came so I called the office again. They sent the first technician who came already. He looked at it and in less than 10 minutes, told me that inducer motor was broken and he declared the unit as condemned. He offerred to change the unit and can buy from them and estimated $8k - $10k. I told him that I will tslk yo my wife because we do not have budget for it. I called another company, i told about the findings of another technician. This new tech from different company looked for the ref tag that it says comdemned unit but the tech from Peak fid not put one, which the new tech told me that it is the standard procedure to comdemn a unit. This new tech look at the inducer motor and all over the place, which may show signs of broken inducer motor. It took an hour before this tech told me that the inducer motor is NOT broken. No signs to show it's broken. The new tech found out that the plumbing that will drain the water was clogged and it broke the motor. I will never waste my time calling Peak Heating again. Their technician who came was not professional as well, especially when asked how much it cost. He repaired before telling me the price, which was shocking and if pay in cash, it is lower price. Also, when the other company looked at the warranty online, told me that I still have 3 years remaining warranty, the best part, if it was really condemned I will not pay anything for labor and the unit. That was another dishonesty of the Peak tech.
• MS

  Mike Susits

  Feb 9, 2026
  1.0
  My furnace had been off for 12 hours when I made the appointment the person taking the appointment knew this. I had been scheduled on Sunday at 8am to 10 am by that time the furnace had been out for 36 hours and in the 30's inside the house. The company never showed for the appointment. I called and got a virtual assistant that did nothing. The worse part about it is I had my in-laws living in my house and they are both in their 80's. Luckly, I got a hold of a smaller company that had a person answering the phone and had to pay an emergency fee to have them come out. Peak finally text me an hour and a half after my appointment was scheduled for and said they could have someone out in 3 hours. Run-away do not call this company. Worst company I have ever dealt with. They would get a negative if I could leave a negative number.
• CS

  Charity Smith

  Feb 1, 2026
  1.0
  Had a guy come out from Peak after a power surge caused my furnace to quit. I was pretty sure I knew what was wrong after speaking to a couple of people who were previously HVAC. But I needed someone quick to come out to take care of it due to freezing temps. Dude gets here. Super nice. Told him I thought it was the transformer. Okay cool. Let him do his diagnostics. First comes back and tells me it’s my control board and it roughly would be $900 and not a guarantee that’s what’s wrong. I was very apprehensive about that. But he said he needed to go and finish his diagnosis first to make sure. THEN he comes back and tells me it’s my circuit breaker and I need an electrician before he can proceed. Nope. Now I know you’re wrong. I may not be trained. But I’m not stupid. Gave him his $89 just for coming out and sent him on his way. My brother and his boss came later to check it out for me. They are quite busy, which is why I didn’t have them come out first. My mistake. I’ll just wait for them next time. Turns out…. It was the transformer. They had it fixed it less than 10 minutes. Your team is kind. BUT, I’m not looking to replace my furnace just because someone says so. I’d rather use the furnace I have and actually fix the problem. After doing my own research and hearing from MANY HVAC techs, the transformer was the first thing this cat should have checked. Because it’s literally designed to go to protect the rest of the unit. You get one star just because the guy was nice.

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